1

Hello,

I have a user with a delayed video feed in meetings. Her audio comes through just fine, but her video feed is slightly behind her voice, just enough to bother other participants in her meetings.

  • The user has a modern Dell i5 laptop, with plenty of system memory running Windows 11.
  • The laptop is connected to a Dell dock, and the user’s camera is physically plugged into the dock, not directly into the laptop.
  • Everyone else uses the same camera without issue.
  • Network bandwidth is plentiful.
  • Issue is app agnostic. Issue occurs in Teams/Zoom/Webex/Windows Camera app.

To date, I’ve tried:

  • Rebooting the computer.
  • Replacing the camera.
  • Plugging the camera directly into the laptop.
  • Clearing her Teams app’s cache.
  • Running sfc (lol).

The laptop’s integrated camera does not have this issue. Unfortunately, just using this camera is not a viable solution.

What could be causing this (processing?) delay, and what can I try to remove it?

7 Spice ups
2

Is the camera a good branded device or amazon special? you could try running it on another pc too.

3

Hi Firstname lastname,

May I ask why?

If they are using an external camera, for whatever reason and the audio and video are not in sync, which mic is being used, have you tried different audio, there may be a mismatch between the two devices.

4

The brand is Nexigo. Not my choice by hey. The same issue occurs with multiple cameras. I’ll grab the camera I took from the user yesterday and will test it on another machine.

5

That’s certainly a possibility, although I don’t think it’s the case here. If I launch the Windows Camera app and snap my fingers, there’s a (small) but very much noticeable delay from when I do it to when it’s displayed on the screen.

6

I presume that you have also reinstalled/updated video and audio drivers just to rule those out as contributing factors.

Also, on Solved: Video and Sound not synchronised on Windows 11 - Zoom Community . I found,

“The drivers were not the source of the problem. In the end I found the relevant setting to change was the Graphics, which you can either find from the Settings screen or you can select >Settings > Display >Graphics and then change the Camera setting from “Let Windows decide (Power saving)” to “High performance (Not recommended)”. This worked and I have had no further issues.”

7

Drivers have been checked with Dell Command update.

Just tried changing the Camera power settings, followed by restarting Teams and performing a test call. No change, unfortunately.

8

Issue was resolved by switching the user to a Logitech camera.

No special drivers or Logitech software was installed.

Tested the same camera that had just given the user issues in a different system, absolutely no issues whatsoever…?