1

So heres the issue. Users comes and tells me that his computer locks up every morning and he has to restart at least once and the n it works. So I try to recreate the problem and found that the motherboard is not recognizing and initiating the mouse. Hence “locked up cause he cannot move anything”.

I replace the mouse and keyboard cause it was from the eighties it looked like and moved the mouse to a new USB on the motherboard. Tested it and it worked fine. Now he tells me its not doing it as much but still doing it.

I’m thinking bad motherboard but it just thought id throw this one out there for a Monday morning discussion.

2 Spice ups
2

What sort of machine? what specs?

Best thing might to troubleshoot with tech support if under warranty.

3

i would try to delete all the usb references in device manager then reboot and let them auto install again. see if that helps.

note you might want to have a ps2 keyboard /mouse plugged in to get them all or you could delete the one your mouse or keyboard is on and not be able to reboot the computer.

4

Pent. 4 3.00 Ghz, 3.3 GB memory, Win XP Pro Service Pack 3

5

Hadnt thought of that. I will give that a shot when I get time.

6

is he kicking the usb loose with his foot? restless leg syndrome can effect more than just a significant other :wink:

also, i have had periodic problems with dell’s usb ports. sometimes certain ports do not work for keyboards… don’t know why, i just try a different port.

7

I agree with Kimberlin.

Update the chipset drivers if the uninstall didn’t work.

8

I would look at an IRQ conflict with possibly something like TPM or similar.

Event logs should lead you to the culprit.

9

Is the machine actually locking up? can you ping it to connect to it via the network?

10

I have had some machines where the back USB ports are USB2.0 and the front were USB1.0

When trying to make something work like an iPod it was an intense pain in the ass and would olny work on the 2.0 ports.

Unlikely but worth a check

11

Ok what i have done so far,

replaced mouse and keyboard since they were old and maybe it was a cord issue

went to a new usb port in the back, tested it and worked fine

change and update the usb hubs to new Intel enhanced controller drivers

he tells me this morning that it happened on the blue screen before the prompt to login to the network

Im not sure about the “locking up” I tried it and managed to replicate the locking up but only because the mouse would not register, hence replacement

Its either honestly"locking up" or the motherboard is having issues with the usbs. Going to try to update the bios and chipset drivers today, see if that helps.

12

Did you say blue screen? any errors in the event log?

13

No just the regular blue screen right before it pops up to push cntrl alt del and insert your authentication

14

must be a failed driver that’s initializing at startup, did you try safe mode?

15

I have not yet but that wouldnt help because i still need to find that one little driver thats doing it.

16

Well once you get into safe mode you can look in event viewer and see the problem(s)

17

well funny thing is. All he says is it locks up and he restarts it and it works. Apparently i think he said that he may have had to restart it a couple times one morning but it works. Weird huh

18

Then possibly a bad sector on the drive and what it needed to access was moved to another block possibly, bad memory will do the same thing too.

19

so i can try to look at the logs again and error check the drive and update the drivers. Hopefully that will do something.

20

There is an iso image you can burn and run on CDROM that will check the memory too.

it’s called memtest I think