Hi, I’m Noel and have been working in IT support for xx years (lost count), new to SpiceWorks. I like climbing, pizza and beer, going off computers.<\/p>\n
This is my first post<\/p>\n
Background to issue<\/strong>:<\/p>\n I’ve recently taken over as IT Tech in a school and need some kind of audit\\asset software. After reading around SpiceWorks seem to fit my needs (and its free - bonus).I downloaded the latest version and installed it on a VM. It turns out my predecessor who I’ve never met had the same plan. The software update to the latest version and backed up current data.<\/p>\n Issue:<\/strong><\/p>\n I was expecting to open Spiceworks and just be able to go with it, although I’m being prompted for credentials. I’ve tried my SpiceWork login but I’m guessing I need a local account to access the data. Unfortunately the previous IT staff have all left leaving very little in hand over details. Is there a way of getting in to the inventory or do I need to completely remove SpiceWorks and data and start again from scratch?<\/p>","upvoteCount":1,"answerCount":5,"datePublished":"2016-06-13T11:05:18.000Z","author":{"@type":"Person","name":"noelkivell","url":"https://community.spiceworks.com/u/noelkivell"},"acceptedAnswer":{"@type":"Answer","text":" from https://community.spiceworks.com/help/Resetting_Your_Password_Outside_The_Spiceworks_Desktop<\/a><\/p>\n you can reset the password and find a login account<\/p>","upvoteCount":0,"datePublished":"2016-06-13T11:14:33.000Z","url":"https://community.spiceworks.com/t/access-inventory/503313/3","author":{"@type":"Person","name":"maxsec","url":"https://community.spiceworks.com/u/maxsec"}},"suggestedAnswer":[{"@type":"Answer","text":" Intro:<\/strong><\/p>\n Hi, I’m Noel and have been working in IT support for xx years (lost count), new to SpiceWorks. I like climbing, pizza and beer, going off computers.<\/p>\n This is my first post<\/p>\n Background to issue<\/strong>:<\/p>\n I’ve recently taken over as IT Tech in a school and need some kind of audit\\asset software. After reading around SpiceWorks seem to fit my needs (and its free - bonus).I downloaded the latest version and installed it on a VM. It turns out my predecessor who I’ve never met had the same plan. The software update to the latest version and backed up current data.<\/p>\n Issue:<\/strong><\/p>\n I was expecting to open Spiceworks and just be able to go with it, although I’m being prompted for credentials. I’ve tried my SpiceWork login but I’m guessing I need a local account to access the data. Unfortunately the previous IT staff have all left leaving very little in hand over details. Is there a way of getting in to the inventory or do I need to completely remove SpiceWorks and data and start again from scratch?<\/p>","upvoteCount":1,"datePublished":"2016-06-13T11:05:18.000Z","url":"https://community.spiceworks.com/t/access-inventory/503313/1","author":{"@type":"Person","name":"noelkivell","url":"https://community.spiceworks.com/u/noelkivell"}},{"@type":"Answer","text":" Not for sure but I believe from scratch is what has to be done.<\/p>","upvoteCount":0,"datePublished":"2016-06-13T11:08:50.000Z","url":"https://community.spiceworks.com/t/access-inventory/503313/2","author":{"@type":"Person","name":"spiceuser-wddtf","url":"https://community.spiceworks.com/u/spiceuser-wddtf"}},{"@type":"Answer","text":" Thanks for the advice. Using the logs, I managed to find and admin account and reset password.<\/p>","upvoteCount":0,"datePublished":"2016-06-13T12:02:23.000Z","url":"https://community.spiceworks.com/t/access-inventory/503313/4","author":{"@type":"Person","name":"noelkivell","url":"https://community.spiceworks.com/u/noelkivell"}},{"@type":"Answer","text":" Hey novelkivell,<\/p>\n Glad to see you were able to find the previous install and got in. I encourage you to add yourself to that installation as an administrator, and then you can remove the other administrators as needed. Let us know at [email protected]<\/a> if you have any initial challenges and as you already experienced the community is very helpful as well.<\/p>","upvoteCount":0,"datePublished":"2016-06-13T12:53:15.000Z","url":"https://community.spiceworks.com/t/access-inventory/503313/5","author":{"@type":"Person","name":"richard-ba-sw","url":"https://community.spiceworks.com/u/richard-ba-sw"}}]}}