Salesforce.com Patents

Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.

Salesforce.com Patents by Type
  • Publication number: 20230067314
    Abstract: Disclosed herein are system, method, and computer program product embodiments for providing a security model to customizable live applications in a cloud collaboration platform. The security approach may dedicate a frame to each live application, serving the frame from a different domain than a document in which the live application is embedded. This approach ensures that more stringent security requirements may be required of the live application and allows the data presented to the live application to be narrowly tailored. The security model may further leverage sandbox attributes and content-security policies to restrict the behavior of sandboxed and non-sandboxed live applications in accordance with best security practices.
    Type: Application
    Filed: July 5, 2022
    Publication date: March 2, 2023
    Applicant: Salesforce.com,Inc.
    Inventors: Julie TUNG, Rajeev Nayak, Kevin Gibbs, Bret Taylor, Yang Su, Nate Botwick, Pedram Razavi, Scott Goodfriend, Nikrad Mahdi, Andy Chung, Drew Hamlin, Patrick Linehan, Sophia Westwood, Lindsey Simon, Shrey Banga, Diana Berlin
  • Publication number: 20230068090
    Abstract: An HTML file transmitted to a client device is configured to call JavaScript code, where the JavaScript code is configured to call a requestAnimationFrame browser application programming interface (API) with an argument identifying a callback function. The callback function is configurable to cause the web browser to: 1) reset a first Cascading Style Sheets (CSS) animation of a first DOM element, the first CSS animation being configured to cause the first DOM element to transition from a hidden state to a visible state during a first time duration specified by a first animation-duration property of the first element using a specific set of CSS properties; and 2) call the requestAnimationFrame browser API with the argument identifying the callback function. Thus, the first DOM element remains hidden as long as the browser performs frame refreshes at an optimal rate. However, when the browser's main thread is busy, the first DOM element transitions to a visible state.
    Type: Application
    Filed: September 1, 2021
    Publication date: March 2, 2023
    Applicant: Salesforce.com, Inc.
    Inventor: Sembian MANI
  • Publication number: 20230064851
    Abstract: A method for aggregating and generating contact engagement data for contacts in a customer relationship management (CRM) system includes receiving a plurality of communications via a plurality of communication channels, extracting message objects from each communication, the message objects including a sender address, a recipient address, a message body, and a corresponding communication channel for each communication. A contact based on at least one of the message objects for each communication is identified. A subset of the message objects corresponding to communications associated with the contact among the plurality of communications is aggregated to obtain aggregated message data.
    Type: Application
    Filed: August 24, 2021
    Publication date: March 2, 2023
    Applicant: salesforce.com, inc.
    Inventors: Gang SHU, Natasha Wu, Jong Lee
  • Publication number: 20230063160
    Abstract: A system and method for automated application programming interface (API) importation that includes receiving a selection of at least one API provider service of a set of API provider services with API integration support for a platform, retrieving a listing of APIs provided by the selected at least one API provider service, receiving a selection of at least one API from the listing of APIs, and enabling the selected at least one API for a user of the platform, in response to the selection of the at least one API.
    Type: Application
    Filed: August 30, 2021
    Publication date: March 2, 2023
    Applicant: salesforce.com, inc.
    Inventors: Kirkland Spector, Philip Issler, JR., Barkha Keni, Paul Anthony Mason, Alexander Victor Edelstein, Brian Jaffery Tajuddin
  • Publication number: 20230065188
    Abstract: A method of an automatic support service that includes receiving a request for additional assistance for an error from a user interface, retrieving error information from a logging system for the error, generating an error information collection interface, in response to the request, populating the error information collection interface with the error information from the logging system, sending the error information collection interface to be displayed to the user by the user interface, and receiving additional error information from the user via the error information collection interface.
    Type: Application
    Filed: September 2, 2021
    Publication date: March 2, 2023
    Applicant: salesforce.com, inc.
    Inventors: Federico Ariel Piagentini, Santiago Vacas, Tomás Christian Fox, Ashley Carrington Simons
  • Patent number: 11593220
    Abstract: Examples include a ticketing system for managing performance of computer services. The ticketing system includes a ticket database to store a plurality of tickets, each ticket defining a job to be performed on a computing system, and a master to create a ticket, store the ticket in the ticket database, and update the ticket. The ticketing system includes a scheduler to determine whether to create the ticket based at least in part on a set of conditions, and to request the master to create the ticket when the ticket is to be created, and a worker to get the ticket from the master, perform the job defined by the ticket, and request the master to update the ticket with a status of the ticket. The ticketing system includes a supervisor to request the master to find a stale ticket, and, if found, to request the worker to abort performance of the job defined by the stale ticket.
    Type: Grant
    Filed: December 10, 2019
    Date of Patent: February 28, 2023
    Assignee: salesforce.com, inc.
    Inventors: Jeffrey Zoch, Ted Liu, Karthik Mohan Subramanian, Youngjin Yu, Bo Xia, Yeshwant Sai Madanagopal
  • Patent number: 11595309
    Abstract: Methods, systems and computer program products for tracking, encoding and decoding the code-location of runtime events. The system modifies a request packet to access a resource initiated by a source address to indicate the request packet was sent by an intermediary address. The system injects an identifier pre-allocated for the source address into the request packet. The system updates the modified request packet by replacing the intermediary address with a substitute address that corresponds with the source address' pre-allocated identifier. The system sends the updated request packet to the resource, the updated request packet indicating a response to the updated request packet is to be sent back to the substitute address.
    Type: Grant
    Filed: November 30, 2020
    Date of Patent: February 28, 2023
    Assignee: Salesforce, Inc.
    Inventors: Rahul Nathan, Abhiram Gajjala, Arthur Jones, Soumya Roy, Kevin Wang, Pallavi Rajan Udmalpet, Shuai Wang
  • Patent number: 11593975
    Abstract: A server of a generative adversarial network (GAN) for color selection; generates a training set of color palettes. A color palette generator of the server generates a first set of color palettes based on the training set of color palettes. The first set of color palettes may be compared with a reference set of color palettes to predict a curated set of color palettes. Colors from the curated set of color palettes may be removed that are within a predetermined distance from one another in a color space. The GAN may be validated by performing cluster analysis to determine outlier latent dimensions to be changed for the color selection by the GAN. Proposed color palettes may be generated based on the GAN to be displayed on a display device.
    Type: Grant
    Filed: May 24, 2022
    Date of Patent: February 28, 2023
    Assignee: Salesforce, Inc.
    Inventors: Michael Sollami, Amir Hossein Raffiee, Owen Winne Schoppe
  • Patent number: 11592962
    Abstract: Disclosed herein are system, method, and computer program product embodiments for generating and managing an online tool GUI with tiles. An embodiment operates by causing the online tool GUI to be displayed responsive to a request to access the online tool GUI from a user. The online tool GUI includes: a first main tile including a use-case for a first online tool; a first use-case navigation button configured to generate, when selected, a request for the first main tile to be displayed within the online tool GUI; and a second use-case navigation button configured to generate, when selected, a request for a second main tile to be displayed within the online tool GUI. In response to a selection of the second use-case navigation button, the online tool GUI replaces the first main tile with the second main tile including a use-case for a second online tool.
    Type: Grant
    Filed: January 29, 2021
    Date of Patent: February 28, 2023
    Assignee: Salesforce, Inc.
    Inventors: Denise Nicole Francis, Paul Joseph Nix
  • Patent number: 11595327
    Abstract: Embodiments of the present disclosure relate to a group-based communication server for associating an identifier with one or more message communications within a group-based communication system. In some embodiments, the group-based communication server comprises at least one processor and at least one memory including computer program code.
    Type: Grant
    Filed: October 12, 2017
    Date of Patent: February 28, 2023
    Assignee: Salesforce, inc.
    Inventors: Sean Rose, Andreas Haugstrup Pedersen, Daniel Stewart Butterfield, Callum Henderson-Begg, Christopher David Montrois, Lauren Bosak Wagner, Milo Watanabe
  • Patent number: 11593341
    Abstract: Described herein is a system and method for performing an updating of child records associated with a parent record within the specified time period, wherein the parent record has a value including a sum of values present in the associated child records, wherein a row lock on the child records is obtained, and the update is performed, and wherein such an update does not require a row lock on the associated parent record, wherein the parent record is periodically updated within the specified time period.
    Type: Grant
    Filed: January 31, 2020
    Date of Patent: February 28, 2023
    Assignee: Salesforce, Inc.
    Inventors: Carolyn Leigh Grabill, Bruno Lucas Montaner Etcheverry, Alan Cardel Molina, Christopher Albert Peterson
  • Publication number: 20230055527
    Abstract: Database systems and methods are provided for identifying a change associated with an update to executable code resulting in test failure. One method involves calculating risk scores for different changes associated with the update based on change characteristics associated with the respective changes, identifying a change from among the different changes associated with the update based on the risk scores associated with the respective changes, generating a modified update to the executable code that includes the identified change and excludes remaining changes of the update from the modified update, and initiate execution of one or more tests with respect to a compiled version of the modified update to the executable code. When execution of the one or more tests against the modified update results in a test failure, the change is identified as a potential root cause of the test failure associated with the update.
    Type: Application
    Filed: August 23, 2021
    Publication date: February 23, 2023
    Applicant: salesforce.com, inc.
    Inventors: Hemali Majithia, Seth Tager, Chinmoy Samant, Stacy Gordon, Peng Zhao, Kailin Huang, Shaun Phillips, Lauren Valdivia, Fabrice Medio
  • Publication number: 20230056392
    Abstract: Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.
    Type: Application
    Filed: August 23, 2022
    Publication date: February 23, 2023
    Applicant: salesforce.com, inc.
    Inventors: Molly Mahar, Nicholas Beng Tek Geh
  • Publication number: 20230053692
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for tracking inbound email messages in association with database records. A first electronic mail message received via a network from a first client device is processed, where the first electronic mail message has a header including a message identifier. The message identifier is obtained from the header and parsed such that an encrypted portion and one or more unencrypted portions are obtained, where a first unencrypted portion of the unencrypted portions includes an entity identifier associated with a first database record of a database. A secret key associated with the first electronic mail message is obtained and the first electronic mail message is authenticated using the secret key, the encrypted portion of the message identifier, and at least one unencrypted portion of the unencrypted portions of the message identifier.
    Type: Application
    Filed: August 20, 2021
    Publication date: February 23, 2023
    Applicant: Salesforce.com, Inc.
    Inventors: Minhui YAN, Abhijit Bare
  • Publication number: 20230060046
    Abstract: Systems, methods, and computer-readable media for temporary reservation schemes, are provided. In embodiments, temporary reservations are inserted into non-relational datastore, and update records indicating changes to the non-relational datastore are streamed to processing nodes. The processing nodes store the update records in local expiration windows. The expiration windows are periodically polled for expired temporary reservations, which are then removed from the non-relational datastore. Other embodiments may be described and/or claimed.
    Type: Application
    Filed: October 27, 2022
    Publication date: February 23, 2023
    Applicant: Salesforce, Inc.
    Inventors: Benjamin Busjaeger, Michael Sgroi, Jeremy Horwitz
  • Patent number: 11586643
    Abstract: A method and system for capturing dynamic data from data fields of a product has been developed. The method includes first collecting a product data set with multiple data fields. Static data fields of the product data set are identified that contain pre-defined standardized data for multiple other data sets. Next, dynamic data fields of the data set are identified. A dynamic data field is created by a user and contains additional data that is unique and applicable only to the product data set. The static data fields and the dynamic data fields are stored separately in a database repository for later recovery.
    Type: Grant
    Filed: August 11, 2020
    Date of Patent: February 21, 2023
    Assignee: salesforce.com, inc.
    Inventor: Semage Nilan Fernando
  • Patent number: 11586696
    Abstract: A method for enhanced web browsing includes receiving, by an executable application associated with a web browser on a computer system, a user selection of a reference to a business entity included within contents of a web page being displayed by the web browser during a user browsing session. The executable application causes the web browser to display an object in response to the user selection of the reference to the business entity. The object includes information associated with the business entity retrieved from a third-party information source. The executable application transmits instructions to store the information associated with the business entity retrieved from the third-party information source in an on-demand database based on a user input.
    Type: Grant
    Filed: June 19, 2017
    Date of Patent: February 21, 2023
    Assignee: Salesforce, Inc.
    Inventor: Latesh Semlani
  • Patent number: 11586628
    Abstract: A method for configuring the operation of the software of a data as a service (DAAS) system during run time is described. The configuring includes at least one of configuring ingestion of a vendor dataset to produce an ingested dataset and which analysis operations to perform on the vendor dataset to produce an analyzed dataset, and the configuring also includes at least one of how to search the vendor dataset based on a search query from a customer to allow the customer to locate a new record from the vendor dataset and how to match records in the vendor dataset with a match query from the customer to provide an updated record to the customer.
    Type: Grant
    Filed: November 16, 2020
    Date of Patent: February 21, 2023
    Assignee: salesforce.com, inc.
    Inventors: Kaushal Bansal, Venkata Muralidhar Tejomurtula, Azeem Feroz, Dmytro Kashyn, Dmytro Kudriavtsev, Shouzhong Shi, Ajitesh Jain
  • Patent number: 11588800
    Abstract: A system authenticates users using voice-based conversations. The system allows the authentication process to be customized using an authentication plan. For example, the system may be a multi-tenant system that allows customization of the authentication process for each tenant. The authentication plan is represented as an expression of phrase types, each phrase type associated with a phrase verification method. The system authenticates a user by executing the expression of an authentication plan for that user in response to a request from the user. The system performs a conversation with the user according to the authentication plan. The system determines whether to allow or deny the user request based on the result of evaluation of the expression of the authentication plan.
    Type: Grant
    Filed: November 15, 2019
    Date of Patent: February 21, 2023
    Assignee: Salesforce, Inc.
    Inventors: Tian Xie, Caiming Xiong
  • Patent number: 11586945
    Abstract: Methods and systems are provided for modifying an application provided by a cloud-based computing system. The application is used by end users of an organization that is part of the cloud-based computing system. A clickstream monitoring module monitors a clickstream generated by each end user as that end user interacts with the application to generate a set of clickstream data for that particular end user. Each set of clickstream data indicates a path of interaction with features of the application by a particular end user. The sets of clickstream data can then be processed at an analytics engine to extract usage patterns that indicate how end users interact with different features of the application during usage of the application. The extracted usage patterns indicate which features the end users interact with and in what order.
    Type: Grant
    Filed: August 28, 2019
    Date of Patent: February 21, 2023
    Assignee: salesforce.com, inc.
    Inventor: Axella Novotny
  • Patent number: 11586584
    Abstract: Computing systems, apparatuses, computer-implemented methods, and computer program products are disclosed for creating a shared communication channel in a group-based communication platform having a plurality of database shards. An example computer-implemented method includes generating a shared communication channel shard that is assigned a shared communication channel identification, a first set of shared communication channel attributes associated with a first group identification, and a second set of shared communication channel attributes associated with a second group identification. The method further includes generating first and second externally shared group-based shared communication channel interfaces based on the first and second sets of shared communication channel attributes, respectively.
    Type: Grant
    Filed: June 12, 2019
    Date of Patent: February 21, 2023
    Assignee: Salesforce, Inc.
    Inventors: Elizabeth Johnston, Andrew King, Myles Grant
  • Patent number: 11588840
    Abstract: Communication security is an ongoing problem. Over time, various protocols have been used and then replaced due to insufficient protection. For example, some client/server web communication used to rely on Secure Socket Layers (SSL) to protect communication, but was replaced with a more secure Transport Layer Security (TLS) protocol. TLS itself has undergone several revisions, and TLS 1.0 is now considered not secure. TLS and other protocols provide backwards compatibility, so while a higher security level is desired, communication may fallback to an undesirable level, e.g., TLS 1.0, if required by either communication endpoint. An intermediary to communication with an organization may capture data to facilitate analyzing it to determine what caused a fallback, and to decide if and how to remediate it. Remediation may vary depending on, for example, whether the cause was from within the organization, or external, such as from a client.
    Type: Grant
    Filed: January 31, 2020
    Date of Patent: February 21, 2023
    Assignee: SALESFORCE, INC.
    Inventor: Ramesh Ramani
  • Patent number: 11586593
    Abstract: Techniques and structures to synchronize hierarchical data, comprising. A conflict between data stored at a computing device and data stored at a service provider database is detected. A synchronization operation is performed to synchronize a plurality of objects within the hierarchical entity data stored at the computing device with hierarchical entity data stored at the service provider database.
    Type: Grant
    Filed: June 22, 2017
    Date of Patent: February 21, 2023
    Assignee: salesforce.com, inc.
    Inventor: Wolfgang Mathurin
  • Patent number: 11588803
    Abstract: Systems, methods, and apparatuses for implementing super community and community sidechains with consent management for distributed ledger technologies in a cloud based computing environment are described herein.
    Type: Grant
    Filed: January 25, 2021
    Date of Patent: February 21, 2023
    Assignee: salesforce.com, inc.
    Inventors: Prithvi Krishnan Padmanabhan, Sriram Gopalan, Venkata Sarath Maddali, Darpan Dhamija, Jyoti Raj
  • Publication number: 20230049160
    Abstract: An allocator tool represents work items in project. Work items may have an associated ID, status, cross-reference to child tasks to be complete before a work item may be complete, a child status of what resource the child is assigned, a sequence ID to indicate in which order a resource is going to work on a work items, and an expectation of how long it will take to do each work item. A calendar aspect of the allocator tool may track when work items are to be performed. Calendar entries may employ formulas/logic/AI to determine whether or not on that date for that work item a resource will be working on a task. Calendar gaps (idle time) may be identified and work items rearranged or reassigned to minimize gaps. Artificial Intelligence may perform calendar gap identification and remediation.
    Type: Application
    Filed: July 28, 2022
    Publication date: February 16, 2023
    Applicant: Salesforce, Inc.
    Inventor: Michael McCormick
  • Publication number: 20230051662
    Abstract: A method implements a dashboard runtime that comprises a custom visualization component to render a visual representation of a data items of one or more queried datasets in a GUI; at least one query associated with at least the custom component; and an API to provide communication between the custom component and the at least one query. The API detects a user interaction with of a portion of the custom component via a first message that informs the dashboard runtime of the detected user interaction; passes a second message to the at least one query instructing the at least one query to rerun to receive an updated query dataset; and passes the updated dataset via a third message to the custom component and to any other components associated with the at least one query, such that the custom component and the other components automatically render updated visual representations of the updated dataset.
    Type: Application
    Filed: August 11, 2021
    Publication date: February 16, 2023
    Applicant: salesforce.com, inc.
    Inventors: Skip SAULS, Medha SRIVASTAVA, Edward MENGEL, Sameer SETHI, James DIEFENDERFER
  • Publication number: 20230048363
    Abstract: A self-managing database system includes a metrics collector to collect metrics data from one or more databases of a computing system and an anomaly detector to analyze the metrics data and detect one or more anomalies. The system includes a causal inference engine to mark one or more nodes in a knowledge representation corresponding to the metrics data for the one or more anomalies and to determine a root cause with a highest probability of causing the one or more anomalies using the knowledge representation. The system includes a self-healing engine, to take at least one remedial action for the one or more databases in response to determination of the root cause.
    Type: Application
    Filed: August 8, 2022
    Publication date: February 16, 2023
    Applicant: Salesforce.com, Inc.
    Inventors: Sudheendran KOYYALUMMAL, Asharam Yadav, Sai Prasad MYSARY, Mahesh Kumar Bolagum, Esha Sharma
  • Patent number: 11579929
    Abstract: Disclosed herein are system, method, and computer program product embodiments for configuring a dynamic reassignment of an application flow across different computation layers based on various conditions. An embodiment operates by assigning a first rule of an application flow to a first computation layer of a plurality of computation layers. The embodiment assigns a second rule of the application flow to a second computation layer of the plurality of computation layers. The embodiment assigns a transition rule of the application flow to the first computation layer. The transition rule includes an action that causes the first rule of the application flow to be executed in the second computation layer of the plurality of computation layers based on a condition. The embodiment then transmits the application flow to the plurality of computation layers thereby causing the application flow to be configured for execution.
    Type: Grant
    Filed: February 27, 2020
    Date of Patent: February 14, 2023
    Assignee: Salesforce. Inc.
    Inventor: Charles Hart Isaacs
  • Patent number: 11580445
    Abstract: Systems and methods are provided for efficient off-policy credit assignment (ECA) in reinforcement learning. ECA allows principled credit assignment for off-policy samples, and therefore improves sample efficiency and asymptotic performance. One aspect of ECA is to formulate the optimization of expected return as approximate inference, where policy is approximating a learned prior distribution, which leads to a principled way of utilizing off-policy samples. Other features are also provided.
    Type: Grant
    Filed: October 15, 2019
    Date of Patent: February 14, 2023
    Assignee: salesforce.com, inc.
    Inventors: Hao Liu, Richard Socher, Caiming Xiong
  • Patent number: 11580359
    Abstract: The technology disclosed provides a so-called “pointer sentinel mixture architecture” for neural network sequence models that has the ability to either reproduce a token from a recent context or produce a token from a predefined vocabulary. In one implementation, a pointer sentinel-LSTM architecture achieves state of the art language modeling performance of 70.9 perplexity on the Penn Treebank dataset, while using far fewer parameters than a standard softmax LSTM.
    Type: Grant
    Filed: October 25, 2019
    Date of Patent: February 14, 2023
    Assignee: salesforce.com, inc.
    Inventors: Stephen Joseph Merity, Caiming Xiong, James Bradbury, Richard Socher
  • Patent number: 11582252
    Abstract: System and methods are described for efficient monitoring of network traffic in a public cloud computing environment. In one implementation, a method comprises: generating flow log records of network traffic in the public cloud computing environment; identifying a data packet that presents a potential security risk; identifying a captured data packet (PCAP) record corresponding to the identified data packet; and transmitting the PCAP record to a computing device for network traffic analysis.
    Type: Grant
    Filed: September 11, 2020
    Date of Patent: February 14, 2023
    Assignee: salesforce.com, inc.
    Inventors: Ajith Jayamohan, Wenbiao Xing
  • Patent number: 11582271
    Abstract: Techniques for committing back end computing resources to an online stream of requests for data from client devices are described herein. A polling schedule server (e.g., a reservation management system), may receive polling reservation requests from a plurality of client devices, may evaluate each client device's need for “fresh” data based on a number of input signals, and may assign the client device a polling slot (e.g., a reservation for a future polling time). The polling scheduler server may subsequently receive a polling request from a client device and, upon validating a token received from the client device as well as a difference between an assigned polling time and the polling request timestamp, may grant the polling request by transmitting a request to one or more communication system servers, receiving data from the communication system servers, and providing the data to the client device.
    Type: Grant
    Filed: October 21, 2021
    Date of Patent: February 14, 2023
    Assignee: Salesforce, Inc.
    Inventors: Keith Adams, Ryan Huber, Mark Christian, James Scheinblum
  • Patent number: 11582091
    Abstract: Network devices are provisioned using a single vendor-neutral data model with a non-relational database. Provisioning requirements are collected upon detecting a new network device that needs to be configured and/or installed. Based on the provisioning requirements, a configuration object is retrieved using a data model in the non-relational database. The configuration object is transformed to a concrete configuration file for the network device. After applying the configuration file to the network device, a separate process validates the configuration of the network device by comparing the observed network configuration with the initial target configuration data included in the configuration object.
    Type: Grant
    Filed: October 13, 2020
    Date of Patent: February 14, 2023
    Assignee: Salesforce, Inc.
    Inventors: Chi Wang, Edet Nkposong, Sergey Pastukhov, Roman Sharygin, Mehmet Bilgi
  • Patent number: 11580977
    Abstract: A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.
    Type: Grant
    Filed: September 29, 2020
    Date of Patent: February 14, 2023
    Assignee: Salesforce, Inc.
    Inventors: Xinyi Yang, Tian Xie, Caiming Xiong, Wenhao Liu, Huan Wang, Kazuma Hashimoto, Yingbo Zhou, Xugang Ye, Jin Qu, Feihong Wu
  • Patent number: 11582500
    Abstract: Updating object subscriptions based on trigger events is described. An indication of a trigger event, associated with an object, can be received from a client of a user. The object can be associated with current object data that is stored in a storage area of a subscription management system. The storage area can maintain the current object data for at least the object and a subscription list for client(s), wherein the subscription list for each of the client(s) comprises object identifiers corresponding to subscribed objects for each of the client(s). Based at least partly on receiving the indication of the trigger event and determining that the trigger event is associated with a modification to a subscription, the subscription list can be updated to generate an updated subscription list for the client and current object data for the subscribed objects identified within the updated subscription list can be provided thereto.
    Type: Grant
    Filed: March 24, 2021
    Date of Patent: February 14, 2023
    Assignee: Salesforce, Inc.
    Inventors: Raissa Largman, Jason Klym, Danil Glinenko, Neil Walker, Mark Christian, Serguei Mourachov
  • Patent number: 11580975
    Abstract: Embodiments described herein provide a dynamic topic tracking mechanism that tracks how the conversation topics change from one utterance to another and use the tracking information to rank candidate responses. A pre-trained language model may be used for response selection in the multi-party conversations, which consists of two steps: (1) a topic-based pre-training to embed topic information into the language model with self-supervised learning, and (2) a multi-task learning on the pretrained model by jointly training response selection and dynamic topic prediction and disentanglement tasks.
    Type: Grant
    Filed: September 8, 2020
    Date of Patent: February 14, 2023
    Assignee: salesforce.com, inc.
    Inventors: Weishi Wang, Shafiq Rayhan Joty, Chu Hong Hoi
  • Patent number: 11579940
    Abstract: A publish and subscribe architecture can be utilized to manage records, which can be used to accomplish the various functional goals. At least one template having definitions for managing production and consumption of data within an unconfigured group of computing resources is maintained. Records organized by topic collected from multiple disparate previously configured producers are utilized to initiate configuration of the unconfigured group of computing resources. Records within a topic are organized by a corresponding topic sequence. A first portion of the computing resources are configured as consumers based on the at least one template. The consumers to consume records at a pace independent of record production. A second portion of the computing resources are configured as producers based on the at least one template. The producers to produce records at a pace independent of record consumption.
    Type: Grant
    Filed: December 26, 2019
    Date of Patent: February 14, 2023
    Assignee: salesforce.com, inc.
    Inventors: Seamus Carroll, Morgan Galpin, Adam Matthew Elliott, Chris Mueller, Graham Campbell
  • Patent number: 11582178
    Abstract: Techniques are described for expediting a generation of a means of communication between two people associated with different organizations. A first person associated with a communication platform may submit a request to the communication platform to generate an invitation to communicate via the communication platform. The first person may provide the invitation to a second person directly or via the communication platform. Responsive to receiving an indication that the second person has accepted the invitation, the communication platform may generate the means of communication between the first person and the second person. The communication platform may update respective user interfaces to include the means of communication. The communication platform may process messages and/or data between the first person and the second person that is input on the respective user interface and sent via the means of communication.
    Type: Grant
    Filed: January 10, 2022
    Date of Patent: February 14, 2023
    Assignee: Salesforce, Inc.
    Inventors: Shanan Delp, Christopher Sullivan, Jaron Moore, Kevin Marshall
  • Patent number: 11580179
    Abstract: A method and system for recommending articles including: receiving a customer request from the customer during the session; generating case data for a case, by an article recommender app; configuring a training set based on the subject and description data of the customer request; identifying, by an artificial intelligence (AI) app, a first pool of articles from a knowledge database; identifying by at least one query, a second pool of articles from a case article database to into a merged pool of articles; assigning, by the AI app, an implicit label to one of the first pool and the second pool of the articles; applying a model derived by the AI app based on customer behavior and a set of features related to the case to classify each article of the merged pool of articles based at least in part on the predicted relevance of the article.
    Type: Grant
    Filed: September 24, 2018
    Date of Patent: February 14, 2023
    Assignee: salesforce.com, inc.
    Inventors: Pingping Xiu, Sitaram Asur, Anjan Goswami, Ziwei Chen, Na Cheng, Suhas Satish, Jacob Nathaniel Huffman, Peter Francis White, WeiPing Peng, Aditya Sakhuja, Jayesh Govindarajan, Edgar Gerardo Velasco
  • Publication number: 20230038714
    Abstract: A request may be received to access a digital asset uniquely identified by an identifier within an on-demand database system configured to provide computing services to a plurality of entities via the internet. Ownership of the digital asset may be determined based on ownership of a designated smart contract recorded in a public trust ledger. A plurality of related smart contracts recorded in the public trust ledger may be identified. Each of the related smart contracts may be linked with the designated smart contract. Two or more of the smart contracts may each include a respective one or more non-fungible tokens related to the digital asset. A respective state for two or more of a plurality of modifiable values may be determined. Each of the modifiable values may be being stored within a respective one of the plurality of related smart contracts within the public trust ledger.
    Type: Application
    Filed: August 25, 2021
    Publication date: February 9, 2023
    Applicant: Salesforce.com, Inc.
    Inventors: Prithvi Krishnan Padmanabhan, Adam Caplan, Maxwell Comparetto
  • Publication number: 20230039283
    Abstract: Disclosed herein are system, method, and computer program product embodiments for determining a user-preferred feature type. An embodiment operates by maintaining user-presented features associated with user-presented records, wherein the user-presented features comprise one or more user-presented feature types. After receiving a user-desired feature of the user-presented features, a user-preferred feature type of the user-presented feature types is determined based on the user-presented features and the user-desired feature. Thereafter, a new record and associated feature are to be presented with the new feature being of the user-preferred type.
    Type: Application
    Filed: October 24, 2022
    Publication date: February 9, 2023
    Applicant: Salesforce.com, inc.
    Inventors: Brian J. Lonsdorf, Jessica Lundin, Owen Winne Schoppe, Sönke Rohde, Alan Ross, David James Woodward
  • Publication number: 20230045056
    Abstract: A request may be received to transfer from a first entity to a second entity a right related to a digital asset stored in an on-demand database system. The on-demand database system may provide computing services to a plurality of entities via the internet. A token associated with the digital asset may be identified. The token may being included in a smart contract recorded within a distributed trust ledger and may be owned by a first distributed trust ledger account. The smart contract may be executed within the distributed trust ledger to record a transfer of the token from the first distributed trust ledger account to a second distributed trust ledger account. The on-demand database system may be updated to include one or more database entries reflecting the recorded transfer.
    Type: Application
    Filed: August 24, 2021
    Publication date: February 9, 2023
    Applicant: Salesforce.com, Inc.
    Inventor: Prithvi Krishnan PADMANABHAN
  • Publication number: 20230038497
    Abstract: A request may be received to access a digital asset uniquely identified by an identifier within an on-demand database system configured to provide computing services to a plurality of entities via the internet. Ownership of the digital asset may be determined based on ownership of a designated smart contract recorded in a public trust ledger. A plurality of related smart contracts recorded in the public trust ledger may be identified. Each of the related smart contracts may be linked with the designated smart contract. Two or more of the smart contracts may each include a respective one or more non-fungible tokens related to the digital asset. A respective state for two or more of a plurality of modifiable values may be determined. Each of the modifiable values may be being stored within a respective one of the plurality of related smart contracts within the public trust ledger.
    Type: Application
    Filed: August 25, 2021
    Publication date: February 9, 2023
    Applicant: Salesforce.com, Inc.
    Inventor: Prithvi Krishnan PADMANABHAN
  • Publication number: 20230043731
    Abstract: Techniques and mechanisms described herein relate to a database system. A digital asset referenced in one or more database tables within an on-demand database system accessible to a plurality of entities may be identified. The digital asset may be owned by a first one of the plurality of entities. A smart contract that includes a token identifying the digital asset may be generated. The smart contract may be recorded within a distributed trust ledger. The token may be owned by a first account within the distributed trust ledger. The on-demand database system may include a correspondence linking the first entity with the first account. The on-demand database system may be updated to include a reference linking the digital asset with the token.
    Type: Application
    Filed: August 24, 2021
    Publication date: February 9, 2023
    Applicant: Salesforce.com, Inc.
    Inventor: Prithvi Krishnan PADMANABHAN
  • Patent number: 11574569
    Abstract: Described herein are systems, apparatus, methods and computer program products configured to detect bends within a flexible display and utilize the flexible display to provide a plurality of viewports. A geometry identifier may be electrically coupled to the flexible display and allow for determination of bends of the flexible display and for segregating the display into a plurality of viewport based on the bends.
    Type: Grant
    Filed: January 20, 2021
    Date of Patent: February 7, 2023
    Assignee: salesforce.com, inc.
    Inventors: Sushmita Ranjan, Vimal Sharma
  • Patent number: 11575772
    Abstract: A group-based communication platform is configured to initialize processing actions executable via validated external resources. Moreover, the group-based communication platform may recommend specific processing actions to a user based at least in part on the user's activity in interacting with the group-based communication platform (e.g., via a client device), wherein such activity may be represented as environmental contextual data. Moreover, once the user selects a particular processing action for execution, the group-based communication retrieves at least a portion of the generated environmental contextual data to be passed to the validated external resource for use in executing the selected processing action.
    Type: Grant
    Filed: May 18, 2021
    Date of Patent: February 7, 2023
    Assignee: Salesforce, Inc.
    Inventors: Diogenes Brito, Salman Suhail, Bruce Sullivan, Patricia Ang, Hye Jung Choi, Prajna Shetty, Andrew Fong, Michael Deng, Stephen Sowole, Tolga Akin, Pranay Agarwal
  • Patent number: 11574078
    Abstract: Methods, systems, and devices for data processing are described. According to the techniques described herein, an application server may be used for real-time provisioning for features for a user. The application server may validate requests from the user for feature activation or deactivation and after validation, may communicate with a provisioning server, which may be non-local to the user or the application server, to indicate validation and activation or deactivation of a feature for the user.
    Type: Grant
    Filed: February 24, 2021
    Date of Patent: February 7, 2023
    Assignee: Salesforce, Inc.
    Inventors: Jimmy Hua, Gang Shu, Chong Pang, Nidhi Baheti, Liuxizi Xu, Barkkarn Aravinda Arasakutti Vetrivelu, Jaisudha Gunasekaran, Sai Prashanth Lakshminaraayana, Ravi L Honakere, Bijoy Sarkar, Frédéric Voituret
  • Patent number: D978161
    Type: Grant
    Filed: January 29, 2021
    Date of Patent: February 14, 2023
    Assignee: Salesforce, Inc.
    Inventors: Denise Nicole Francis, Paul Joseph Nix
  • Patent number: D978162
    Type: Grant
    Filed: January 29, 2021
    Date of Patent: February 14, 2023
    Assignee: Salesforce, Inc.
    Inventors: Denise Nicole Francis, Paul Joseph Nix
  • Patent number: D978901
    Type: Grant
    Filed: June 8, 2022
    Date of Patent: February 21, 2023
    Assignee: Salesforce, Inc.
    Inventors: Adam McCormick Doti, Cameron Reynolds-Flatt