1

Hello, I need your help !

I have a few devices like printers, wireless access points and a NAS which I want to scan through SNMP.

I get the test to pass, snmpwalk gives results, but the device is not found. Inside the log I can see that there is the scan does find the device, but there’s an error. I’m attaching the log.

There are no firewalls not on the spiceworks machine, and not on any of these devices. Only on the router, but there is a direct connection between the spiceworks machine and those devices.

I have succeeded to scan only one device through SNMP and that is a router.

Are there any ideas? Thank you

4 Spice ups
2

Are you 100% positive SNMP is enabled on said devices?

3

Yes. It is enabled in the interface.

Besides, I’m sure it’s working because snmpwalk works, and the spiceworks test passed

I’m attaching also the the snmpwalk results for : snmwalk -v 1 -c public 192.168.5.248

248.log (13.5 KB)

4

“In the interface”
I am going to assume that is the spiceworks inventory tool? When I used this software devices would show up, but each individual device would still need to have SNMP enabled to do anything.

5

yes, that is what I meant. Within each individual interface for each individual device such as a printer, wireless access point or NAS I enabled the SNMP v1 with “Public” community string.

6

I got help from the spicework support.

It is a bug - where if http access fails, it does not revert back to snmp.
I understand that I’m not the only one who experienced this, and it will be fixed.

As a workaround, we can do the following:

  1. Exit spiceworks

  2. change the file data\Settings.yaml, and in the :services section, replace the ports of http and https to something else (like 8011 and 44311). This step is necessary for the first time of discovering the devices.

  3. Start Spiceworks, scan all devices - It should find the devices.

  4. Exit Spiceworks

  5. Revert the changes in data\settings.yaml

  6. Start Spiceworks. It should be able to rescan these snmp devices.

Good luck if you have this problem
Iswara

3 Spice ups
7

Thank you Iswara270! Apparently this has not been fixed in current release yet. I was about to uninstall and trash spiceworks until I found your post. I hope they fix this soon. The inventory tool is basically useless if it doesn’t scan SNMP…

8

Iswara270, After completing step 3 it seems all my devices are discovered properly. What is the point of the remaining steps? It seems if I revert back it would be broken again, no?

9

Yes, I was told that once the initial scan of the snmp devices is complete and you revert the file settings.yaml back to the original, rescans can continue straight into snmp, so they should work.

I never changed it back in my network, but I’m just conveying the recommendation I’ve got from Spiceworks support.

10

I noticed that all of my snmp switches were no longer scanning and no amount of fiddling seemed to fix the issue. I’m guessing it broke on one of the point revisions of 7.2. Step 1-3 fixed the issue. That’s really really silly but I’ve seen stranger fixes for things :slight_smile:

Just chiming in to say this is still a problem in 7.2.00226

11

Is this bug already fixed now ?