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Hello all,

Newbie here and I am impressed with Spiceworks.

I am a contractor for many clients that have their own network(s) but are not connected to any other clients. These are all smaller facilities that have anywhere from 5-35 PCs. Most have their own Windows file server (though some do not).

I would love to have Spiceworks report back to my office PC and me when things are going wrong on the network, etc. Can Spiceworks do this or should I install it on the file server at each location? How would you handle ticketing for each location?

Thank you much,

Kelly W.

5 Spice ups
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Yeah you can set up your office PC as the central install, and in each of the client networks install a remote collector that reports back to your office. You’d just need to open the appropriate ports on your firewall and configure the remote collectors to connect to your public IP. More info on setting it up: http://community.spiceworks.com/help/Remote_Collectors

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I have not tried it myself but I think you could install a copy of spiceworks at each site and have it report to your main installation of spiceworks. Tickets would have to be submitted to the main installation. You would probably need a live VPN at all times for all of this to work, unless you want to put your spiceworks server directly on the internet.

http://community.spiceworks.com/how_to/show/283-collecting-remote-office-inventory-using-multiple-spiceworks-installations

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And it keeps the tickets for each location separate, but you can view them all from your central server. Each remote site would have its own helpdesk portal that could be integrated with that domain’s Active Directory.

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Wow!!! So it is doable?

Fantastic!!! I will start trying this next week!

When I am done with a question do I close it or what happens?

Thanks,

Kelly W.

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Mark a “Best Answer” and if you have any “Helpful Posts”. If you post something that doesn’t need a response, you can change the thread to a discussion (kinda like most water cooler posts).

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As mentioned above Remote Collectors would be the best way to deal with multiple sites having their own network. As these sites are independent of each, remote collectors is the right way and they all will report back to the central server at your office. If those clients have roaming laptops, you can install Spiceworks Agents through those remote sites.

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Thank you all.

Kelly W.