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Hello All,

We got users local around 90 and outside of office also around 20. So proposing my management for TeamViewer 12 and following is the information I got from TW support prior to purchase :

  1. Perpetual license (one time).

  2. Always gets updates for TW 12 fixes (even not upgrading to next version).

  3. Can whitelist only IT Admin computers can remote controll user pcs.

  4. Backward version compatible and but not forward compatible (but we can manage somehow with quick support link. Anyhow, we are not service provide, so we have fixed users, within our control, so we make sure all pcs have TW12).

  • After researching around SW community, I don’t think Teamviewer has any security problems for recent Hijack news, what do you say ?

So, we can provide remote support for local and non-local users easily (of course, for network level, we need to attend physically :slight_smile: )

So what’s you advise, should I proceed or am I missing something to ask them or considering ?

Thanks !!

19 Spice ups
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TeamViewer has worked well for some of my deployments. The catch is that is a perpetual license as you noted for this version only (They will give you 50 % off when you do the upgrade to the next version). I purchased one Admin license for version 11 this year and it has worked well and you can use on your Mobile and up to three computers for that user with unlimited nodes.

Teamviewer had a recent abuse of users (see below) for that just enable Two Step Authentication for the account

https://www.teamviewer.com/en/company/press/statement-on-potential-teamviewer-hackers/

Teamviewer is also useful when a computer is upgraded from Windows 7 to 10 and you are not onsite you can continue with the setup once the computer comes online.

The price is sometimes hard to be compared to Bomgar and ScreenConnect (Which are my go to options).

2 Spice ups
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Please check out Splashtop On-Demand Support (SOS) . While it’s not perpetual license, it’s very cost effective at $100 per year per IT admin for ad hoc, quick support (promotional pricing right now). Many have moved from TV to SOS due to many issues people have run into when Not upgrading from TV10 to TV11 to TV12 to TVxx… many are annoyed by the continuing need to upgrade that it’s much, much more expensive than annual subscription with Splashtop SOS at $100 per year with concurrency. Happy New year!

SOS_Features.jpg
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@Splashtop

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Teamviewer is dead to me. Their security is atrocious.

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Then what would you recommend?? I would like to know because I use it for personal use to help a few friends when they have problems with the PC’s or laptops.

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Thanks for information !

I am seeing you got TW 11, did you got any reason to upgrade or you can stay with TW 11 forever ?

I have chosen TW12, and all my requirements are fulfilling and no plans to upgrade in future.

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While it’s not perpetual I have become a huge fan of GoToAssist from Citrix.

It’s per tech licensing.

I like the ability to boot into safe mode and the fact it supports OS X.

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The only reason to upgrade might just be new features or better compatibility but tW 11 and 12 right do not have much difference to me.

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Do you have something to say about Teamviewer security things (as you haven’t provided any reasoning for your statment) ?

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@bbigford

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Griping without providing some reasons and/or alternatives doesn’t help the community much…

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ScreenConnect (now combined with ConnectWise). You can pick it up for $19/month . I personally use it, and also use it for business.

Well see, that’s the scariest part. If I knew how the hacks were being performed, Teamviewer would be paying me loads of money. The problem is, they don’t know either , but it still continues to happen. There are cases of many accounts being hacked, computers randomly taken over while the person is sitting at their workstation. Also, Teamviewer was in a press release saying they were “appalled” that Teamviewer account hacks were leading to bank accounts being emptied. Then they go on to blame the bulk hacks on “careless users”. Yep, you read it correctly. Tons of accounts were hacked because everyone is careless. Haha wow, bold statement from Teamviewer.

Teamviewer did put out a statement that no breaches were found. But when so many accounts are being hacked in bulk, there is definitely a breach somewhere. No company would ever come out and openly say “there’s a problem, we just don’t know what it is”. Do a search on Spiceworks for ‘teamviewer hack’ and you’ll see the length of articles, one after the other.

Recommending Teamviewer is like recommending Lenovo (after all of their BIOS backdoors, Superfish exploit, etc). It’s just something you don’t do anymore.

Thanks for tagging me. I wouldn’t have saw anyone asking for my explanation without being notified.

@cyberoptiq @openmind4732

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Thanks!!

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I have no idea to reply, meanwhile I will try to take help from other IT geeks by tagging them as I need to decide faster to choose [personally I like TW :slight_smile: ], but for sure I need to consider security.

@rod-it @scottalanmiller @garydwilliams @petra-jahn-firle

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I have tried a bunch of remote software and always end up with the conclusion that Teamviewer still is the best pick.

We have Teamviewer 12 enterprise at my company and it works so extremely good.

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Teamviewer (TW) is somewhat an immediate tool for remote intervention to end-users. TW v12 has now enhanced features.

Is this really possible? Can only IT Admin “members” use TW12 ? I have to dig further on this …

Kindly look for internal security \ IT Audit \ critical data leakage etc …End-Users can easily get access from outside office to their network PCs and having File Transfer (vice-versa). Check your Firewall how to prevent this and having full control over data transmission.

I know that SysAid (very good IT Help Desk) has the option Teamviever and security option. (Get some advise also from them). Hope this will help.

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I sent them an email on Sunday, 01Jan17, and this is what the guy who wrote the article about the issue being “careless users” had to say…

BELOW IS FROM ME:

in reference to NOT being hacked and blaming it on…

3. Our evidence points to careless use as the cause of the reported issue.

So in other words those of us who work in I/T and have been long-time users of Teamviewer are an uneducated bunch. I have 26 years in I/T which I guess has been a waste of time now. Thanks for your support. Time to move onto ConnectWise Control (formerly ScreenConnect).

THIS IS WHAT HE HAD TO SAY:

Thanks for your message.

We looked into the evidence that we had. And our assessment is that cases of account abuse occurred. Yet we found no evidence for a security breach at TeamViewer. We have evidence that suggests that some useres were reusing their account credentials, and had them stolen at some of the numerous password spills that happened with other service providers.
Anyways we are more than happy to look at your log files, and if you feel like it I will set aside some time to speak with you about this matter.
Best regards,
Axel Schmidt
Guess he still thinks we’re all a bunch of morons!!

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Will the users not use a VPN to connect to the network, as this gives you more choice.

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Thanks for the tag!

My thoughts on teamviewer are simply that it scares the absolute hell out of me.

Why?

For two reasons:

  1. It bypasses all the security that you put in your network and puts you right on top of a working computer. The free version requires that computer to be unlocked and so you now have direct access into an authenticated desktop if you can work out the session ID and pass code or if someone is daft enough to use a poor one. The one thing that teamviewer did correctly was to no longer allow people to generate these themselves.

  2. All the session data goes via teamviewers own servers. That’s a hell of a lot of data and a ripe target to hack. If teamviewer haven’t been hacked yet then they will be in the future.

Teamviewer is very simple to use so people will often use it in preference to tools that are already built into Windows so where I can, I avoid it and ban it.

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Password reuse really is the most likely scenario here. We haven’t seen dumps of data from a teamviewer hack like we did with Ashley Madison and we’ve not seen anything on social media saying “we hacked teamviewer”. We all know that password reuse is widespread and common which is why sites like https://haveibeenpwned.com/ have gained so much traction.

Finally, stating how much “IT Experience” you have often comes across as treating others like idiots rather than as “talk to me as a professional”.

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