1

Just upgraded my live server to spiceworks 5 today. Whenever I try to access anything from the community through spiceworks it prompts me for a login, says its connecting and then it redirects me back to my dashboard page.

I try it again and it repeats the process over again with asking me to login.

The only way I can access the community is by doing it directly from community.spiceworks.com. This sucks as I cant update or install new plugins.

1 Spice up
2

I have had a similar issue for a long time & was not able to get it resolved - but mine stems from having multiple Spiceworks implementations, so I am interested in this too.

3

Hey Zac,

In general when that happens, people have reported success after, a) using a different browser, or b) trying four to five times.

If you are still unable to connect after clearing the cache, restarting the application and using a different browser, please let me know.

4

Same results on multiple machines. Tested with IE 9 and Firefox. Cleared caches on both and tried again, still redirects me to my Dashboard page.

5

I meant IE 8, not 9

6

is there any type of logging I can enable that might help troubleshoot the problem?

7

Sorry, there’s no special logging to enable.

Would you mind sending us your log files, etc.?

[http://community.spiceworks.com/help/How_Do_I_Send_Spiceworks_My_Log_Files%3F]

Please put attn: Joseph.

Appreciate the information. Hopefully, we’ll be able to solve the issue soon.

8

Working on this through support at the moment ticket 38557. I will update the post as I have additional information or a fix.