June 2025

Site Outage

June 4, 2025 2:13AM PDT

Site OutageFull Service Disruption

Incident Status

Full Service Disruption

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site, Resident Assistant

Locations

East - United States, West - Europe, High Compliance - United States

---

June 4, 2025 1:54AM PDT
June 4, 2025 8:54AM UTC

[Investigating] Starting around 01:30 am PT, the platform is experiencing a full outage. Our engineers are investigating.

June 4, 2025 2:03AM PDT
June 4, 2025 9:03AM UTC

[Monitoring] Sites are now available and we are continuing to monitor the situation.

June 4, 2025 2:13AM PDT
June 4, 2025 9:13AM UTC

[Resolved] Sites are fully available. The issue has been resolved.

May 2025

Scheduled Maintenance on US Data Center May 17, 2025 2:00-3:00PM ET

May 17, 2025 12:04PM PDT

Scheduled Maintenance on US Data Center May 17, 2025 2:00-3:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Schedule

May 17, 2025 11:00AM - May 17, 2025 12:00PM PDT
May 17, 2025 6:00PM - May 17, 2025 7:00PM UTC

---

May 17, 2025 11:02AM PDT
May 17, 2025 6:02PM UTC

[Update] The scheduled maintenance window in our US datacenters is starting.

May 17, 2025 12:04PM PDT
May 17, 2025 7:04PM UTC

[Update] The maintenance window is complete.

Scheduled Maintenance on CJIS Data Center May 17, 2025 1:00-2:00PM ET

May 17, 2025 10:55AM PDT

Scheduled Maintenance on CJIS Data Center May 17, 2025 1:00-2:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

High Compliance - United States

Schedule

May 17, 2025 10:00AM - May 17, 2025 11:00AM PDT
May 17, 2025 5:00PM - May 17, 2025 6:00PM UTC

---

May 17, 2025 9:56AM PDT
May 17, 2025 4:56PM UTC

[Update] The scheduled maintenance window in our High Compliance datacenters is starting.

May 17, 2025 10:55AM PDT
May 17, 2025 5:55PM UTC

[Update] The maintenance window is complete.

Scheduled Maintenance on European Data Center May 16, 2025 2:00-3:00PM ET

May 16, 2025 11:58AM PDT

Scheduled Maintenance on European Data Center May 16, 2025 2:00-3:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

West - Europe

Schedule

May 16, 2025 11:00AM - May 16, 2025 12:00PM PDT
May 16, 2025 6:00PM - May 16, 2025 7:00PM UTC

---

May 16, 2025 10:59AM PDT
May 16, 2025 5:59PM UTC

[Update] The scheduled maintenance window in our European datacenters is starting.

May 16, 2025 11:58AM PDT
May 16, 2025 6:58PM UTC

[Update] The maintenance window is complete.

April 2025

Scheduled Maintenance on US Data Center April 19, 2025 2:00-3:00PM ET

April 19, 2025 11:57AM PDT

Scheduled Maintenance on US Data Center April 19, 2025 2:00-3:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Schedule

April 19, 2025 11:00AM - April 19, 2025 12:00PM PDT
April 19, 2025 6:00PM - April 19, 2025 7:00PM UTC

---

April 19, 2025 10:52AM PDT
April 19, 2025 5:52PM UTC

[Update] The scheduled maintenance window in our US datacenters is starting.

April 19, 2025 11:57AM PDT
April 19, 2025 6:57PM UTC

[Update] The maintenance window is complete.

Scheduled Maintenance on CJIS Data Center April 19, 2025 1:00-2:00PM ET

April 17, 2025 4:40PM PDT

Scheduled Maintenance on CJIS Data Center April 19, 2025 1:00-2:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

High Compliance - United States

Schedule

April 19, 2025 10:00AM - April 19, 2025 11:00AM PDT
April 19, 2025 5:00PM - April 19, 2025 6:00PM UTC

---

April 17, 2025 4:40PM PDT
April 17, 2025 11:40PM UTC

[Update] .

Scheduled Maintenance on European Data Center April 18, 2025 2:00-3:00PM ET

April 17, 2025 4:40PM PDT

Scheduled Maintenance on European Data Center April 18, 2025 2:00-3:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

West - Europe

Schedule

April 18, 2025 11:00AM - April 18, 2025 12:00PM PDT
April 18, 2025 6:00PM - April 18, 2025 7:00PM UTC

---

April 17, 2025 4:40PM PDT
April 17, 2025 11:40PM UTC

[Update] .

Dataset Publishing Service Disruption

April 8, 2025 3:20PM PDT

Dataset Publishing Service DisruptionFull Service Disruption

Incident Status

Full Service Disruption

Components

Ingress/Publishing

Locations

East - United States

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April 8, 2025 2:30PM PDT
April 8, 2025 9:30PM UTC

[Identified] Our engineering team is currently investigating an issue. There will be a brief disruption to our data publishing systems while our engineering team works to remediate this issue.

April 8, 2025 3:20PM PDT
April 8, 2025 10:20PM UTC

[Resolved] Our engineering team has resolved this issue.

March 2025

Some Homepages Show Site Unavailable

March 31, 2025 3:35PM PDT

Some Homepages Show Site UnavailablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Data Sharing

Locations

East - United States

---

March 31, 2025 1:07PM PDT
March 31, 2025 8:07PM UTC

[Investigating] Starting from 12:36 PM PT We have identified an issue where users may experience problems with loading site homepages. Other data site pages are loading successfully. Engineers are currently investigating.

March 31, 2025 3:35PM PDT
March 31, 2025 10:35PM UTC

[Resolved] This issue has been resolved

Unable to edit Datasets with BLOB Columns

March 17, 2025 1:55PM PDT

Unable to edit Datasets with BLOB ColumnsDegraded Performance

Incident Status

Degraded Performance

Components

Ingress/Publishing

Locations

East - United States, West - Europe, High Compliance - United States

---

March 14, 2025 3:33PM PDT
March 14, 2025 10:33PM UTC

[Identified] Users get a 404 error when attempting to edit datasets with BLOB column types, For example, homepage datasets with an image column. Our engineers are currently investigating.

March 17, 2025 1:55PM PDT
March 17, 2025 8:55PM UTC

[Resolved] This issue has been resolved. Users can now edit datasets with BLOB columns.

Issue with Map Visualizations

March 17, 2025 12:07PM PDT

Issue with Map Visualizations Operational

Incident Status

Operational

Components

Visualizations

Locations

East - United States, West - Europe, High Compliance - United States

---

March 17, 2025 11:32AM PDT
March 17, 2025 6:32PM UTC

[Investigating] Our platform is currently experiencing issues with rendering map visualizations. our engineers are investigating.

March 17, 2025 11:37AM PDT
March 17, 2025 6:37PM UTC

[Identified] Our engineers have identified that the root cause is related to Mapbox and are actively working on a resolution.

March 17, 2025 12:07PM PDT
March 17, 2025 7:07PM UTC

[Resolved] This issue has been resolved. Map visualizations are working as expected.

Scheduled Maintenance on US Data Center March 15, 2025 5:00-9:00PM ET

March 15, 2025 4:53PM PDT

Scheduled Maintenance on US Data Center March 15, 2025 5:00-9:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Schedule

March 15, 2025 2:00PM - March 15, 2025 6:00PM PDT
March 15, 2025 9:00PM - March 16, 2025 1:00AM UTC

---

March 15, 2025 1:58PM PDT
March 15, 2025 8:58PM UTC

[Update] The scheduled maintenance window in our US datacenters is starting.

March 15, 2025 4:53PM PDT
March 15, 2025 11:53PM UTC

[Update] The maintenance window is complete.

Scheduled Maintenance on CJIS Data Center March 15, 2025 1:00-5:00PM ET

March 15, 2025 11:02AM PDT

Scheduled Maintenance on CJIS Data Center March 15, 2025 1:00-5:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

High Compliance - United States

Schedule

March 15, 2025 10:00AM - March 15, 2025 2:00PM PDT
March 15, 2025 5:00PM - March 15, 2025 9:00PM UTC

---

March 15, 2025 9:57AM PDT
March 15, 2025 4:57PM UTC

[Update] The scheduled maintenance window in our High Compliance datacenters is starting.

March 15, 2025 11:02AM PDT
March 15, 2025 6:02PM UTC

[Update] The maintenance window is complete.

Scheduled Maintenance on European Data Center March 14, 2025 2:00-6:00PM ET

March 14, 2025 11:54AM PDT

Scheduled Maintenance on European Data Center March 14, 2025 2:00-6:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

West - Europe

Schedule

March 14, 2025 11:00AM - March 14, 2025 3:00PM PDT
March 14, 2025 6:00PM - March 14, 2025 10:00PM UTC

---

March 14, 2025 10:58AM PDT
March 14, 2025 5:58PM UTC

[Update] The scheduled maintenance window in our European datacenters is starting.

March 14, 2025 11:54AM PDT
March 14, 2025 6:54PM UTC

[Update] The maintenance window is complete.

February 2025

Degraded performance with slow processing

February 26, 2025 3:57PM PST

Degraded performance with slow processing Degraded Performance

Incident Status

Degraded Performance

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States, West - Europe, High Compliance - United States

---

February 26, 2025 11:50AM PST
February 26, 2025 7:50PM UTC

[Investigating] Investigating: At 01:40 PT we identified an issue with slow processing times. This issue is impacting some client domains and our teams are currently investigating. There are no known workarounds at this time.

February 26, 2025 3:57PM PST
February 26, 2025 11:57PM UTC

[Resolved] Sites are functioning normally. The issue has been resolved.

Scheduled Maintenance on US Data Center February 15, 2025 2:00-3:00PM ET

February 15, 2025 12:33PM PST

Scheduled Maintenance on US Data Center February 15, 2025 2:00-3:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Schedule

February 15, 2025 11:00AM - February 15, 2025 12:00PM PST
February 15, 2025 7:00PM - February 15, 2025 8:00PM UTC

---

February 15, 2025 11:04AM PST
February 15, 2025 7:04PM UTC

[Update] The scheduled maintenance window in our US datacenters is starting.

February 15, 2025 12:33PM PST
February 15, 2025 8:33PM UTC

[Update] The maintenance window is complete.

Scheduled Maintenance on CJIS Data Center February 15, 2025 1:00-2:00PM ET

February 15, 2025 11:22AM PST

Scheduled Maintenance on CJIS Data Center February 15, 2025 1:00-2:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

High Compliance - United States

Schedule

February 15, 2025 10:00AM - February 15, 2025 11:00AM PST
February 15, 2025 6:00PM - February 15, 2025 7:00PM UTC

---

February 15, 2025 9:57AM PST
February 15, 2025 5:57PM UTC

[Update] The scheduled maintenance window in our High Compliance datacenters is starting.

February 15, 2025 11:22AM PST
February 15, 2025 7:22PM UTC

[Update] The maintenance window is complete.

Scheduled Maintenance on European Data Center February 14, 2025 2:00-3:00PM ET

February 13, 2025 5:17PM PST

Scheduled Maintenance on European Data Center February 14, 2025 2:00-3:00PM ETPlanned Maintenance

Description

For more information about Data and Insights' scheduled maintenance see here support.socrata.com/hc/en-us/articles/202951578-What-is-Socrata-s-maintenance-window-policy- .

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, User Management, Visualizations, Developer's Site

Locations

West - Europe

Schedule

February 14, 2025 11:00AM - February 14, 2025 12:00PM PST
February 14, 2025 7:00PM - February 14, 2025 8:00PM UTC

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February 13, 2025 5:17PM PST
February 14, 2025 1:17AM UTC

[Update] There is no need for maintenance this month.

Embeds not diplaying properly in Stories

February 12, 2025 4:33PM PST

Embeds not diplaying properly in StoriesOperational

Incident Status

Operational

Components

Stories

Locations

East - United States, West - Europe, High Compliance - United States

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February 12, 2025 4:33PM PST
February 13, 2025 12:33AM UTC

[Resolved] At 4:00 pm PT, we identified an issue with HTML embeds included in stories not displaying and instead showing an error. This issue was impacting all client domains. Our engineering team was able to get this issue resolved.

Maintenance on US Data Center February 7, 2025 12:00AM-12:30AM ET

February 6, 2025 9:58PM PST

Maintenance on US Data Center February 7, 2025 12:00AM-12:30AM ETPlanned Maintenance

Description

Our engineering team will be conducting a brief system update starting at 12:00AM ET to maintain optimal reliability and performance. During this maintenance window, some sites may experience brief intermittent availability.

Components

Authentication, Catalog, Data Sharing, Data Table, Ingress/Publishing, Measures, Notifications, Primer - Dataset Metadata Page, SODA API, Stories, Visualizations, Vertical App: Financial Transparency, Vertical App: Citizen Connect, Vertical App: Executive Insights, Developer's Site

Locations

East - United States

Schedule

February 6, 2025 9:00PM - February 6, 2025 9:30PM PST
February 7, 2025 5:00AM - February 7, 2025 5:30AM UTC

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February 6, 2025 9:01PM PST
February 7, 2025 5:01AM UTC

[Update] Maintenance is starting

February 6, 2025 9:58PM PST
February 7, 2025 5:58AM UTC

[Update] Maintenance is complete.