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Contact Us / Email Us

Email Us

This form is not intended to collect sensitive personal information, including health information, about you. Please do not share any such information via this form. If you have a question regarding medical products or investigational medicines, please click here to submit a medical or clinical trial inquiry.

Side Effect Reporting

You may report side effects to the FDA at (800) FDA-1088 or www.fda.gov/medwatch.

You may also report side effects to Genentech at (888) 835-2555.

Report a Product Complaint

Phone: (800) 334-0290
Hours: Monday - Friday, 5am - 5pm PT

Frequently Asked Questions

Our patient resource center is dedicated to getting patients and caregivers to the right resources.
\r\n Phone:<\/i> 1 (877) GENENTECH (436-3683)<\/a>
\r\n Hours:<\/i> Monday - Friday, 6am - 5pm PST<\/p>\r\n <\/li>\r\n

  • \r\n

    Report an Adverse Event<\/h3>\r\n

    Report a side effect or harmful experience while taking a Genentech medicine.
    \r\n Phone:<\/i>     (888) 835-2555<\/a>
    \r\n Hours:<\/i> Monday - Friday, 5am - 5pm PST<\/p>\r\n

    Mail:<\/i> Genentech US Drug Safety
    \r\n 1 DNA Way Mailstop 258A
    \r\n South San Francisco, CA 94080<\/p>\r\n

    Fax:<\/i> (650) 225-4630<\/p>\r\n <\/li>\r\n

  • \r\n

    Support For Product Questions, Issues, And Returns<\/h3>\r\n

    Phone:<\/i> (800) 551-2231<\/a>
    \r\n Hours:<\/i> Monday - Friday, 6am - 5pm PT
    \r\n Additional information     here<\/a>.<\/p>\r\n <\/li>\r\n

  • \r\n

    Report a Product Complaint<\/h3>\r\n

    Report a product quality issue or abnormality that may be introduced during the manufacturing, labeling, packaging, shipping, handling or storage of products.
    Phone:<\/i>     (800) 334-0290<\/a>
    \r\n Hours:<\/i> Monday - Friday, 5am - 5pm PT
    \r\n Report a product quality complaint     here<\/a>.<\/p>\r\n \r\n <\/li>\r\n

  • \r\n

    Medical Communications<\/h3>\r\n

    Medical information about Genentech products.
    \r\n Phone:<\/i>     (800) 821-8590<\/a>
    \r\n Chat with a nurse:<\/i>     Click here to chat<\/a>
    \r\n Hours:<\/i> Monday - Friday, 5am - 5pm PT<\/p>\r\n <\/li>\r\n

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    Clinical Trial Information<\/h3>\r\n

    Information and support about Genentech sponsored Trials.
    \r\n Phone:<\/i>     (888) 662-6728<\/a>\r\n
    \r\n \r\n Hours:<\/i> Monday - Friday, 5am - 5pm PT<\/p>\r\n <\/li>\r\n

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    Compassionate Use Information<\/h3>\r\n

    Call to learn about pre-approval access (PAA) options and eligibility for any ongoing clinical trials.
    Phone:<\/i>     (844) 287-3783 (CU-REQUEST)<\/a>
    \r\n Hours:<\/i> Monday - Friday, 5am - 5pm PT<\/p>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n

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    Other Frequently asked Questions<\/h2>\r\n
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