1

7.5.00068

Help Desk

  • Admin text added to end user people cards in 7.5.00065

Platform

  • Migration error causes 7.5.00065 app to hang at startup

Download the latest version here: www.spiceworks.com/download

1 Spice up
2

Thank you for your continued hard work!

3

Problems - Last Scan Time is not updating.

  1. Backup data, db folders on srv-01
  2. Uninstall SW 7.5.00065
  3. Restart PC(srv-01)
  4. Install SW 7.5.00068, but no started
  5. Move data,db folders in the path C:\Program Files (x86)\Spiceworks
  6. Update SW Agent 10.0.1.0 on client PC(pc-001).
  7. Start SW Desktop on server
  8. Login in SW on srv-01 ( http://srv-01:8080 ) and run scan “pc-001”
  9. Last Scan Time not change
  10. Last update time - change to actual data/time.

Whats wrong?

4

Can anyone tell me if this will run on Server 2003 x64? Our current Spiceworks installation is version 7.5.00063 and running okay on Server 2003 x64. I’d rather not rebuild the server with a newer OS at the moment if I don’t have to. Thanks!

5

Hi Guys,

Any news on Bug 74857.

We have this since 7.4 and my ticket keeps open here .

Kind Regards,

David,

6

That one is currently planned for our next Patch, later this month

7

Server 2003 isn’t one of our supported OSs. That being said, we haven’t added anything to this release that should prevent it from running on Server 2003…if Spiceworks ran on it before.

SHA2 cert and other security upgrades are coming in the next version though (7.6)…which may or may not play nicely with Server 2003, so “soon” it would be best to move to Server 2008 or higher :slight_smile:

8

We have a bug about Last Scan Time not updating…which this may be, or it could be something different. Best bet is to reach out to support, and they can comb through your logs and make sure its really “last scan time not updating” and not something more sinister!

9

I have a DB backup for SW v7.5.00063. In this version, there is no problem with [Last Scan Time].
Please, give me the link for dowlnoading SW v7.5.00063.

10

Just applied the patch last night. Just reported an issue with ticket view pane not displaying on page 2 and higher of the Tickets page. All looks as it should on page 1 but once you switch to page 2 or higher the bottom pane is blank.

Tested on IE 11, Chrome, Firefox.

11

We’ve had some intermittent reports of this, and we have been able to duplicate in-house…sometimes. Those are always my favorite bugs. We have some investigation going on right now…thought it appears that just clicking around a bit will bring the southpane back auto-magically

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Bill C (Spiceworks) Feb 25, 2016 at 1:58 PM

BoomAM wrote:

Is ‘65’ known to fix the helpdesk portal bug with the login page?

Also, it appears that some of our users can get to the helpdesk portal, when when they submit, nothing happens. Nothing submitted, emailed, ect; - is this a known bug too?

Not yet. This one has been a tricky one to chase down. We had a possible fix that we sent out to some folks in a one off build, but it didn’t completely fix it. We are still investigating and hope to have a permanent fix in the next patch.

Hi Bill - Does 68 address this problem?

13

Not yet, we have that slated for our next patch release, which is due near the end of the month.

14

We have updated to this version from 7.5.00061 and now all links in SQL custom report becomes normal text.

Reported here as well, but seems on response:

15

Just talked with support, we are still checking this one out. Keep an eye on that community topic, we will update there when we figure out what’s going on

16

Are there any updates on bug # 68297 ?

17

Did you submit your logs to them to help them with the bug - Ticket emails show url with localhost

Have you tried their test build to provide feedback - Ticket emails show url with localhost

They do have some workarounds in that thread until the bug is finally squashed as well to anyone experiencing that problem

18

We have noticed the “southpane” not appearing issue as well. Like you said, eventually comes back. F5 or Ctrl+F5 does not fix. Seems to happen in Chrome or IE. Is there a bug number for this one yet? Please let us know if there is anything we can do to help troubleshoot.

19

Running 7.5.00068 with Remote Agent 10.0.1.0.Noticed the agent does not work with Windows XP-32 Bit (hold return fire). However, the same agent does not work with Vista 64 Bit and all my Windows 7-32 Bit computers. Working great on Windows 7-64 Bit and Windows 8.1-64 Bit.

On the computers RA 10.0.1.0 would not work correctly, we reverted the RA back to 7.5.8.0 and all seems well.

By not working: Windows XP does not support the required .net level (sample size of 1)

Windows 7 (32 bit) does not hold the RA settings. Tried both by script and manually typing them in. While manually typing them in, the network connectivity check passes. However, the services does not stay running. When I verify the settings they are missing. Manually reentered the server address, port, and key… Network connectivity again passes the check… but the setting do not stay. (sample size of 3 of 3)

VISTA 64 Just does not seem to ever pass the connectivity check (sample size of 1)

20

My “Connectivity Tests” always failed, but the Agent always worked fine for me when I was using my FQDN.

Some people have weird issues with connectivity using hostname/FQDN, which in those cases does usually work with IP address, something to try [Bug #65919]:

Not sure about not saving settings. I haven’t experienced that, but have you looked in the registry to see what’s going on?

On my 64-bit system, it’s saved here, for reference:

  • [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Spiceworks\Agent]

My laptop hasn’t been on in a week or two to really check into it more, but it has Win7 SP1 on it with 10.0.1 of Agent that was installed that I could probably fire up when I get some time.

For XP, that’s a bummer for the new Agent 10.x, but the new Agent requires .NET 4.5:

Bill C (Spiceworks) Feb 18, 2016 at 7:48 AM
Only new requirement is .Net 4.5, but most modern Windows systems already have that

And XP doesn’t support upgrading or installing .NET 4.5:- .NET Framework system requirements - .NET Framework | Microsoft Learn

Operating system | Supported editions | Preinstalled with the OS | Installable separately
Windows XP       | 32-bit and 64-bit  |             --           | .NET Framework 4

If you were feeling adventuresome, you could possibly try Mono, which doesn’t support everything that .NET 4.5 can do but might be “good enough” for what Spiceworks Agent needs:

Or the other long, weird, involved suggestion here may help in some way, if you can decipher it: