FAQ
Find answers to the most commonly asked questions about Adobe® Photoshop® CS5 software and the Adobe Creative Suite® 5 editions.
- Product information
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What is Photoshop CS5 and who is it for?
Adobe Photoshop CS5 is the industry-standard image editing software, used worldwide by professional photographers, serious amateur photographers, and designers who want to perfect their digital images.
What is the difference between Photoshop CS5 and Photoshop CS5 Extended?
Photoshop CS5 Extended delivers all of the unrivaled image-editing power of Photoshop CS5 and more, including breakthrough 3D creation, painting, and editing; rich motion graphics editing; and advanced image analysis.
Who should buy Photoshop CS5 Extended?
Photoshop CS5 Extended software is used by professionals in many fields, including film and video; graphic and web design that includes 3D and motion; manufacturing and product design; medicine and science; and architecture and construction. It is also ideal for customers looking for integration across Creative Suite products, as it is a component of all the Creative Suite Premium editions.
What are the top new features in Photoshop CS5?
Photoshop CS5 delivers re-engineered photography tools for removing noise, adding grain, creating HDR images, and vignetting. It also offers new tools and technologies for making complex selections, painting, and warping, and it offers cross-platform 64-bit support. See what's new.
Why should photographers consider upgrading to Photoshop CS5?
Photographers can get superior results with unprecedented ease and in fewer steps than ever before. The new Adobe Camera Raw 6 plug-in lets you easily preserve color, detail, and a natural feel when you remove noise or add grain — and get more control when you perform post-crop vignetting and better results when you sharpen. You can create either photorealistic or wildly surreal HDR images with next-generation HDR Pro. And save time with automatic lens correction. See top features for photographers.
Why should designers consider upgrading to Photoshop CS5?
Photoshop CS5 offers breakthrough tools that inspire designers to explore new creative possibilities. Create more sophisticated composites by quickly selecting and masking even the trickiest image elements, such as hair. Realistically blend colors on canvas, and paint naturally using lifelike brushstrokes. And easily reposition or warp any image element, from an arm bent at an awkward angle to a font you'd like to stretch for fun effects. See top features for designers.
I use Photoshop Elements software. Why should I consider upgrading to Photoshop CS5?
Photoshop CS5 is the professional-standard image editing tool, used worldwide by people who want to create and edit photos with superior results. Consider moving up to Photoshop CS5 if you want a more complete toolkit for editing raw photos, creating sophisticated image composites, and pushing your creativity with extraordinary painting and warping tools. For more details, visit the Photoshop features page.
I have never used Photoshop before. Should I consider buying it?
If you are interested in editing your photos and creating new images with professional-quality results, consider getting Photoshop CS5. To learn more, visit the Photoshop overview page.
In which suite editions is Photoshop CS5?
Photoshop CS5 can be purchased as part of Creative Suite 5 Design Standard software.
What is Adobe Photoshop Lightroom® and how does it work with Photoshop CS5?
Lightroom is an intuitive digital darkroom and efficient assistant designed for advanced amateur and professional photographers. With Lightroom, you can experiment fearlessly with nondestructive editing tools that set your creativity free. Easily organize and manage all your images, and make a real impact with your work in elegant print layouts, slide shows, and web galleries. The tight integration between Lightroom 3 and Photoshop CS5 lets you easily take advantage of unrivaled pixel-level retouching and compositing, giving you a complete professional photography solution. For more details, visit the complete photography solution page.
Is there a new version of Adobe Bridge included with Photoshop CS5?
Yes. Photoshop CS5 ships with Bridge CS5, which delivers improved performance, more flexible batch renaming, support for drag and drop to and from Creative Suite 5 applications, in-context file access with the new Adobe Mini Bridge panel, and more.
I own an older version of Photoshop. Can I upgrade to an edition of Adobe Creative Suite 5?
If you own a registered copy of Photoshop CS4, CS3, or CS2, you can move to Adobe Creative Suite 5 Design Standard software at upgrade pricing. Check with your local reseller or visit the upgrade page for pricing details.
Should I buy Photoshop CS5 or Creative Suite 5 Design Standard?
Photoshop CS5 is the professional standard for digital image editing. If your work involves creating and sharing images within page layouts, you may want to consider Creative Suite 5 Design Standard software, which includes Photoshop CS5 as well as Adobe Illustrator® CS5, InDesign® CS5, and Acrobat® 9 Pro. Smooth integration between components provides an efficient workflow.
Where can I find out more about Photoshop CS5?
For more details about the new features in Photoshop CS5, visit the Photoshop features page. For licensing questions, visit the Adobe Volume Licensing page or contact your local Adobe sales representative.
- 64-bit processing and Photoshop
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Does Photoshop CS5 support native 64-bit processing?
Yes. Photoshop CS5 runs 64-bit native on Mac OS X, Microsoft® Windows Vista®, and Windows® 7 platforms. It can also run in 32-bit mode across platforms.
What are the advantages of 64-bit computing?
Those who work with extremely large files should realize noticeably greater gains in performance, in some cases as dramatic as ten times the previous speed. This is because 64-bit applications can address larger amounts of memory and thus result in less file swapping — one of the biggest factors that can affect data processing speed. (Requires a 64-bit-capable computer with a 64-bit version of Mac OS, Windows 7, or Windows Vista. Actual performance varies depending on amount of RAM, driver types, and other factors.) For more details, read the independent benchmark report (PDF, 1.15 MB)
Will previous versions of Photoshop receive an update for 64-bit native support?
Photoshop CS4 and Photoshop CS4 Extended for Windows Vista run 64-bit native, but 64-bit native support will not be available for earlier versions of Photoshop.
- Photoshop Marketplace information
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GENERAL INFORMATION
This section is for anyone who would like to access Adobe Photoshop Marketplace to get information about third-party products, services, and events related to Adobe Photoshop software.
What is Adobe Photoshop Marketplace?
Adobe Photoshop Marketplace is a place where anyone can publish information about solutions related to Photoshop software, including details about events, hardware, software, training (for example, books or DVDs), communities, and so on. Visit Adobe Photoshop Marketplace now.
What features does Photoshop Marketplace offer?
Photoshop Marketplace:
- Allows you to discover a variety of companies, products, services, events, and communities related to Photoshop
- Provides information about each offering, including number of click-throughs, ratings, reviews, and comments
- Enables you to share an offering with a friend directly from Photoshop Marketplace
- Gives you various ways to browse and search for offerings
- Empowers you to rate and review offerings
- Offers easy access to updates via RSS feeds
Does it cost anything to use Photoshop Marketplace?
No. Adobe offers Photoshop Marketplace as a free service to the Photoshop community.
What is a Photoshop Marketplace "publisher"?
Anyone who wants to submit his or her product, service, or event to Photoshop Marketplace is considered a "publisher" to Photoshop Marketplace.
What is an "offering" on Photoshop Marketplace?
An offering is a product, service, or event that a publisher posts to Photoshop Marketplace.
Can I register for, pay for, and download an offering on Photoshop Marketplace?
No. Adobe hosts specific information about publishers and their offerings. You can register for, pay for, and download an offering from the website provided by the publisher.
How often is information added to Photoshop Marketplace?
New offerings and updates to existing offerings may be posted at any time. Be sure to check back or sign up for an RSS feed.
What languages are supported on Photoshop Marketplace?
Currently, Photoshop Marketplace is in English only. However, it is accessible worldwide.
In case of questions, whom do I contact?
If you have questions or comments on Photoshop Marketplace, you can post on the Adobe Marketplace forums or send an email to [email protected]. Note that responses may take up to ten business days.
PUBLISHERS
This section is for anyone who would like to make Photoshop related offerings available through Photoshop Marketplace.
What is a Photoshop Marketplace "publisher"?
Anyone who wants to submit his or her product, service, or event to Photoshop Marketplace is considered a "publisher" to Photoshop Marketplace.
What is an "offering" on Photoshop Marketplace?
An offering is a product, service, or event that a publisher posts to Photoshop Marketplace.
What features does Photoshop Marketplace offer to publishers?
Photoshop Marketplace:
- Allows you to create a single profile to be used to promote your company and offerings
- Enables you to manage your own offerings, so you can ensure that your most up-to-date content is listed and that information is accurate
- Lets you post a link to your products, services, or events, along with your own descriptions and relevant images
- Provides you with a dashboard to view metrics, including number of click-throughs, ratings, reviews, and comments
- Allows users to share your offerings with a friend
- Enables searches for specific offerings or offerings by category
- Gives users the option to rate and review your offerings
- Offers a dynamic and ever-changing environment
Why should I post my offering on Photoshop Marketplace?
Photoshop Marketplace is easy to use and helps individuals find information on all sorts of products and services that complement Photoshop — all in one central place.
Photoshop Marketplace:
- Promotes your products and services to Adobe.com visitors
- Offers users of your products and services the opportunity to provide feedback through ratings, reviews, and comments, which can be of value to you
- Gives users the option to subscribe to RSS feeds from Adobe Marketplace so they can stay informed on the latest updates from you, including the addition of new offerings
- Provides users with a link to share an interesting offering with a friend, so your offering can potentially spread virally
Can I sell my offering through Photoshop Marketplace?
You can submit an offering that you want to sell on Photoshop Marketplace. However, transactions cannot be completed through Photoshop Marketplace at this time. When visitors to Photoshop Marketplace want to buy your offering, they will be taken to your site — using the URL that you specify during submission — to complete the transaction.
What do I have to do to become a Photoshop Marketplace publisher?
To become a publisher, you must first register with Photoshop Marketplace. To register as a publisher, follow these steps (note that all fields are required unless otherwise indicated):
- Go to Photoshop Marketplace.
- Click the Become a Publisher link in the navigation at right.
- If you already have an Adobe ID, log in to Adobe.com. If you don't have an Adobe ID, you will be asked to create one before you can become a publisher.
- Provide the required information for becoming a publisher. You must include a logo or icon (150 pixels wide x 60 pixels tall) in JPEG, JPG, GIF, or PNG file format.
- Review the terms and conditions and click the button to agree to the terms.
Why do I have to register to become a publisher before I can submit an offering?
Registering with Photoshop Marketplace lets you create a profile. This profile is displayed next to your offering and will help you promote your offering on Photoshop Marketplace. If users click the name that is associated with your offering, they will see your full profile with all the offerings associated with your profile. You have to register only once.
How can I submit my offering to Photoshop Marketplace?
To submit your offering, follow these steps (note that all fields are required unless otherwise indicated):
- Go to Photoshop Marketplace.
- If you are a first-time publisher, you must first register (refer to the previous question for details). If you are already a registered publisher, click Publisher Login in the navigation at right.
- Log in to Adobe.com with your Adobe ID.
- After you log in you will be taken to the Manage Offerings page. In the navigation at right, click the Add an Offering link under Publisher tools.
- Provide the required information for your offering. You must include an offering image (495 x 250 pixels) and thumbnail image (65 x 65 pixels) in JPEG, JPG, GIF, or PNG file format.
- Click the button to agree to the terms and conditions. Your offering will be submitted to Photoshop Marketplace. Note: Adobe will not QA your offering page. After your submission has been made, if you are an approved publisher, your offering will be posted to the live site.
Can I edit my offering when I release a new version or if I need to make a change to the page?
Yes. To modify your offering, follow these steps:
- Go to Photoshop Marketplace.
- If you are not logged in, click the Publisher Login link under Marketplace tools and log in with your Adobe ID. Then, under Publisher tools, click the Manage Offerings link to view a list of all the offerings you have submitted.
- To edit details for an existing offering, click Edit.
Can I remove my offering from Photoshop Marketplace?
Yes. To remove your offering, follow these steps:
- Go to Photoshop Marketplace.
- If you are not logged in, click the Publisher Login link under Marketplace tools and log in with your Adobe ID. Then, under Publisher tools, click the Manage Offerings link to view a list of all the offerings you have submitted.
- Click Edit next to the offering you want to remove.
- Scroll down on the page and below the Marketplace(s) section you can see the current status of your offering. Right below Current Status you will see the Unpublish from this Marketplace link. Clicking this link will remove your offering from Photoshop Marketplace.
Are there restrictions on what I can publish on Photoshop Marketplace?
Yes, there are terms of service that you have to agree to as part of the process, but there is no fee. Please read the terms of service before publishing to Photoshop Marketplace.
Does it cost anything to post my product, service, or event to Photoshop Marketplace?
No. Adobe offers Photoshop Marketplace as a free service to the Photoshop community.
Will my offering be visible on Photoshop Marketplace as soon as I submit it?
As long as you are an approved publisher, your offering should be visible as soon as you have filled out all of the required fields and submitted it. Note that there could be a lag time. If you are not yet an approved publisher, your offerings won't appear until the Photoshop Marketplace Administrator has approved you as a publisher. It can take up to three days to be approved as a publisher.
Will Adobe host my application, product, or service on Photoshop Marketplace?
No. Adobe will host the description, images related to your offering, and a link to a website where visitors can learn more, register if needed, and pay for and download your offering. You must provide a link to the website where you want visitors to be directed.
Can people register and/or pay for my event, product, or service directly on Photoshop Marketplace?
No. Adobe will host the description, images related to your offering, and a link to a website where people can get more information, register, or purchase your offering. You must provide a hosted location yourself.
What do I do if someone posted an unrelated comment on my offering page and I feel it should be removed?
If you experience an issue with a comment posted on your offering page, you can flag the comment for review by the Photoshop Marketplace administrator.
In case of questions, whom do I contact?
If you have questions or comments on Photoshop Marketplace, you can post on the Adobe Marketplace forums or send an email to [email protected]. Note that responses may take up to ten business days.
- Creative Suite 5 information
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Why should I upgrade to Creative Suite 5?
Adobe Creative Suite 5, the newest release of Adobe's creative toolset, enables new creative possibilities and smarter workflows, allowing you to deliver your ideas more naturally across a broad range of media. With more than 250 new and enhanced features and dramatically improved integration across products, Creative Suite 5 gives you the freedom and control to realize your ideas more completely and quickly than ever before. With Creative Suite 5 your work can impact more people in more places.
The launch of Creative Suite 5 brings with it the introduction of an exciting new product, Adobe Flash® Catalyst™ CS5. Adobe Flash Catalyst CS5 is a professional interaction design tool for creative professionals who want to create expressive interfaces and interactive content without writing code. To learn more about Flash Catalyst, visit the Flash Catalyst CS5 product page.
Creative Suite 5 is also the first version of Creative Suite to integrate with new Adobe CS Live online services. Adobe CS Live is a set of online services that significantly enhance how your work flows, allowing you to focus on creating your most impactful work. There are currently five online services included with CS Live: Adobe BrowserLab, Adobe CS Review, SiteCatalyst® NetAverages™, Acrobat.com, and Adobe Story. CS Live online services are complimentary for a limited time. To learn more about Adobe CS Live online services, see the CS Live section of this FAQ and visit the CS Live services page.
If you've been using an earlier version of Creative Suite, you may be eligible for an upgrade price for Creative Suite 5. Check either the upgrade eligibility table on the general upgrade information page or the upgrade eligibility tool to determine the most cost-effective way for you to upgrade to Creative Suite 5.
Why should I buy a Creative Suite 5 edition instead of an individual CS component?
If your creative workflow requires multiple Adobe components, you can save money when you purchase a Creative Suite 5 edition instead of individual CS components. Depending on the Creative Suite 5 edition you purchase, you can save up to 60% when purchasing a CS5 suite edition compared to buying the individual components that make up that edition. If you've been using individual Adobe CS components, you may be eligible for special pricing when upgrading to a suite edition. Check the general upgrade information page or the upgrade eligibility tool to determine the most cost effective way for you to upgrade from an individual CS component to a Creative Suite 5 edition.
What components are included with each Creative Suite 5 edition?
Check the suite comparison chart to see what's included in each of the suite editions. You can also use the suite selector tool to find out which suite edition best meets your needs based on what you want to create.
I don’t use all of the components in the Creative Suite editions. Why should I buy components that I am not going to use?
With Creative Suite editions for design, web, and video, Adobe has a solution tailored to meet your needs no matter what you are trying to create. Each suite edition has been designed around next-generation workflows that give you the creative freedom to express your ideas as completely and quickly as possible. So even if you don't use all of the tools today, purchasing a suite edition gives you the flexibility to adapt your workflow as your creative needs change.
What's new in each edition of Creative Suite 5?
To learn about the new features in each edition, click the What's new link located on the right side of each of the suite edition product pages.
I don't see Creative Suite Web Standard on your website or in stores. Does Adobe still sell Web Standard?
No. Based on customer feedback, Adobe has decided to discontinue Web Standard. We have learned that most web professionals want traditional professional design components like Adobe Photoshop® and Illustrator® as part of their Creative Suite product, as well as the capabilities of Adobe Acrobat® Pro. To better meet the needs of our customers and to simplify our product lineup, we have decided to discontinue Web Standard. If you are a web professional, visit the CS5 Web Premium page to learn more about Web Premium.
Will Adobe continue to support Web Standard?
Adobe does not plan to make any changes to the existing complimentary and paid support programs that are enjoyed by our customers. For details on these programs, visit the Adobe support page.
Can I distribute a Creative Suite 5 edition across multiple users or computers?
No. The product license agreement for Creative Suite 5 does not allow you to install the components of a single suite edition across multiple computers. Refer to the End-User License Agreement for more details.
- Adobe CS Live
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Included services:
General questions
What is Adobe CS Live?
Whether you're in a studio of one or hundreds, Adobe CS Live is a set of online services that significantly enhance how your work flows, allowing you to focus on creating your most impactful work. CS Live integrates with Adobe Creative Suite® 5 software to simplify the creative review process, help speed up website compatibility testing, and more.
CS Live is a subscription-based offering with access to all CS Live services included. Creative Suite 5 has features to enhance the experience of using CS Live within your creative workflow.
CS Live services are available on a complimentary basis for a limited time. When you sign up before April 30, 2011 — either by registering your CS5 product or by signing up online — you can take advantage of one year of complimentary access to CS Live. See the CS Live Terms of Use for more information.
What services are included?
There are currently five online services included with CS Live.
- Adobe BrowserLab: An easier, faster solution for cross-browser testing. Preview dynamic web pages and local content with multiple viewing, diagnostic, and comparison tools.
- Adobe CS Review: A simple way to make creative reviews faster. Create, share, and get feedback on a creative project from within your CS5 application or from your browser.
- Acrobat.com: A better way to work together, online. Streamline your work with extended teams by using online services to store and share documents, conduct online meetings, and author documents collaboratively.
- Adobe Story: A smoother path from script to screen. Accelerate media creation by streamlining the flow of script data into your video productions to create more engaging experiences.
- SiteCatalyst NetAverages: Information on the latest Internet trends to help streamline and optimize your web projects.
Will Adobe add new services or features over time?
Yes. CS Live services will be enhanced over time. Subscribers in their complimentary subscription period will receive access to any enhancements introduced while subscriptions are still available on a complimentary basis.
What are the system requirements for CS Live?
See CS Live system requirements for detailed information.
In what languages are CS Live services available?
See CS Live system requirements for a table that shows which services are available by language. Adobe is currently evaluating options to expand CS Live services to more languages.
Is CS Live in beta?
BrowserLab, CS Review, SiteCatalyst NetAverages, and Acrobat.com are not in beta. Only one CS Live service, Adobe Story, will be in beta while we continue to make refinements and add new features that were not ready for initial launch.
Is CS Live available to students, other education customers, and volume licensing customers?
CS Live is available to users who are not minors and who have a verified Adobe ID and a high-speed Internet connection. See the CS Live terms of use for more information.
Can I use CS Live services without an Internet connection?
No. You must have a high-speed Internet connection to use CS Live. See CS Live system requirements for more details.
Does Adobe guarantee uptime for CS Live services?
Adobe does not guarantee uptime for any of the CS Live services at this time, but uses reasonable efforts to keep the service available. We are actively working on a service level agreement (SLA) and expect to make that available soon.
What happens to my data if I close my CS Live account?
If you proactively ask Adobe to close your account, you will no longer have access to your data or files once the account is closed. If you wish to sign up for another account in the future, you may use the same Adobe ID or a new one to create an account; however, your original data will not be reinstated to your new CS Live account.
What happens to my data if I let my subscription expire?
After your complimentary subscription expires, you will receive an expiration notice. You will have 30 days from that day to log in to your account and download your data.
Can I renew my subscription?
A subscription cannot be renewed on a complimentary basis. For-purchase subscriptions are not available at this time; however, Adobe may offer them by the end of the complimentary period.
How can I get support for CS Live services?
If you have questions about how a service works or using CS5 and CS Live, Adobe provides Getting Started Support as part of the complimentary subscription. Getting Started Support for CS Live provides access to unlimited incidents related to account maintenance or unexpected behavior of documented features. Expanded options are also available through a paid technical support plan.
CS Live Help also provides a rich self-service knowledgebase to troubleshoot issues. You may also refer to the service-specific sections of this FAQ.
Where else can I find information and resources for CS Live?
There are several free resources available to help you get started with CS Live:
- Visit the CS Live product pages to learn about features, system requirements, how CS Live integrates with CS5, availability, and how to sign up.
- Explore Help to see the latest support information, view or participate in CS Live forums, or search the knowledgebase.
- Get tips, tricks, and tutorials from Adobe experts. Visit Adobe TV, your online source for expert insight and inspiration.
- Attend an eSeminar, OnDemand seminar, live event, or conference. See a complete list of events.
- Visit the Developer Connection for additional training information.
Subscriptions and access
How can I get CS Live?
Access to CS Live services is available on a complimentary basis for a limited time. There are three ways to get access to CS Live:
- When you purchase a Creative Suite 5 product, you can sign up for a 12-month complimentary subscription by registering your product. This method allows you to take advantage of the special CS5 features that enhance the experience of CS Live when used within your creative workflow.
- If you use a Creative Suite 5 product on a trial basis, you can set up access to CS Live during your trial period when prompted to provide an Adobe ID after you install your trial software. This method allows you to take advantage of the special CS5 features that enhance the experience of CS Live.
- From any web browser, you can sign up for a 12-month complimentary subscription by accessing the CS Live signup on Adobe.com when the services become available.
You must sign up for your complimentary 12-month subscription (via method 1 or 3) before April 30, 2011, to take advantage of this offer.
What does CS Live cost?
When you sign up for CS Live before April 30, 2011, you can take advantage of 12 months of complimentary access. By the end of your complimentary period, Adobe may offer for-purchase subscriptions. Final pricing of for-purchase subscriptions is to be determined, but is currently estimated at US$19.99–$29.99 per month or US$199–$299 per year.
Are CS Live services available separately?
CS Live is a subscription-based offering with access to all CS Live services included. Adobe Story (beta) and Acrobat.com are also available separately.
What is an Adobe ID and why do I need one to access CS Live?
An Adobe ID is typically your current email address. A verified Adobe ID, plus your password, gives you access to CS Live. You can set up an Adobe ID by registering your CS5 software or by signing up for CS Live.
If I already have an Adobe ID, can I use it with CS Live?
To use CS Live, your Adobe ID must be a valid email address. If your ID does not contain a verified email address, you will need to update it. Follow these instructions to update your Adobe ID or password:
- Go to the sign in page on the Adobe website and log in with your current Adobe ID.
- Click Edit Your Account Information and select the Adobe ID tab.
- Click Change to enter your current email address. You can also change your password in this tab.
- Click Update to apply the changes to your account.
After you change your Adobe ID to match your email address, you can set up access to CS Live services.
How do I sign in to CS Live services?
You can sign in to CS Live services with your Adobe ID and password.
To sign in from within your CS5 software, click the "Sign in" link within the CS Live menu, located in the upper right corner of the toolbar in your application. After you sign in, you can access services from within your CS5 software.
To sign in from within your web browser, navigate to the service you would like to use and click the "Sign in" link in the upper right corner. Select a service to sign in:
Using CS Live with CS5
How do CS Live services work with CS5 software?
You can get direct access to CS Live from within Creative Suite 5 applications — enhancing the efficiency and convenience of CS Live and providing you with the additional workflow benefits. If you're new to CS5 and CS Live, you can get started by accessing the CS Live menu, located in the upper right corner of the toolbar in your application. From this menu you can set up access, log in to CS Live, begin service-related workflows, and more.
Do CS Live services integrate with all CS5 software?
CS Live services integrate with relevant workflows for many, but not all, CS5 products. CS Live services do not integrate with Adobe Fireworks®, Flash® Catalyst™, InCopy®, Contribute®, Soundbooth®, Flash Builder™, or InDesign® Server software.
Can I access CS Live services if I don't have Creative Suite 5 software?
Yes. CS Live services can be accessed directly from your browser; however, Creative Suite 5 has features to enhance the experience of CS Live that are not offered by access from other versions of CS products. If you sign up before April 30, 2011, you can take advantage of 12 months of complimentary browser-based access.
Will CS Live services integrate or work with older versions of Creative Suite?
No. Creative Suite 5 has special features designed to enhance the experience of CS Live. Earlier versions of Creative Suite do not have these special features. For users of earlier versions of Creative Suite, CS Live services are available online through a web browser with no in-application integration. Starting with CS5, CS Live updates will provide backward compatibility with two earlier versions of Creative Suite software as long as the earlier version is CS5 or later.
Can I use CS Live even though it is not available in the same language as my CS5 product?
Yes. Even if CS Live is not available in the same language as your desktop product, you can still use CS Live services. Service-related menus in the product will be available in your preferred language. However, when accessing services on the web, the service will default to English. You will have the opportunity to select from other available languages.
Security, volume licensing, and enterprise
Can I use CS Live with a volume license product?
Yes. All users of a licensed Creative Suite 5 desktop product can access the CS Live services from that product, whether that product is licensed on a retail or volume basis.
Volume-licensed Creative Suite 5 desktop products offer users a way to sign up from the desktop product for a complimentary CS Live subscription. However, if a user signs up for a CS Live complimentary subscription online directly from a CS Live service, that subscription belongs to the user who signed up and not to the volume licensor who purchased the product.
Does CS Live support federated IDs?
Federated ID support, including LDAP/directory services, is not supported at this time.
How secure are CS Live services?
SECURITY
Adobe uses industry-leading security engineering processes in building its products. With CS Live, security is considered at every level, from applications to networks to physical facilities. In addition to the latest technologies, world-class security requires ongoing adherence to best-practice policies.APPLICATION‐LEVEL SECURITY
CS Live uses some of the latest technology available for Internet security. When you access the services, Secure Socket Layer (SSL) technology is used for both server authentication and data encryption, helping to ensure that your data and documents are available only to you and the users you authorize. CS Live issues a session cookie only to record authentication information for the duration of a specific session. The session cookie does not include the username (Adobe ID) or password of the user.NETWORK‐LEVEL SECURITY
CS Live leverages firewall protection, intrusion detection systems, SSL encryption, and proprietary protocols to protect your important information. CS Live is hosted in a protected server environment that uses a firewall and other advanced technology to help prevent interference or access from outside intruders.PHYSICAL FACILITIES SECURITY
We are currently in the process of assessing CS Live security practices using ISO 27001/27002:2005 criteria. We will make the necessary documents available when the assessment is complete.
CS Live hosting facilities are protected by multiple layers of physical security, and only authorized personnel may access the facilities and servers. In addition, all facility access is logged, and logs are regularly reviewed and protected from outside access. All data center equipment has physical protections in place to prevent data theft and environmental hazards in order to prevent assets from being lost, damaged, or compromised and to prevent interruption in business activities.Can CS Live services be hosted on site and integrated with an internal IT infrastructure?
No. CS Live services will be hosted on Adobe servers only. At this point we do not have plans to provide an on-site solution. Visit the support center for additional CS Live support.
Adobe BrowserLab
What is Adobe BrowserLab and what does it do?
Adobe BrowserLab is an online service that allows web professionals to test their websites on popular browsers and operating systems. Screenshots of actual browser renderings are generated in real time, with multiple viewing options to help pinpoint issues. Certain Creative Suite 5 products have features to enhance the experience of using BrowserLab.
BrowserLab is included with CS Live. Learn more about CS Live.
Who should use BrowserLab?
BrowserLab is ideal for professional web designers and web developers who want to simplify and expedite browser compatibility testing.
What is the difference between BrowserLab and other browser compatibility testing products?
BrowserLab offers a unique combination of speed, ease of use, and powerful diagnostic tools, with customizable testing preferences. When used with Adobe Dreamweaver® CS5 software, web professionals can also test local content and different states of interactive content.
How can I sign up for BrowserLab?
BrowserLab is included with CS Live. To start using BrowserLab you must create a CS Live account. Learn more about how to Get CS Live.
I already signed up for the limited free preview of BrowserLab. Why do I need to sign up again?
The limited free preview of BrowserLab has ended, and BrowserLab is now part of Adobe CS Live. In order to continue using BrowserLab, you will need to sign up for a CS Live account. You will be able to use the same Adobe ID as before. We apologize for the inconvenience, but now you will have access to all the CS live services as an added benefit.
What are the system requirements and available languages for BrowserLab?
See CS Live system requirements for a table that shows which services are available by language. Adobe is currently evaluating options to expand CS Live services to more languages.
How can I get support for BrowserLab?
Visit CS Live Help for BrowserLab support.
Do you have any tutorials on BrowserLab?
Visit the support and training page for more information on how to use BrowserLab.
Adobe CS Review
What is CS Review?
CS Review is an online service that makes reviews of creative content more efficient by allowing design professionals to create a review, share it online, and get feedback on a creative project. Certain Creative Suite 5 products have features to enhance the experience of using CS Review.
CS Review is included with CS Live. Learn more about CS Live.
Who should use CS Review?
Creative professionals who work with clients and design peers and wish to simplify the review process of creative projects should use the service.
How can I sign up for CS Review?
CS Review is included with CS Live. To start using CS Review you must create a CS Live account. Learn more about how to Get CS Live.
Does all CS5 software integrate with CS Review?
Adobe Photoshop® CS5 Extended, Photoshop CS5, InDesign CS5, and Illustrator® CS5 all integrate with CS Review. Integration with CS Review will not be available for Adobe Premiere® Pro CS5 when the software initially ships. Integration capability is expected to be available for Adobe Premiere Pro users later in 2010. In order to use CS Review with Adobe Premiere Pro, customers will need to install a future update.
How can I access CS Review in each of the CS5 desktop applications with which it integrates?
There are multiple access points in each application. CS Review can primarily be accessed through the CS Live menu, located in the upper right corner of the toolbar in your application. Integration with CS Review will not be available in initial shipping versions of Adobe Premiere Pro CS5. In order to use CS Review with Adobe Premiere Pro, customers will need to install a future update.
What do my clients and design peers need in order to use CS Review?
They will need a web browser and high-speed Internet connection. Additionally, your clients and peers must have either an active Acrobat.com account, which is free and easy to set up, or their own CS Live subscription. For more information on how to create a free Acrobat.com account, see the Acrobat.com FAQ.
What kind of creative content can I upload for review online?
CS Review allows you to create and share a review that contains page layouts, illustrations, or image comps/photographs created in CS5 desktop software. Later in 2010, CS Review will add the ability to create and share a review that contains video sequences.
What are the system requirements and available languages for CS Review?
See CS Live system requirements for a table that shows which services are available by language. Adobe is currently evaluating options to expand CS Live services to more languages.
How can I get support for CS Review?
Visit CS Live Help for CS Review support.
Is there a cost to my clients or design peers who wish to use CS Review?
No. There is no cost to your clients or design peers who wish to access and make comments on a review using a web browser.
Why do I need a subscription to CS Live but my clients and peers do not?
A subscription is required only to create a review in CS Review, not to participate in a review created by someone else.
Can you share a review from outside the CS5 desktop application?
Yes, you can upload a review and share it using the CS Review web client. This requires that you save your design as a JPEG file for uploading to the web, which takes extra steps. That said, the ability to create a review from within the CS Review web client allows CS Review to be used in an agency environment where someone other than the designer may be responsible for sharing reviews with clients and managing the review process.
Using CS Review
Does CS Review integrate with Acrobat.com?
Yes. CS Review uses the reliable Acrobat.com servers to ensure your reviews are available online and more secure. For more information on security, review the security section of this FAQ.
Are any of the Acrobat.com features usable with CS Review?
CS Review users can take advantage of personal and shared workspaces as well as the file organizer available on Acrobat.com. For more information on these features, review the Acrobat.com section of this FAQ.
How do my clients know that I have shared a review with them?
After you create a review you can then share it using the share functionality in Acrobat.com. An email is automatically created that includes a URL link to the review. Once the reviewer receives the email, he or she can then click the link, log in to Acrobat.com, and begin making comments on a review.
What happens if the reviewer loses the email or link to the review?
The reviewer can log in to Acrobat.com and find the review in the file organizer.
Acrobat.com
What is Acrobat.com?
Acrobat.com is a set of online services designed to enable extended teams to work together online. With a complimentary subscription, the services include:
- Online Workspaces. Using online Workspaces on Acrobat.com, you can easily share and collaborate on a set of documents with individuals or teams outside your organization.
- Adobe ConnectNow. Share your screen and host ad-hoc meetings with a web conferencing solution that's easy to access and simple to use. ConnectNow is ideal for the basic needs of individuals and small groups. You can access ConnectNow through the Share My Screen feature inside most CS5 applications (File > Share My Screen).
- Adobe Buzzword®. Use this online word processor to write and collaborate on reports, proposals, and anything else you need to access online or work on with others.
- Acrobat.com Presentations. Collaborate with colleagues to create stunning presentations. Your slides are always available online, so you can make last-minute tweaks and present the content from wherever you are.
- Acrobat.com Tables. Work with others on information typically shared in spreadsheets or simple databases. Multiple people can update data at any time, so you have a living document for maximum collaboration.
If you have a question about how Acrobat.com works or you need to troubleshoot a specific feature, see the Acrobat.com FAQ.
In which languages is Acrobat.com available?
Acrobat.com is available in English, French, German, and Japanese. However, Buzzword is available only in English, French, and German. Acrobat.com Presentations and Tables are available in English only.
What level of Acrobat.com service is included with CS Live?
With your complimentary CS Live subscription, the free level of Acrobat.com is included. The CS Live subscription includes five PDF file conversions total, three-person web conferencing, unlimited file downloads, online office applications, and forum-based support. Premium subscriptions for Acrobat.com, available for a fee, offer enhanced capabilities.
If I already have an Acrobat.com Premium subscription, what happens when I subscribe to CS Live?
You will be able to access both Acrobat.com Premium features and CS Live services with the same Adobe ID and password.
I have a CS Live complimentary subscription and I'd like to upgrade my Acrobat.com subscription to take advantage of more online workspace or larger ConnectNow meetings. How do I do that?
To take advantage of Acrobat.com Premium features, visit Acrobat.com and subscribe to the Premium service. After you subscribe, you have access to both Acrobat.com Premium features and CS Live services with the same Adobe ID and password.
Can I get technical support for Acrobat.com?
Support is available via Adobe's support forums, where you can get help, advice, and tips from other users as well as from Adobe support staff. Visit CS Live Help for more information.
Adobe Story
What is Adobe Story and what does it do?
Adobe Story (beta), an online service that integrates with CS5, is a collaborative script development tool for creative professionals, producers, and writers. Story plays the starting role in the pre-production phase of a script-to-screen, metadata-driven workflow.
Adobe Story is included with CS Live. Learn more about CS Live.
Who should use Adobe Story?
Adobe Story is ideal for creative professionals, scriptwriters, and producers.
What is the difference between Adobe Story and other scriptwriting software?
- Adobe Story supports the creation of engaging experiences and a smooth plan-to-playback workflow.
- Adobe Story is a collaborative script development tool with role-based editing rights.
- Adobe Story is available as both a hosted and a standalone desktop application.
- Creative Suite 5 software has enhanced features for integration with Adobe Story.
What does Adobe Story being in beta mean and when will it be out of beta?
Adobe Story is currently a beta version because we continue to make tweaks and add new features to the service that were not ready for initial launch. The Story team is excited to receive and consider user feedback for continued enhancements. We have not set a specific timeframe for when Adobe Story will be moved out of beta. Adobe Story is the only CS Live service in beta.
How can I sign up for Adobe Story?
Adobe Story is included with CS Live. To start using Adobe Story you must create a CS Live account. Learn more about how to Get CS Live.
How do I use Story?
Visit the support and training page for questions related to usage and features.
What are the system requirements and available languages for Story?
See CS Live system requirements for a table that shows which services are available by language. Adobe is currently evaluating options to expand CS Live services to more languages.
How can I get support for Story?
Visit CS Live Help for Story support.
SiteCatalyst NetAverages
What is SiteCatalyst NetAverages and what does it do?
SiteCatalyst NetAverages is an online service that provides insight into current Internet usage trends. It helps reduce guesswork in the creative process by providing anonymous, nonpersonal aggregate Internet data such as browser type, operating system, mobile device profiles, and screen resolution.
Who should use SiteCatalyst NetAverages?
SiteCatalyst NetAverages is designed to help web professionals optimize their web content for as many viewers as possible, by helping them understand trends for accessing the web.
How can I sign up for SiteCatalyst NetAverages?
SiteCatalyst NetAverages is included with CS Live. To start using SiteCatalyst NetAverages you must create a CS Live account. Learn more about how to Get CS Live.
Where does the data in SiteCatalyst NetAverages come from?
The data is derived from activity on participating SiteCatalyst customer sites.
Is the data in SiteCatalyst NetAverages from the United States only?
No, the data is not limited to a geographical region.
Does the data in SiteCatalyst NetAverages represent all Internet usage trends?
No, SiteCatalyst NetAverages does not claim to represent all Internet-wide usage trends. The data represents usage from many industry-leading commercial websites.
What types of mobile devices are represented in the Mobile data section?
The mobile data shown in SiteCatalyst NetAverages is based on activity from smart devices. A smart device can be defined as a device that is capable of connecting to the internet, offers functionality similar to a desktop system, and runs on one of the following operating systems:
- Windows Mobile
- Symbian
- Mac OS X
- Linux®
- RIM
- Android
Is the data from SiteCatalyst NetAverages based on total page views or unique visits?
The data is based on anonymous aggregate unique visits.
Why is the data different from other web statistics sites?
The data is based on Internet usage trends from participating customer sites that have enabled SiteCatalyst. To understand a broader scope of Internet usage, we recommend that web professionals use SiteCatalyst NetAverages in conjunction with other reporting mechanisms, such as the full SiteCatalyst service.
What are the system requirements and available languages for SiteCatalyst NetAverages?
See CS Live system requirements for a table that shows which services are available by language. Adobe is currently evaluating options to expand CS Live services to more languages.
How do I use SiteCatalyst NetAverages to see Internet usage trends?
Visit CS Live Help for questions related to usage and features.
Do you have any tutorials on SiteCatalyst NetAverages?
Visit the support and training page for more information on how to use SiteCatalyst NetAverages.
- Upgrade eligibility, pricing, and purchasing options
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What's the best way to find out what products and upgrades are available for me?
If you know what product(s) you currently own, use the upgrade eligibility tool to find out which upgrades you are eligible for.
If you're buying Creative Suite products for the first time, use the suite selector tool to determine which suite edition is right for you.
What is Adobe's tiered upgrade pricing policy?
Adobe's tiered upgrade pricing policy offers customers who upgrade at every release a lower upgrade price relative to customers who upgrade less frequently. This means that customers upgrading to Creative Suite 5 from Creative Suite 4 will pay a lower upgrade price compared to customers upgrading from an earlier version of Creative Suite.
Why does Adobe offer tiered upgrade pricing?
Customers who upgrade regularly have long requested better pricing compared to those who upgrade infrequently. Adobe introduced tiered upgrade pricing in 2008, with the launch of Creative Suite 4, to reward these customers.
Does tiered pricing also apply to individual Creative Suite components?
No. The tiered upgrade policy applies only to editions of Adobe Creative Suite and not to upgrades to individual components, such as After Effects, Flash Professional, InDesign, Illustrator, Photoshop, and so on. Customers can upgrade to the CS5 version of individual CS components from up to three versions back. The only exception is Adobe Premiere Pro; customers can upgrade to Adobe Premiere Pro CS5 from any earlier version of Adobe Premiere.
I don't know what version I own. How can I find out if I'm eligible for upgrade pricing?
From within any of your individual Adobe products, select the menu item "About [product name]," which will open a dialog box that displays which version you own. Then check either the upgrade eligibility table on the CS5 upgrade information page or the upgrade eligibility tool to determine which upgrades you are eligible for.
If you are interested in upgrading to a specific CS5 product, you can check that product's upgrade eligibility page. The link for the upgrade eligibility page is located on the right side of the product's web pages.
What if I got my product as part of a suite edition? How will I know which suite edition it is part of?
There are several options to determine which edition of Creative Suite is installed on your computer:
- If you've registered your software, your product registration details will show your suite edition and serial number. Check your registration details by logging in to your account on Adobe.com and clicking the "View product registrations" link.
- For Creative Suite 4 and Creative Suite 3 editions, you can determine the suite edition by doing the following:
- In Windows, go to Start > All Programs and check the Creative Suite edition.
- In Mac OS, users can identify which suite edition is installed via the uninstaller (go to Applications\Utilities\Adobe Installers). For example, the uninstaller will say "Design Premium," "Web Premium," or whichever other suite edition was installed.
- For earlier versions of Creative Suite or Macromedia® Studio, check your installation CD or DVD for the suite edition.
Am I eligible for upgrade pricing from an earlier Creative Suite edition to an individual CS component?
No. Adobe does not offer upgrade pricing for customers wishing to move from a suite edition to an individual CS component. For complete upgrade information for the product you are interested in, consult that product's upgrade eligibility page or the general upgrade information page. You can also use the upgrade eligibility tool to determine which upgrades you are eligible for based on the products you currently own.
I am a current Creative Suite Web Standard customer. What are my upgrade options?
Current Web Standard customers are eligible for the same upgrade pricing as customers who own other editions of Creative Suite. Web Standard customer should use the upgrade eligibility tool to determine which upgrades they are eligible for.
I just purchased CS4 Web Standard after you announced Creative Suite 5. What are my options?
Customers who purchased CS4 Web Standard after the announcement of Creative Suite 5 should call Customer Service for more information about their options.
I am a Transactional Licensing Program (TLP) or Cumulative Licensing Program (CLP) customer and purchased Web Standard and Upgrade Plan. Since Adobe has discontinued Web Standard, what do I get now as an upgrade?
If you are a TLP or CLP customer and have purchased Web Standard with Upgrade Plan, you will automatically receive an upgrade to CS5 Web Premium. Contact Customer Service for more information.
How can I purchase Adobe Creative Suite 5 software?
There are two main ways to purchase Adobe software:
- Buy from Adobe: Buy and download Adobe software to start using it immediately, or choose to have the product shipped to you.
- Buy from a reseller: Whether you're looking for a local retail store or a value-added reseller, Adobe has an extensive network of partners. To locate Adobe Authorized Resellers in your area, visit the find a reseller page.
I just purchased an upgrade version of a CS5 product. How do I know if I have fulfilled the eligibility requirements?
Before you open your upgrade of CS5 software, read the upgrade information page to ensure you are a licensed user of eligible Adobe or Macromedia software.
Does Adobe offer education discounts?
Yes. Qualifying full-time or part-time students, faculty, and staff of accredited educational institutions can purchase education versions of Adobe products at a reduced price. Learn more about Creative Suite 5 for education and eligibility requirements.
Does Adobe offer volume licensing?
Yes. You may qualify for a discount on software through Adobe Volume Licensing (AVL). Learn more about volume licensing, or have a licensing specialist contact you.
What are your recommendations on buying for a team?
The Creative Suite 5 editions address the needs of various creative roles within a multidiscipline team. As you learn about the CS5 products and review your purchasing options, consider the requirements of each of the roles and individuals on your team. To learn more about CS5 for teams, refer to the "For corporate customers" section of each suite edition's product pages (accessible on the right side of the page). You can also use the suite selector tool to determine which suite editions are right for your team, or have a licensing specialist contact you.
- Purchasing policies
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Am I eligible for upgrade pricing from a previous Creative Suite edition to a standalone CS component?
No. You cannot upgrade from a Creative Suite edition to an individual CS component. To confirm your options and learn about the requirements for upgrades, check the upgrade eligibility page of the product you wish to purchase. Among other requirements, you must be able to provide the serial number for the product you wish to upgrade during installation.
Am I able to switch a single-user copy of a qualifying Adobe product from one language to another?
Yes. If you are upgrading from an earlier qualifying version of an Adobe product to the newest version, you can upgrade across languages. To move from one language to another in the current version, you will have to call Customer Service in your region for eligibility and fulfillment. There may be a cost. Restrictions apply. See the service note.
What is the three version back product upgrade policy?
Adobe allows upgrades to the current version of Creative Suite products and components from three versions back. For example, if you have a validly licensed copy of Photoshop CS2, CS3, or CS4, you can upgrade to Photoshop CS5. You are not eligible for upgrade pricing if you are a Photoshop CS or earlier customer. The exception to this rule is Adobe Premiere Pro and Adobe Premiere, which allow upgrades to Adobe Premiere Pro CS5 from any validly licensed earlier version. Prices vary depending on which version you are upgrading from (see next question).
If you do own a version older than three versions back of any product other than Adobe Premiere or Adobe Premiere Pro, then you will need to purchase at the full retail price.
What is tiered upgrade pricing?
Adobe has two levels of upgrade pricing for Creative Suite 5 editions: one price for customers who are upgrading from CS2 or CS3, and a lower price for customers who are upgrading from CS4.
Why does Adobe offer tiered upgrade pricing?
Creative Suite customers who upgrade regularly have long requested better pricing compared to those who upgrade infrequently. Adobe introduced tiered upgrade pricing to reward these customers.
Does tiered pricing also apply to individual CS components?
No. The tiered upgrade policy applies only to editions of Adobe Creative Suite and not to upgrades to individual CS components.
I purchased a Creative Suite 4 edition around the time Creative Suite 5 was announced. Am I eligible for a free upgrade?
You may be eligible. Call Customer Service in your region for more information.
Can I upgrade from a validly licensed education version of a CS2, CS33, or CS4 product to a noneducation version of a CS5 product?
Yes, you may purchase upgrades for education versions provided you meet the upgrade eligibility requirements. For requirements, pricing, or to place your single-user license order, visit the Adobe.com Store in your region. For additional sales information about education versions of Adobe products, see the service note.
Can I upgrade from a volume license product to a boxed product?
No. Adobe does not permit individual end users to upgrade components of their TLP or CLP license to individual shrinkwrapped software.
Can I upgrade my validly licensed individual boxed Adobe product to a volume license?
Yes, provided you meet the upgrade eligibility requirements. For customers who want to move from shrinkwrapped software to a volume license, we also offer a credit against past qualifying purchases. For details and requirements, visit the Adobe Volume Licensing page.
- Trial information
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Availability and use
Does Adobe have trial versions of Adobe Creative Suite 5?
Yes. To help you evaluate Adobe's creative software for upgrade or new purchase, we offer "try and buy" versions of the premium editions of Adobe® Creative Suite® 5 as well as most individual CS5 products, such as Adobe Photoshop® CS5 Extended and Flash® Professional CS5, in many of the languages in which we ship. These trial versions offer almost every feature and function of the product for you to test-drive.* In most cases, the trials can easily be converted to purchased versions without needing to reinstall the software.
The trial period begins on the first day you launch the software and continues for 30 days (a counter appears each time you launch to help you track the elapsed time). When the trial expires, you must purchase the software to continue using it.
Adobe Encore® CS5 software is not available as a trial. Encore CS5 will be installed as part of the trial for Creative Suite 5 Production Premium and Master Collection but will not be available for use until you purchase. The trial versions of Adobe After Effects® CS5, Adobe Premiere® Pro CS5, and Soundbooth® CS5 software do not include some features that depend on software licensed from parties other than Adobe. For example, some codecs for encoding MPEG formats are available only with the full version of these products.
Which products are available as a trial, and in which languages?
DVD trials
Available to order as a DVD setProduct Languages Adobe Creative Suite 5
Design PremiumEnglish, French, German, Japanese Adobe Creative Suite 5
Web PremiumEnglish, French, German, Japanese Adobe Creative Suite 5
Production PremiumEnglish, French, German, Japanese Adobe Creative Suite 5
Master CollectionEnglish, French, German, Japanese Trial downloads
Product Languages Adobe Creative Suite 5
Design PremiumEnglish, French, German, Japanese Adobe Creative Suite 5
Web PremiumEnglish, French, German, Japanese Adobe Creative Suite 5
Production PremiumEnglish, French, German, Japanese Adobe Creative Suite 5
Master CollectionEnglish, French, German, Japanese Adobe After Effects CS5 English, French, German, Italian, Japanese, Korean, Spanish Adobe Contribute® CS5 English, French, German, Japanese, Spanish Adobe Dreamweaver® CS5 Czech, English, French, German, Italian, Japanese, Korean*, Polish, Russian, Spanish, Swedish Adobe Fireworks® CS5 Czech, Dutch, English, French, German, Italian, Japanese, Korean*, Polish, Russian, Spanish, Swedish Adobe Flash Builder™ CS5 Chinese Simplified, English, French, German, Japanese, Korean*, Spanish, Swedish Adobe Flash Catalyst™ CS5 English, French, German, Japanese, Korean Adobe Flash Professional CS5 Czech, English, French, German, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish Adobe Illustrator® CS5 Czech, Danish, English, French, German, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish Adobe InCopy® CS5 Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Swedish Adobe InDesign CS5 Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish Adobe InDesign CS5 Server Arabic, Brazilian Portuguese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Simplified Chinese , Spanish, Swedish, Turkish, Ukrainian, Traditional Chinese Adobe Photoshop® CS5 Extended Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Swedish Adobe Premiere Pro CS5 English, French, German, Italian, Japanese, Korean, Spanish Adobe Soundbooth CS5 English, French, German, Italian, Japanese, Korean, Spanish *Available for Windows® only.
How do I get a product trial?
You have two choices:
- Download a trial version of an individual CS5 product, such as Photoshop CS5 Extended or Flash Professional CS5, or any of the Creative Suite 5 premium editions (for example, Design Premium or Web Premium) directly from the Adobe.com download pages at no charge.
- Purchase a trial DVD set of any of the Creative Suite 5 premium editions from the Adobe Store.
What does it cost to get a Creative Suite 5 trial DVD set, and why is there a charge?
Prices for the trial DVDs are listed in the following chart and include shipping and handling. This charge helps cover the cost of producing and distributing the DVD sets.
U.S. dollar (in U.S.) Euro Japanese yen British pound Australian dollar U.S. dollar (outside U.S.) Design Premium US$9.99 €9.99 ¥1,500 £8.99 A$15.44 US$14.99 Web Premium US$9.99 €9.99 ¥1,500 £8.99 A$15.44 US$14.99 Production Premium US$9.99 €9.99 ¥1,500 £8.99 A$15.44 US$14.99 Master Collection US$14.99 €14.99 ¥2,300 £13.99 A$23.63 US$22.99 A DVD set can serve as your backup media if you choose to convert from trial to purchase at the end of 30 days. (Alternatively, you can choose to have a full product box delivered to you when you purchase, and simply use that serial number to convert the trial you already installed.)
What if I get a trial version of a Creative Suite 5 edition, but have time to try only one or two components in the 30-day trial period? Can I still try the others later?
No. Each edition of Creative Suite 5 is a complete integrated product that is bound by the 30-day trial period. For example, Creative Suite 5 Design Premium integrates these components: Photoshop CS5 Extended, Illustrator CS5, InDesign CS5, Flash Catalyst™ CS5, Flash Professional CS5, Dreamweaver CS5, Fireworks CS5, Acrobat 9 Pro, Adobe Bridge CS5, and Adobe Device Central CS5. Launching any one of these initiates the 30-day trial period. You must then evaluate these components within the 30-day window.
Can I extend the trial period longer than 30 days?
Unfortunately, you may not extend a trial version once it expires at the end of 30 days, nor can you install another copy of the same trial version onto the same computer to try again.
Can I convert my trial to a purchased version?
Yes. If you have tried an individual product such as Photoshop CS5 Extended, you can either convert that directly to the same product or convert it to one of the Creative Suite 5 editions that contains Photoshop CS5 Extended. Alternatively, if you tried an edition of Creative Suite 5 but decide to buy an individual component that is part of that edition, you can simply enter the serial number for the purchased product to convert your trial to the individual component you purchased.
Can I try Acrobat 9 Pro with my Creative Suite software trial?
Acrobat 9 Pro is not available as a trial and is not included in the trial version of any suite editions. However, the full version of Acrobat 9 Pro is included in the full version of Master Collection, Design Premium, Design Standard, and Web Premium available for purchase.
How do I try Adobe Premiere Pro CS5 or After Effects CS5 if I have a 32-bit processor?
Adobe Premiere Pro CS5 and After Effects CS5 require a 64-bit Intel® processor. You must have a 64-bit Intel processor to try the software.
If you decide to purchase Creative Suite 5 Master Collection, Creative Suite 5 Production Premium, Adobe Premiere Pro CS5, or After Effects CS5, complimentary 32-bit compatible versions of Adobe Premiere Pro CS4 and After Effects CS4 will be provided with your purchase.
Maximizing your trial experience
Are there resources available to help me evaluate the trial software?
Yes. If you have opted to receive email communications from Adobe, you may receive a series of communications with helpful resources and tips to get the most from your trial. There are also additional free resources available:
- Get tips, tricks, and tutorials from Adobe experts. Visit Adobe TV, your online source for expert insight and inspiration. Discover insider tips, innovative techniques, and behind-the-scenes tours delivered on video, on demand, helping you make the most of your Creative Suite 5 software trial. For more details, visit Adobe TV.
- You can also browse the Design Center or Developer Connection for additional training information.
- Join the worldwide Adobe user group community to network and build connections, master new skills, and learn from your peers. Adobe Groups provide a forum for business and creative professionals at all levels. Join a group now at Adobe Groups.
Can I get technical support or help for my trial version?
Adobe Technical Support will help you install or troubleshoot an installation issue with a trial version of Adobe creative products. Additional phone and web support is available only for registered users of purchased software. For additional help, we recommend the following free options:
- Search Adobe Community Help to find the focused answers you need — fast. Searchable content includes the in-depth product-specific Help that Adobe has always delivered, plus additional Adobe and third-party content chosen by experts at Adobe and in the design and production communities. Use the search bar within most Creative Suite 5 component software, or simply choose Help > Product name.
- Search the online Adobe Knowledgebase in the support area.
Can I use Adobe CS Live online services* with my trial version?
Yes. CS Live online services can be accessed from within certain CS5 editions and individual products, streamlining workflow and helping to improve productivity. CS Live services are complimentary for a limited time. Learn more about Adobe CS Live.
How do I set up access to CS Live online services during my trial period?
To set up access to CS Live during your trial, simply enter your Adobe ID in the trial screen that loads when you launch your product. If you do not have an Adobe ID, click the "Create an Adobe ID" button in the trial screen and follow the prompts to create your ID. You will also need to read and agree to any applicable online services terms of use.
Converting your trial
How do I convert my trial to a purchased version of the product?
Creative Suite 5 trials are "try and buy," meaning you can evaluate individual products or editions of Creative Suite 5 and then convert the installed trial to a full version by purchasing the product and entering the serial number at any time during or after the trial period. If you have tried an individual product such as Photoshop CS5 Extended, you can either convert that directly to the same product or convert it to one of the Creative Suite 5 editions that contains Photoshop CS5 Extended. Alternatively, if you tried an edition of Creative Suite 5 but decide to buy an individual component that is part of that edition, you can simply enter the serial number for the purchased product to convert your trial to the individual component you want.
Converting your trial is simple:
- Purchase the software through the online Adobe Store (as an electronic download or as a shipped product) or from your preferred authorized reseller, store, or catalog. If you plan to purchase through the Adobe Store, simply click the button in the application trial countdown screen to purchase the product and follow the prompts to obtain a serial number. Note that product availability may differ from region to region.
- Enter the serial number from your purchase into the product screen that counts down the remaining days in the trial. You can enter a serial number to convert the trial at any time during the 30-day trial period or after the trial ends.
Note: If you are converting a Creative Suite 5 Design Premium, Web Premium, or Master Collection trial to a purchased version, you will need to install and serialize Acrobat 9 Pro separately. - Optional: If you purchased an electronic download from the Adobe Store, log in to your account and download any additional available content or applications for the product you purchased. You can use your Adobe ID and password to access this content for up to three years after the product is released. If you purchased through a channel other than the Adobe Store and are converting from an individual CS5 product to a suite edition or to a different individual product, you may need to install the additional applications on your computer.
What if I tried multiple CS5 products?
If you tried multiple products and purchased a suite edition that contains both, you can enter the suite edition serial number in one of the components and the other one will automatically pick up the serial number. You will need to install the additional components contained in the suite edition. If you tried individual CS5 products and bought them as single products, you can simply enter the serial numbers in the respective products.
I am a volume licensing customer. Can I convert a trial to a purchased version using a volume licensing serial number?
Yes, Adobe Volume Licensing customers can also convert trials by simply entering a valid license serial number. Contact your reseller or authorized Adobe License Center to place a volume licensing order. Note: To convert Acrobat 9 Pro, you must download and install a different version for volume licenses.
Under what circumstances would I need to uninstall or reinstall the trial product(s) when converting my trial?
Creative Suite 5 products have multiple language versions available in the same software version. When you are converting your trial, the serial number's language must match the installed language of the application in order for it to be accepted in the serialization screen. If you purchased a product in a language other than the language of your trial, but the language of your purchased product is part of the same set of languages included in your trial version, you can simply go back to the original installer (whether DVD or electronic download), install the correct language, and then enter your serial number. However, if you purchased a product in a language that is not contained in the language sets in your trial software, then you will need to locate the installer for that language set to install the correct language from your purchased software.
The following is a list of the languages included in each language set:
- Americas: English, French Canadian, International English, Spanish
- Japan: International English, Japanese
- Continental Europe: Brazilian Portuguese, Dutch, French, German, International English, Italian, Spanish
- Asia: Chinese Simplified, Chinese Traditional, International English, Korean
- Nordics: Danish, Finnish, International English, Norwegian, Swedish
- Eastern Europe: Czech, Hungarian, Polish, Romanian, Russian, Turkish, Ukrainian
How do I uninstall my trial software?
To uninstall your trial version, close any open Adobe software on your computer and do the following:
- In Windows, open the Windows Control Panel and double-click Add or Remove Programs. Select the product you want to uninstall, click Change/Remove, and then follow the onscreen instructions.
- In Mac OS, double-click the product installer in Applications > Utilities > Adobe Installers. Authenticate as an administrator, select Uninstall Components, and then follow the onscreen instructions.
Am I eligible for upgrade pricing when I convert my trial?
Yes, provided you have a qualifying earlier version of Adobe software. In this case, you may purchase an upgrade to convert your trial to a purchased version. To verify that you have an earlier version that qualifies you for the software you're purchasing, navigate to the product area that you're interested in buying and click the upgrade eligibility link. When you enter the purchased serial number to activate your trial for ongoing use, the installer will search your hard drive for the qualifying software. If it doesn't find it, it will prompt you for the serial number of your earlier version. If that serial number does not work, you can contact Adobe Customer Service in your region for further assistance.
Should I make a backup copy of the trial software and additional content?
Yes, if you choose the download option when converting a trial to a purchased version, we highly recommend making a backup copy and keeping it together with the serial number. That way, if you get a new computer or have to rebuild an existing machine, you have everything you need to efficiently reinstall your Adobe creative software. Alternatively, follow the instructions in the email receipt to log in and download your software for up to three years after you purchase. If you had the software shipped from Adobe or a reseller at purchase, that package serves as your backup version.
I work on two computers. Once I have converted the trial version to a purchased version, can I then install the purchased version on a second machine?
The software license agreement accompanying your product may entitle you to install and activate the software on two systems with certain restrictions. Please see the software license agreement for more information.
*Products mentioned may allow you to extend their functionality by accessing certain features that are hosted online, including CS Live online services ("Online Services"), provided you have a high-speed Internet connection. The Online Services, and some features thereof, may not be available in all countries, languages, and/or currencies and may be discontinued in whole or in part without notice. Use of the Online Services is governed by separate terms of use and by the Online Privacy Policy, and access to some services may require user registration. Some Online Services, including services that are initially offered at no charge, may be subject to additional fees and require a separate subscription. For more details and to review the applicable terms of use and Online Privacy Policy, visit www.adobe.com. For more information about CS Live online services, visit www.adobe.com/go/cslive.
- Support for the PowerPC platform
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Does Creative Suite 5 support PowerPC® based systems?
No. In September 2009 Adobe announced that beginning with CS5, Creative Suite products and components will run on Intel based Mac computers with no support for installation on PowerPC based systems.
I am a Creative Suite customer who currently uses a PowerPC based computer. Will my current version also run on an Intel based Mac, or do I have to buy a new version?
Creative Suite 3 and 4 products are built on a Universal Binary, so they can be installed on either a PowerPC based Mac or an Intel based Mac that meets the minimum system requirements.
I am a customer running an earlier version of Creative Suite software on a PowerPC based system. What are my options for upgrading to Creative Suite 5 if I upgrade my hardware?
Adobe has a number of upgrade paths available to current Creative Suite customers. Visit the upgrade page for full details.
I am a volume licensing customer. How do I get updates for my Creative Suite components?
Adobe recommends following your company's in-house guidance for managing updates. Contact the IT person who manages your Adobe licenses for information about corporate policies on updating software.
Will Adobe continue to support the version of Creative Suite that I am currently running on PowerPC?
Adobe does not plan to make any changes to the existing complimentary and paid support programs that are enjoyed by our customers. For details on these programs, visit the support page.
I use a number of plug-ins with my current version of Creative Suite. What support will be offered for these products running on a PowerPC based system?
For third-party products, contact the manufacturer for guidance on its ongoing support for the PowerPC platform.
Will Adobe continue to release patches for PowerPC based systems running Creative Suite?
No, Adobe will no longer develop for this platform other than for critical issues that may arise.
Why did Adobe make this decision?
Creative Suite customers benefit from working on the latest hardware and operating systems. The majority of PowerPC platform users have transitioned to more current configurations, prompting Adobe to suspend support for the PowerPC platform.
