1

So we are having issues at our one site and the modem is sending out a few bad packets but we are working.

so get on the phone with our internet \cable provider this is a Wed morning, they ask when when can they replace this i say Monday would be best since that site is closed and we can do it without bothering anyone or it has to be after hours. they say Ok it is scheduled.

So Thursday at noon i get a call that the internet company is there, i talk to the guy says will not take long. and it was lunch time so said go ahead , 15 min latter i get a call i do not have the equipment has to come from the office i say okay Monday as scheduled he says yep and think nothing of it.

Friday when i am in a meeting get a call that our site is down so unable to get a hold of anyone up there i hop in the car , i get there and i see the internet \ cable guy. they have the site down and are doing the upgrade, me a little pissed off, calls boss they call the sales person, and the tech that set this up. 1hr 45 min latter they finally get it working.

me fielding angry calls from managers and the Dr on site. the one time they internet\cable show up before scheduled time.

Oh and by the way the tech erased the original modem after he copied the config. so going back was not an option.

My boss is asking for a full month free of charge. for this fiasco.

17 Spice ups
2

Sounds pretty fair to me. They screwed up, they should pay for it. We are still disputing a bill with AT&T and they keep billing us. They went so far as to shut off the line we are disputing. So I definitely understand where you’re coming from.

3

Geez what a nightmare. I have never heard of a cable / internet guy being early. Late yes but never early. That sucks.

3 Spice ups
4

I feel your pain. It seems that recently customer service has gone out the window, and these companies don’t really listen to what the customer wants, or requests. They just go ahead and do what they want. I can’t even count all of the times I have had issues with customer service, this year alone.

5

AT&T is a nightmare! We have had very similar issues. We closed an office, and they billed us incorrectly. They keep telling us that it is fixed, but then a couple weeks later, a new bill comes for the original amount.

6

Which service provider is this?

1 Spice up
7

THERE IS NO INTERNET CABAL

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Oh, you meant “cable”.

Never mind.

1 Spice up
8

It is Charter cable and internet, yes it is great they fixed the issue but when they come unannounced and you are expecting them the following Monday. and we have patients waiting it really sucks.

And does seem to have fixed the issues we were having.

9

Typical ISP

10

absolute insanity. Is this the same guy who confirmed the monday appointment that brought the company down on Friday?

11

No but he talked to him.

12

A month free? I would request 2 or 3 but they did show up early and unannounced.

13

On Tuesday afternoon, we and the office next door lose broadband service. Long story short, despite my hounding, CableOne doesn’t show up until the next morning to troubleshoot. He goes outside, opens their unsecured service box near the back fence, and says “Your service line has been unscrewed.” I almost bit my tongue in half to keep from having a fit… One of their service trucks had been outside our building the day before but no one is fessing up as to whether or not they did anything…

14

Not a business story, but my most recent cable service experience was when I was helping a friend move apartments within the same complex. The new place was supposed to be all connected and we just had to plug in a new cable modem they shipped to his old place a week before. Hooked it up in the new place and nothing worked. Called and talked to Moron B for half an hour to discover they would have to send a tech out the next week ON THURSDAY only to discover Moron A had shown up to connect the cable, found it already connected, and figured the order was suppose to mean disconnect. Like that has never happened before…