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Hello,<\/p>\n
We have run into a strange issue. We have an Horizon instant clone environment. We have profiles via FSLOGIX and printer and drive mapping via DEM. We have recently run into a strange issue. Users randomly are unable to use the Windows 11 context menus/right click menus (The highlighted menus in the screencaps below). They will be unable to interact with these areas. We tried a few different things, being that we have an Instant clone environment each time that the users login they go back to a “golden image”. If this were the case then shouldn’t all our users get this. This issue is super inconsistent for a handful, but one user specifically has this issue everyday. I am able to bypass it by having them sign into a different Thin Client. I replaced the one at their desk and the issue still occurred. We replaced the network cables and got them a new keyboard and mouse just to make sure that things were kosher. None of these worked thus far. I am more or less trying to gauge for a solution or to see if anyone else has ran into this issue. Under the screen shots I will include things that we have tried on the golden image, and what we tried with the user just so there is a solid understanding of what has happed previous to this post. What has been tried so far (golden image):<\/strong><\/p>\n What has been tried so far (With the User):<\/strong><\/p>\n @VMware<\/a> @Microsoft<\/a><\/p>","upvoteCount":5,"answerCount":5,"datePublished":"2024-01-29T20:03:26.000Z","author":{"@type":"Person","name":"spiceuser-5gbrn","url":"https://community.spiceworks.com/u/spiceuser-5gbrn"},"suggestedAnswer":[{"@type":"Answer","text":" Hello,<\/p>\n We have run into a strange issue. We have an Horizon instant clone environment. We have profiles via FSLOGIX and printer and drive mapping via DEM. We have recently run into a strange issue. Users randomly are unable to use the Windows 11 context menus/right click menus (The highlighted menus in the screencaps below). They will be unable to interact with these areas. We tried a few different things, being that we have an Instant clone environment each time that the users login they go back to a “golden image”. If this were the case then shouldn’t all our users get this. This issue is super inconsistent for a handful, but one user specifically has this issue everyday. I am able to bypass it by having them sign into a different Thin Client. I replaced the one at their desk and the issue still occurred. We replaced the network cables and got them a new keyboard and mouse just to make sure that things were kosher. None of these worked thus far. I am more or less trying to gauge for a solution or to see if anyone else has ran into this issue. Under the screen shots I will include things that we have tried on the golden image, and what we tried with the user just so there is a solid understanding of what has happed previous to this post. What has been tried so far (golden image):<\/strong><\/p>\n What has been tried so far (With the User):<\/strong><\/p>\n @VMware<\/a> @Microsoft<\/a><\/p>","upvoteCount":5,"datePublished":"2024-01-29T20:03:26.000Z","url":"https://community.spiceworks.com/t/windows-11-right-click-context-menu-issues/966120/1","author":{"@type":"Person","name":"spiceuser-5gbrn","url":"https://community.spiceworks.com/u/spiceuser-5gbrn"}},{"@type":"Answer","text":" With everything in bold that is hard to read.<\/p>\n If not everyone has the issue, it’s not the gold image, but doesn’t mean it isn’t profile or container related.<\/p>\n You did say you’ve redone user profiles, so lets get some numbers.<\/p>\n DEM, Fslogix, W11 and Horizon client builds/versions?<\/p>\n Is the W11 optimized, if so with which build of OSOT.<\/p>\n Your screenshots show highlighting the copy/paste quick options - are these the only sections that do not work?<\/p>\n Any GPOs or AppLocker/SRP on the network?<\/p>","upvoteCount":1,"datePublished":"2024-01-29T20:27:23.000Z","url":"https://community.spiceworks.com/t/windows-11-right-click-context-menu-issues/966120/2","author":{"@type":"Person","name":"Rod-IT","url":"https://community.spiceworks.com/u/Rod-IT"}},{"@type":"Answer","text":" DEM, Fslogix, W11 and Horizon client builds/versions?<\/p>\n DEM - 2111<\/p>\n FSLogix - FSLogix_Apps_2.9.8171.14983<\/p>\n Windows 11 - Edition Windows 11 Enterprise, Version 22H2, Installed on 10/16/2023, OS build 22621.2861, Experience Windows Feature Experience Pack 1000.22681.1000.0<\/p>\n Horizon - Agent: 8.10.0-22012512<\/p>\n client: VMware_Horizon_2306.8.10.0.21964631.5<\/p>\n Is the W11 optimized, if so with which build of OSOT.<\/p>\n Optimization tool - 1.2 (2303)<\/p>\n Your screenshots show highlighting the copy/paste quick options - are these the only sections that do not work?<\/p>\n These sections do not work and the file explorer address bar cannot be clicked on to go back in folders.<\/p>\n Any GPOs or AppLocker/SRP on the network?<\/p>\n There are no app lockers, and there have not been any GPO changes recently.<\/p>","upvoteCount":0,"datePublished":"2024-01-29T20:59:20.000Z","url":"https://community.spiceworks.com/t/windows-11-right-click-context-menu-issues/966120/3","author":{"@type":"Person","name":"spiceuser-5gbrn","url":"https://community.spiceworks.com/u/spiceuser-5gbrn"}},{"@type":"Answer","text":" Could you also try something next time this happens - kill explorer, then open task managed and type ‘explorer’ without the quotes so it reloads, do the context menus work again?<\/p>\n Outside of the above, I would look at upgrading DEM, your version is considered legacy, and while W11 22H2 is supported, later OS patches may be causing glitches that wont be fixed in this build of DEM.<\/p>\n I believe this could still be profile related since this is not affecting all users - anything in their event logs (before they log out).<\/p>","upvoteCount":1,"datePublished":"2024-01-29T21:18:41.000Z","url":"https://community.spiceworks.com/t/windows-11-right-click-context-menu-issues/966120/4","author":{"@type":"Person","name":"Rod-IT","url":"https://community.spiceworks.com/u/Rod-IT"}},{"@type":"Answer","text":" Could you also try something next time this happens - kill explorer, then open task managed and type ‘explorer’ without the quotes so it reloads, do the context menus work again?<\/p>\n This we have tried before and it does not solve the issue.<\/p>\n The only thing that I found as a work around is super strange. If the user logs into their instance inside of mine (as we have the VMware client on some of our pools) and after that it works till they reboot. If we have the user login on a different device and then go back to the one on their desk it once again works. Figuring I’d be proactive I swapped the users device for one that they could log into and the problem not happen. As soon as they signed in same issue. The work around solution just doesn’t seem to make any sense to me.<\/p>","upvoteCount":0,"datePublished":"2024-01-30T12:54:19.000Z","url":"https://community.spiceworks.com/t/windows-11-right-click-context-menu-issues/966120/5","author":{"@type":"Person","name":"spiceuser-5gbrn","url":"https://community.spiceworks.com/u/spiceuser-5gbrn"}}]}}
\n![\"4eae8696-61b0-4e2e-99d3-6c798c5509d0-Right_Click_menu.png\"](\"https://us1.discourse-cdn.com/spiceworks/original/4X/c/1/9/c19611c73019cb2e834a521b20907c37fa41a7d2.png\")
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\n![\"b49043e4-471d-4441-9394-d49d256c1b0e-File_Explorer.png\"](\"https://us1.discourse-cdn.com/spiceworks/original/4X/2/9/8/29821d5b0c9fa661f75566f115b3b7ac04f58f19.png\")
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