1

Question,

Is there anyone out there that has used Zendesk and have migrated off of it to Spiceworks help desk? I am in the process of evaluating the spiceworks help desk to see if I could cut a cost by getting rid of Zendesk. I guess technically it is installed since I use spiceworks, but I have not setup anything on the help desk side. Any advantages of doing the cloud version over on site? Any thoughts would be greatly appreciated. I feel we are hardly using any of the extra features of Zendesk.

Scott

@Spiceworks

4 Spice ups
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What I find amazing about the Help Desk, is how it integrates with the Inventory system. I can assign PC’s right to users, and when that user submits a ticket, I can view all details of their PC just from clicking on their name, then the PC.

I don’t think you will find any short comings of the platform, as there are many useful addons as well that will enhance many features of the Help Desk.

Spiceworks has a training modules made for the Help Desk. I suggest heading over there and completing it, as it will give you the rundown of everything it has to offer.

https://community.spiceworks.com/university/online-training

1 Spice up
3

Alex,

I already use Spiceworks for inventory, but further integration would be even better. I think to do the inventory etc. though you need to use the on premise solution and not the cloud correct? Cloud is only for the help desk I though I remember someone saying. Thanks for the link. I will definitely look through the link above.

Scott

4

You are correct in that to have them integrated, they both need to be on-prem solutions. The server is very light weight, and can even be run from an old PC for the most part. It shouldn’t require any sort of purchase to set up( Unless you litterally have no spare server room)

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Yea, I have it virtualized right now but I think I am going to move it back to a physical box based on the number of devices 250+. Also I accidentally made the mistake of installing the network monitor on the same box. I want to make sure the system is responsive. I have been doing a bunch of tweaking. I started to customize the portal today just to play around. In my current ZenDesk setup we have 8 different type of forms they can fill out based on the type of ticket. Each form has different required material. Looks like I can handle this, just need to figure out how to do all the templates etc.