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Is there a way when responding to a ticket in spiceworks that the response show on top of the email instead of at the bottom?<\/p>","upvoteCount":5,"answerCount":2,"datePublished":"2025-07-17T19:53:08.811Z","author":{"@type":"Person","name":"aqua2670","url":"https://community.spiceworks.com/u/aqua2670"},"suggestedAnswer":[{"@type":"Answer","text":"
Is there a way when responding to a ticket in spiceworks that the response show on top of the email instead of at the bottom?<\/p>","upvoteCount":5,"datePublished":"2025-07-17T19:53:08.871Z","url":"https://community.spiceworks.com/t/when-replying-to-a-ticket-in-spiceworks/1224780/1","author":{"@type":"Person","name":"aqua2670","url":"https://community.spiceworks.com/u/aqua2670"}},{"@type":"Answer","text":"
Welcome to the Spiceworks community and congratulations on your first post, @aqua2670<\/a>.<\/p>\n Are you asking about Change ticket update sort order?<\/a>?<\/p>\n If so, there is an outstanding feature request for this. Please spice up the thread Option to set sort order of ticket updates<\/a> by clicking on the pepper icon and optionally add your own comment so that the programmers can tally the spices (votes) and determine which features they should add next.<\/p>\n If this is something different, please explain further.<\/p>","upvoteCount":1,"datePublished":"2025-07-18T12:22:46.392Z","url":"https://community.spiceworks.com/t/when-replying-to-a-ticket-in-spiceworks/1224780/2","author":{"@type":"Person","name":"clutka","url":"https://community.spiceworks.com/u/clutka"}}]}}