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How can I find out which battery warranty is applicable to a particular UPS?
We have a SMART1500LCD with failed batteries at a customer location. The UPS was installed 4 months ago, but ordered from our distributor 6 months ago.
On the product page for the unit, it says 3-Year Limited Warranty but I can’t find anything about the warranty period on the batteries.
When I searched Eaton’s site, I found a Product Warranty page that says it’s either 6 months or 1 year, depending on product model. But I can’t find anywhere which period applies to the SMART1500LCD.
And the other question then becomes: When does that warranty period start? When it was installed? When it was invoiced to the end user? When it shipped from the distributor (TDSynnex)? or… ?

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@mike-eaton

I expect you’ve got this one. :slight_smile:

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The battery should have a 1 to 2 year warranty on it. The replacement battery has a 18 month warranty. If mike does not get back to then reach to the Eaton support to get the battery replaced.

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I’m not sure of the exact policy but I believe the battery is considered to be part of the UPS. I’d fill out a support ticket here Model Number SMART1500LCD | Eaton or call 773-869-1234 (7 AM - 6 PM CST) You’ll get a faster response if you call.

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Most manufacturers base warranty on customer invoice date.

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That’s true but APC for example gives 2 years of Warranty for the Battery and 3 year for the battery backup enclosure which is interesting.

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For that model I looked up the 5 year extended warranty for it and according to the specs the battery is covered

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Just an update on this…
As things turned out, it was NOT an issue with the UPS or the batteries.
The reported issue was that the batteries were not holding a charge. On-site testing showed the UPS performing properly, but the batteries were never getting close to 100% charge.
Fast forward a bit to find out that another vendor installed some camera equipment in the room and unplugged the UPS from the wall and put it into a different outlet… a switched outlet…
I think you can see what happened when the light switch was turned off in the room…

smh

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9

Ouch!

We had a security door get wired to the hallway light circuit…which the janitor turned off every night…It can be fun to find those kinds of issues…

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