Welcome to Loan Guaranty Service (LGY) Training
We welcome our industry partners and external stakeholders to learn about home loans training, request training, and view available training resources related to VA Home Loans.
Request Training
Submit Training Requests through ServiceNow Go to Section
Available Training
Check out available stakeholder training Go to Section
About Training The Training Team plays a vital role in our achievements by partnering with stakeholders to drive coordinated learning that is strategic, measurable, and effective in advancing our mission, goals, and objectives.
Offer staff and stakeholders pertinent and practical training programs that enhance performance and efficiency in delivering exceptional service to Veterans and customers.
Create standardized training materials and templates to establish a consistent voice, tone, and style.
Identify, evaluate, and confirm training needs effectively.
Provide support or take the lead in developing new training resources.
Establish content management capabilities for training materials, including oversight of storage and review schedules for life cycle maintenance.
Conduct meaningful and impartial assessments of training effectiveness to enhance training efforts and collect valuable data to drive program decision-making.
Request Training
Requests for training may be submitted directly to Loan Guaranty (LGY) Service through the ServiceNow Portal . Access the portal from the link, identify your role, then select “Training Request” as the type of support needed. Each submission is assigned a case number for tracking purposes and addressed promptly.
How to Submit a Training Request in ServiceNow VIDEO Your training requests are important and help to identify training needs and priorities. We appreciate your insights and your support as we commit to fulfilling the training needs of our mortgage industry partners.
Request Training
Available Training
Training is a structured, organized, and synchronized process, which can take the form of a program, course, curriculum, or regular instructional regimen, designed to bridge a knowledge or skill deficiency. As developed training is approved for external stakeholders, it will be posted under the corresponding section below. Links will open within a new tab and some may require a login.
Construction and Valuation
Construction and Valuation training topics may include property eligibility, appraisals, minimum property requirements, Tidewater, reconsiderations of value, Notices of Value, condominium approval, leaseholds, partial releases, and any other subjects related to property valuations.
Staff Appraisal Reviewer (SAR) Training via Live Assessments (vbatraining.org)
Loan Administration
Loan Administration training topics may include delinquent loan servicing, loss mitigation, VA Servicing Purchase (VASP), foreclosure and property acquisition, claims, appeals, post audits, and any other subjects related to general loan servicing.
Understanding Loss Mitigation Options: A Resource for Veterans with VA-Guaranteed Home Loans
The VA Loan Guaranty Service (LGY) Training Team is excited to announce a new informational video covering loss mitigation options for borrowers. This video guides Veterans on what steps to take should they fall behind on their VA home loan, explains the loss mitigation options available through their mortgage servicer and provides important program and VA contact information.
VIDEO
Veterans Affairs Servicing Purchase (VASP) Program Training Series
Native American Direct Loans
The NADL program offers VA-direct loans to help Native American Veterans buy, build, or improve a home on Federal trust land. Training topics may include Memorandums of Understanding (MOU), Veteran eligibility, program guidelines, and any other subjects related to the program.
NADL MOU Process
VIDEO
Specially Adapted Housing
VA provides housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change their home to meet their needs and live more independently. Training topics may include eligibility, the grant process, minimum property requirements, builder requirements, compliance inspector requirements, and any other subjects related to housing adaptations.
Specially Adapted Housing (SAH) Builder Training Portal - VA Home Loans
