Refund FAQs
Frequently Asked Questions
1. What is the Refund Policy?
At Coolmuster, we highly value every customer and prioritize their satisfaction above all else. To ensure this, we continuously strive to enhance our software and services, delivering a seamless and enjoyable experience for all. You can check the Refund Policy of Coolmuster in details here.
2. Can I cancel my order after placing it?
Orders cannot be canceled once payment processing is complete. Since our system automatically activates licenses immediately after purchase, we strongly recommend trying our free trial versions first (available for all products). This lets you test features and confirm the software meets your needs before buying.
Need a refund? If you qualify under our Refund Policy, contact support at: [email protected].
We offer a worry-free guarantee:
(1) Most Products: 90-Day Money Back Guarantee.
(2) Data Recovery Products: 7-Day Money Back Guarantee (due to the immediate nature of data recovery).
Products with the 7-Day Guarantee:
- Android SMS + Contacts Recovery
- Lab.Fone for Android
- iPhone SMS + Contacts Recovery
- iPhone Data Recovery
- Data Recovery
- Android WhatsApp Recovery
- iPhone WhatsApp Recovery
To request a refund:
(1) Check: Ensure your request meets our Refund Policy.
(2) Email: Contact support at [email protected].
(3) Include: Provide your Order ID, Payment Email, or Order Receipt (receipt preferred) and explain why you need a refund.
We'll respond within 1 business day. Providing complete details helps us process your refund faster.
4. When will I receive my refund after approval?
We process approved refunds immediately, but the timing depends on your payment method. Typically, you'll see the refund in your account within 3-7 business days.
How to check your refund status:
- Visit our payment portal 3 days after approval: https://secure.2co.com/myaccount/.
Didn't receive your refund? Here's why:
(1) Check after 10 business days:
If your refund hasn't appeared, it's usually because:
- Your bank/payment provider (like PayPal or credit card company) is processing it.
- Holidays or weekends delayed the transaction.
(2) Wait up to 20 days:
Refunds never take longer than 20 days.
(3) Still missing after 20 days?
Contact us immediately: [email protected] (Include your order ID for faster help.)
Important notes:
(1) Your refund may appear on a different credit card statement than the original charge.
(2) If you don't see the credit, contact your bank/payment provider first—they can track it best.
Automatic renewals are generally non-refundable, but here's what you need to know:
(1) Manage Your Subscription:
- After purchase: You'll get an email from [email protected] titled "Your order on www.coolmuster.com/: Product and payment information" with subscription management instructions.
- 7 days before renewal: You'll get a reminder email from [email protected] titled "renewal notification" to inform you of expiration and renewal.
(2) Avoid Renewal Charges:
You must manually cancel your subscription before it renews. If you don't cancel, the charge is automatic and non-refundable per our Refund Policy.
(3) Refund Exception:
If you believe your situation qualifies under our Refund Policy, please submit a refund request using our guide on how to get a refund here. We'll review your request promptly.
Still Can't Find Your Answer?
For questions about sales, payments, or delivery:
Please visit our order partner 2Checkout (now Verifone) support site first: https://secure.2co.com/support/
If your issue remains unresolved after checking Verifone's resources, or for non-payment inquiries:
Contact us via online feedback or email at [email protected]. Include these details for faster resolution (we respond within 24 business hours):
(1) Your computer's operating system (e.g., Windows 11, macOS Ventura).
(2) Program name and version you're using.
(3) Device details: Brand, model, and Android/iOS version.
(4) Steps taken before the issue occurred.
(5) Screenshots of the problem (if possible).
* Tips: How to take screenshots:
(1) Windows: Press Print Screen > Open Paint > Ctrl + V to paste > Save and attach.
(2) Mac: Press Shift + Command + 3 > Send the saved file.
