1

Hi all,

I have an HP EliteDesk G4 that is giving me grief. The user says that over the last month, it has intermittently frozen up and restarted, and also a lot of times his network drives don’t connect. He said it can just be sitting there and it will restart when idle. I was thinking it had something to do with Windows updates but he says this has happened 10 to 15 times this month so it seems to be a recurring issue.

I ran the HP diagnostics yesterday and everything looked good. I was thinking either power supply or RAM for possible hardware issues but those came back OK.

As far as software, I just looked for the latest updates and updated it to 1903. I am about to go in and update everything with HP Softpaq. I looked at reliability monitor and there are no entries there. This user says the restarting/freezing issues happen for all of the users of the computer not just him. I installed BlueScreenView to grab the logs and there was nothing there either. It isn’t giving me much to go off of.

I’m thinking of doing a fresh install of the operating system maybe, but that sounds like a pain and I want to get it back to him asap so he can start working again. Would an in-place install suffice? I am kind of at a loss and wanted to see if you all had any suggestions. I really appreciate it.

Edit: Now it is giving me error messages about there being a power surge on the USB port. maybe this is still power supply related?

7 Spice ups
2

to make isolating the problem between OS and hardware, replace the installed hd and use a fresh one then do a fresh install of the OS. saves you time when you want to go back to the previous settings.

1903 still have issues if i’m not mistaken so i’ll stick with the last version that’s “stable”.

3

If the system blue-screened, then the details are in the event log and there might be mini-dumps available to look at.

I’d also open it up, and clean it out. Is there lint in the fans for example?

4

I have had this happen on 4 new installs of Win 10. We made sure our image was good, then we copied the user’s documents and wiped and re-imaged the drive.

5

Power surge with USB port…someone charging their phone or utilizing power from USB.

Use a fresh HDD as someone stated…usually when SSDs get older they tend to have issues. Or, computer has been on for too long.

6

When I read the part about power surge, I thought maybe the motherboard. I could be way off on my thought but I would go what other said ahead of me, I just wanted to put my two cents. Swapping an HDD is not as bad as swapping a motherboard for sure.

7

It could be the driver incompatibility issue. Check it out for all of your hardware.

8

Take a look at the USB ports, we seen this behavior when users brutally abuse the ports and manage to remove the inner plastic coating…
Best,
Sean