Accessibility Resource Center Skip to main content
Personal Business
Español
Mobile
Home Internet

Choose your cart:

Choose your cart:

iPhone 16 Pro Max on us. With new line on Unlimited Ultimate. No trade-in req'd. Buy. |  Plus, get overnight shipping on us. With new smartphone purchase and new line. Online only.  |  Details
end of navigation menu
Ask a question
3.3M Members 10.5K Members online 224K Discussions 34.2K Solutions

Help

FAQs

    • To post a message:

      1. Go to the board where you want to post.
      2. Click the button.
        You can also find the box further down the page with the title ?Add thoughts to the Community? and click New Conversation.
      3. In the Subject field, enter your message title.
        Tip: Make your subject clear and concise, as it's the only part of the message that shows up on the message-listing page.
      4. In the Topic field, select a more specific topic if one applies. This is not necessary to submit a post but helps keep the Community clear, clean and organized!
      5. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
      6. Format and spell check your message, as needed.
      7. Click Post.
      Close

    • Click the Reply button to respond to a particular post. A reply box will appear under the post you are replying to. Type your message and hit Reply.

      Your reply is added to the existing thread. It won't create a new thread. Your reply will also be nested under the post you are replying to, so make sure you're clicking the Reply button on the correct post!

      Close

    • Yes. You can use macros to create boilerplate text that you can paste into any message. You can create up to 9 macros.

      To set up a macro for boilerplate text:

      1. Sign in to the community.
      2. Go to My Settings > Macros.
      3. Enter a short but memorable name in the Macro Title field.
      4. In the Macro box, enter your boilerplate text. (You can use HTML tags if your community allows it.)
      5. Click Save.

      Tip: To add text at the bottom of your posts, you can include that text as part of your signature instead of using a macro.

      To add your boilerplate text to a post:

      1. Go to a post.
      2. In the comment area, place your cursor where you want to add the boilerplate text.
      3. Open the Macros menu and select the macro you want to add.
      Close

    • A thread is locked after it is over 2 years old, or when a solution has been made. If you still need assistance, you can start a new post.
      Close

    • An Accepted Solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

      An Accepted Solution icon also appears on boards and in search results so you can see which messages have solutions.

      You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution

      Close

    • To mark a message as a solution, click Accept as Solution on the reply.

      If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.

      To revoke an accepted solution, click Options > Not the Solution.

      You can choose another solution or leave the question unsolved.

      Close

    • Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

      • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
      • You can read and send private messages without leaving the community, making it easy to have a quick conversation with another community member.

      To use the Private Messenger, you must be registered and signed in. You'll see an envelope icon at the top of every page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

      Click the message count or envelope icon to go to your Private Messages Inbox.

      Close

    • To send a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click pencil icon to compose a new message.
      4. Enter the recipient's name in the Send to area.
      5. Enter the subject for the message in the Message Subject area.
      6. Type the reply in the Message Body editor.
      7. Click Send Message.
        You can look for the messages you've sent in the Sent tab.

      Close

    • To read a private message:

      1. Sign in to the community.
        If you have any new messages, you'll see the number of unread messages next to the envelope icon.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply. Type the reply and click Send Message.
      Close

    • To reply to a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply.
        The recipient and subject are automatically entered for you, but you can edit them.
      5. Type the reply in the Message Body editor.
      6. Click Send Message.
      Close

    • You can delete messages one at a time as you read them, or in bulk from your Inbox.

      To delete a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To delete a single message, click the message to view it and then click Delete.
      4. To delete all messages, click the Options menu and click Delete All.
      Close

    • To see the private messages you've sent:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Sent Messages.
      Close

    • Your Friends List is a way to create your own community within a community.

      Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

      Note: Your Friends List is available only if your community supports private messages.

      To add people to your Friends List:

      1. Sign in to the community.
      2. Click the user name of a friend to see the friend's About user name page.
      3. Click Add user name to Friends.

      Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

      Close

    • Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list.

      To add someone to your Ignored Users list:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click a message from the user you want to ignore and click Ignore user name.

      To remove someone from your Ignored Users list:

      1. Sign in to the community.
      2. Click Ignored Users to see the list.
      3. Click Remove from Ignored list to begin receiving messages from this user again.

      You can also search for community members and add them to your Ignored Users list.

      To search for a user.

      1. On any page, enter a user name in the Search box.
      2. Choose Users and click Search.
      3. In the Search Results, click the user's name.
      4. Click Ignore user name in the Contact area

      Close

    • A knowledge base (also called a tribal knowledge base) is a collection of articles that captures and organizes helpful community information. Knowledge bases are great community resources for several reasons:

      • You can search for knowledge base articles or use special navigation links that let you browse through the community's knowledge bases.
      • After you find an article, you can add your comments and maybe even edit the article (if you have the right permissions). If the article's publisher incorporates your comment into a later version of the article, you'll get credit as a contributor.
      • Articles can contain some of the same rich media as other posts, including images and attachments.
      • Each article contains lists of contributors and related links.

      Contributors could be community members whose posts or comments are used in the article, authors who put the article together, or editors who reviewed or refined it. Related links take you to posts that were used in the article or other posts that the authors thought you might find helpful or interesting, including Community messages, blog articles, and ideas.

      Close

    • You can view a knowledge base article in a number of ways.

      To go to the knowledge base for a board or Community, click the book icon next to the Community name on the community page. Then, you can browse the list of articles and choose one to read.

      To search for a knowledge base article, enter a search keyword and choose Knowledge Base in the list to the left of the Search button. Then, you can use search results filters to zero in on the article you want.

      To go to an article related to a post, click the Knowledge Base links at the top of the article. You might find links to articles based on the post, links to articles related to the post, or both.

      Close

    • If you find great community material (helpful questions and answers or just useful information), you can nominate it as a knowledge base article. The people responsible for your community's knowledge base evaluate your nomination, and if it's accepted, knowledge base authors can use it as the basis for a knowledge base article.

      To nominate content:

      1. Go to the topic you want to nominate.
      2. Click More Options > Nominate to Knowledge Base.
      Close

    • You can contribute to knowledge bases by:

      • Writing good answers to questions posted in the community.
      • Accepting good solutions to your questions (this automatically nominates the post to the knowledge base).
      • Nominating good posts you find in the community.
      • Reviewing or editing articles (if you have the right permissions)
      • Commenting on published articles. Every time you contribute to an article (by adding more information, providing clarification, or just helping to keep published articles up to date), you receive credit for your contributions.
      Close

    • To edit a knowledge base article:

      1. Click Options > Edit on the article page.

        Note: You only see the Edit button if you have permission to edit the article.
      2. Click in the section you want to edit and make your changes.
        You can edit text, add text, or drag content from the clipping area on the right side of the Editor.
      3. To search for additional material, enter a search term and click Search.
      4. To find tagged material, click the Tags tab and click a related tag.
      5. Format text, spell check the content, and add contributors or related links as needed.
      6. Add a revision note that explains your changes.
      7. Click a save option: Save, Save & Request Review, or Save & Request Publication.
      Close

    • Starting from your image gallery, you choose the image and name it. There are size limitations, of course, and a community moderator must approve your image before it appears in your gallery or you can insert it in a post

      To upload an image to your image gallery:

      1. Go to your profile page.
      2. Click View Image Gallery.
      3. Click Browse and select an image file to be uploaded.
        A preview of the image.
      4. Type a title for the image.
      5. Click Hide in Gallery (Private) to make this image private.
        Private images never appear when other community members view your image gallery. They only appear if you insert the image in a post.
      6. Click Save to Gallery.
      Close

    • You can use any approved image you've uploaded as your personal avatar.

      To use an uploaded image as your personal avatar:

      1. Sign in to the community.
      2. Go to My Settings > Avatars.
      3. Click From the Community or From Uploaded Images.
      4. Click the image to use as your personal avatar.

      Close

    • You can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

      To insert an image in a post:

      1. Start a new post.
      2. Click Photo in the editor’s toolbar.
      3. Choose one of the image source options and follow the on-screen instructions.
      Close

    • For your protection, your community requires a moderator to approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval or flagged for review, other community members who view your images can only see the ones that have been approved.

      Close

    • A private image is one that only you can see. Each time you upload an image, you can decide whether you want that image to appear in your image gallery. If you choose no, the image is private. Remember, a moderator must approve all uploaded images before your can use them in a post or display them in your gallery.

      To change the privacy setting for an image:

      1. In your gallery page, click the check box below the image you want to change.
      2. Click Image Options > Make All Checked Images Public or Private.
      Close

    • Bookmarks enable you to list community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

      To bookmark a piece of content or location:

      1. Go to the item, board or category that you want to bookmark.
      2. Find the More Options menu at the top of the page.
      3. Select Bookmark

      To view and manage your bookmarks:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Bookmarks.
        You can click a bookmark to go to the item.
      3. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.
      Close

    • Subscriptions let you get email updates whenever new content appears in an area of the community that you're interested in. You can subscribe to a board, a blog article, an idea exchange, or any other location in the community. You can also subscribe to a specific post.

      To subscribe a piece of content or location:

      1. Go to the item, board or category you want to subscribe to.
      2. Find the More Options menu at the top of the page
      3. Select Subscribe

      To view and manage your subscriptions:

      1. Go to My Settings > Subscriptions & Notifications.
      2. Click My Subscriptions to see a list of the items you've subscribed to.
        You can click a subscription to go to the item.
      3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.
      Close

    • RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date.

      To use RSS, you need a feed reader, such as Google Reader, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. After you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available

      Close

    • A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. You can add as many tags as you want and so can other community members. For example, in a post about a mouse, you might add these tags: mouse, USB mouse, optical mouse, wireless, DPI.

      Be sure to use commas between tags.

      Close

    • Tagging is a way to help other users discover interesting posts. It's also a way to organize content in the community that you think is related. When you apply tags to a post, you add to the value by providing another way for people to find it.

      Close

    • Some users will tag posts for their own convenience in finding them later. Other users enjoy helping categorize interesting posts for the benefit of the community.

      Close

    • Labels are used within a community to help categorize articles in a variety of discussion styles; forums, blogs, Q&A, ideas, TKBs. Labels enable you to categorize the content you write based on the themes or content in the article. For example, in a support Q&A for troubleshooting connectivity issues with your smart phone, you might apply labels like "iPhone", "Samsung Galaxy", or "Fios internet".

      Unlike tags, labels are created by the Community Admin and typically controlled for consistency and need. Authors must choose/apply labels from a pre-defined list for the node in which the article appears. Tags are more freeform and can be created by authors.

      Close

    • To add a label:

      1. Navigate to the post you authored.
      2. Open the post to edit it.
      3. In the Labels field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas.

      Close

    • Only administrators or permissioned members can create new labels or edit the label list.

      Labels are applied at board level, so different boards will have different labels.

      Close

    • When you subscribe to a label, you will be notified by email when a new post is created with the label.

      To subscribe to a label:

      1. From a particular post with a label, click on the label to filter by that label. (You can also do this from the labels component.)
      2. Click the Subscribe link.
      Close

    • Likes is a content rating system that lets you vote for the messages you think are the most useful or important.

      When you give likes to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your likes help to boost the value of certain messages and enhance the reputation of their authors.

      Giving likes is as easy as a single click, but the impact of likes ripples across the community.

      Close

    • You can give Likes to any posts in the community except your own.

      To give likes to a message and its author, click the thumbs up next to Likes on the message.

      If you change your mind about the quality of the message, you can revoke your likes.

      To revoke likes you've given, click the thumbs up button again.

      Close

    • To see who's given you likes:

      1. Go to your profile page.
        Your Profile pages shows the names of community members who have given you likes, the messages they liked, your top liked messages, and the likes you've given.
      2. To see all of your recent likes activity in an area, click view all.
      3. Click the tabs to see more info about your likes activity.

      Close

    • There are a few reasons why you might not be able to give Likes to a post.

      • You've already given Likes to this message (you can only give them once).
      • You wrote the message (you can't Like your own messages).
      • Your community manager has turned Likes off for a message or a forum.
      • Your community manager has frozen Likes for this message. You can still see how many Likes the message has received, but you can't Like it any more.
      Close

    • Sometimes a message gets so many likes that we run out of space to show the number. When that happens, you'll see a Hot Likes symbol or icon instead of the likes count on the likes badge.

      Close

    • A blog is an online journal written by one or more authors. Blog articles usually appear in reverse-chronological order, so you see the most recent article first, followed by earlier articles. Some blogs have comments from readers, which you can read by clicking the Comments link at the bottom of the article.

      Close

    • Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you'll see a post a comment link or a comment count link at the bottom of the article.

      To post your comment:

      1. Find the comment text field below the article.
      2. Compose your comment.
      3. Click Post Your Comment.
        Tip: Unless you have special permissions, you can't edit or delete a comment after it's posted, so be sure to preview your comment and spell check first.

      Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

      Close

    • Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

      If your comment doesn't appear immediately, check back in a few minutes. If it still doesn't appear, your comment is most likely in the approval queue.

      Close

    • No, you can't. Be sure to check your spelling and preview your comment before you post it.

      Close

    • Yes. You can subscribe directly to a blog or an article, or you can subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use an RSS reader to view new content that's added to the blog. If you subscribe directly to a blog or article, you receive an email alert when new articles or comments are posted.

      ToDo this
      Subscribe to a blog Go to the blog page and click Blog Options > Subscribe.
      Subscribe to an article Go to the article and click Article Options > Subscribe.
      Subscribe to an RSS feed     Go to the blog or article and click Blog Options > Subscribe to RSS Feed.
      Then, save the live bookmark or whatever you usually do to add an RSS feed.

      Close

How-to Videos

Videos are subject to Verizon Community Terms of Service and User Guidelines. The content of the video is not created by Verizon.

Show all

Looking for an interactive guide

Follow step-by-step instructions in the digital guide for support with any process
Explore interactive guides

Ask Verizon

Chat with us

We're here to help. Chat with us to get answers to your questions.
Ask now

Verizon support

Need help? Visit our support page for information you need to quickly resolve any issue.
Visit now

Schedule an appointment.

Get what you need quickly. From shopping to support appointments are recommended.
Schedule an appointment

Troubleshooting

Our interactive Troubleshooting Assistants provide a visual guide to walk you through the most common issues and their resolutions.

Explore troubleshooting topics

Popular Topics

Interactive Device Simulators Information about Software Updates

Troubleshoot your device

Troubleshoot now Check if you're eligible for a repair