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How can I get admins to get email notifications when tickets are reassigned? Looks like this feature only works with helpdesk admins.<\/p>","upvoteCount":5,"answerCount":6,"datePublished":"2010-12-30T09:09:27.000Z","author":{"@type":"Person","name":"arthurrosen2087","url":"https://community.spiceworks.com/u/arthurrosen2087"},"acceptedAnswer":{"@type":"Answer","text":"
all seems to be in order<\/p>\n
tick comment made on ticket aswell<\/p>\n
then when you assign a ticket put on comment assigned to such and such<\/p>\n
does this go through<\/p>\n
if it doesn’t then something isn’t firing right in spiceworks<\/p>","upvoteCount":0,"datePublished":"2010-12-30T15:36:20.000Z","url":"https://community.spiceworks.com/t/admin-notifications/73404/6","author":{"@type":"Person","name":"peter","url":"https://community.spiceworks.com/u/peter"}},"suggestedAnswer":[{"@type":"Answer","text":"
How can I get admins to get email notifications when tickets are reassigned? Looks like this feature only works with helpdesk admins.<\/p>","upvoteCount":5,"datePublished":"2010-12-30T09:09:27.000Z","url":"https://community.spiceworks.com/t/admin-notifications/73404/1","author":{"@type":"Person","name":"arthurrosen2087","url":"https://community.spiceworks.com/u/arthurrosen2087"}},{"@type":"Answer","text":"
if the admin you want notifying is not in spiceworks then the easiest way would be to set up a email rule on one the spiceworks admins mailboxes to forward to your external admin any emails from spiceworks with the word(s) ticket reassigned in them<\/p>","upvoteCount":0,"datePublished":"2010-12-30T14:31:07.000Z","url":"https://community.spiceworks.com/t/admin-notifications/73404/2","author":{"@type":"Person","name":"peter","url":"https://community.spiceworks.com/u/peter"}},{"@type":"Answer","text":"
No, noe of the admins, including myself get notifications when an open ticket is reassigned. The only admin that gets the email notification is the help desk admin. What am i missing?<\/p>","upvoteCount":0,"datePublished":"2010-12-30T14:49:15.000Z","url":"https://community.spiceworks.com/t/admin-notifications/73404/3","author":{"@type":"Person","name":"arthurrosen2087","url":"https://community.spiceworks.com/u/arthurrosen2087"}},{"@type":"Answer","text":"
sorry misunderstood, check that notify me is checked on user accounts page in spiceworks<\/p>\n
then configure who gets notified of what on setting page<\/p>","upvoteCount":0,"datePublished":"2010-12-30T15:07:39.000Z","url":"https://community.spiceworks.com/t/admin-notifications/73404/4","author":{"@type":"Person","name":"peter","url":"https://community.spiceworks.com/u/peter"}},{"@type":"Answer","text":"
well that’s what it says— please see attached. i thought i had it right. all i want to do is have the (newly) assigned admin get a notication that they were assigned. The only account it works for is the help desk admin. thanks for your help.<\/p>\n