1

I have the help desk setup to notify me when tickets are submitted. I’ve added another Admin user and I would like him to be notified by email only when I assign a ticket to him.

It appears to me it is all or nothing. If you select notify me for the new Admin he gets notified for all tickets created, with out notify me checked he doesn’t get any email notifications, even when assigned.

Am I missing something or is there a work around?

4 Spice ups
2

You are not missing anything, you got it right.

Version 4.6 is due VERY soon and it includes improvements in this area.

3

You may want to read - http://community.spiceworks.com/topic/91073

4

As Yasaf said. Spiceworks 4.6 makes imporvements in notifications. I would check that out when it is realeased shortly and see if that addresses what you are trying to do.

5

Thanks for the prompt replies. Not sure if 4.6 will behave like I want it to, just have to wait and see.

Anybody have any work arounds using rules, plugins, anything else?

6

OK, upgraded to version 4.6 and it does not apepars as though it has any additonal options that will accomplish what I’m lookign for.

Anybody have the same need and/or have a work around? I’ll add it as a fetaure request if no one has a way to deal with it currently.

7

No additional option should be listed, the notifications should simply work (the didn’t before 4.6).

Just assign a ticket to admin and he should get a notification if the option is selected.

8

Thanks for the prompt response. I hope I’m not being thick headed and just overlooking something simple, could be possible, it has been known to happen.

I have 2 admins, me and a new guy. I want to be notified of all tickets that are created. I only want the new guy to get notified if tickets are assigned to him. If I assign us both the role of Admin and I select notify me, then both of us will get notified when tickets are created that are unassigned, obvioulsy because it is set that All admins get notified when a ticket is opened. If I disable that for ALL admins, can I set a rule or something for me only to get notified when a ticket is opened?

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@akp982 , I understand you were likely just doing some house-keeping to keep things in order but I don’t consider the question answered. No one has responded to my specific question if there are any work arounds. I continue to monitor the thread for any reponses and I’m continuing to research and will post a response if I find a good way to handle it. Do you have any thoughts on how to hanlde the situation? Anyone else have a need for this or an I just in a unique situation?

10

Going to close post by marking BA. Will ask as a new question to hopefully get additional responses.

11

We have the same problem here. We would like to notifiy some outside support ONLY when a ticket is assigned to him, owever with the current setting we would have to disable all unassigned ticket notification in order for this to happen.

Anyone have a solution for this?

12

Not as yet. Still looking for a solution myself