1

Running into an issue where all our backup jobs are failing from what appears to be bad credentials. I have updated the password in vmware for the unitrends vpshere.local password and also the same account inside inside Unitrends for the jobs under configure > protected assets.

Any ideas? Error below.

Start Date: 04/12/2021 01:07:51 pm
End Date: 04/12/2021 01:08:01 pm (Elapsed: 10 seconds)
Limited messages due to log level of 3
Check logfile in /usr/bp/logs.dir/bpserver-backup-10.log
Files to backup:
-=-=-==-=-=-=-=
FATAL: No backup data received from client.
Client Name…: localhost.localdomain [127.0.0.1]
Starting Dir…: Allvolumes:/
Command-line…: /usr/bp/bin/vprotect/vprotect --server x.x.x.x --username unitrends@vsphere.local --password ******** --backup --UUID 500b2de7-25f6-3c01-7b88-162808234151 --istemplate NO --changeids 2000:52 fd c2 a1 f4 cc 97 cd-2f 94 66 3f 4a e4 3b 50/534:2001:52 44 25 8f 93 b3 14 c9-4c 18 c6 08 11 57 91 96/534 --hardware_hash 8QfoIecMQkrXzR1Q0rbG8A --appaware NO --quiesce NO
Exit Code…: 1
Exit Status…: Failed
----- VProtect Messages ----
Connection failure: Error: Cannot complete login due to an incorrect user name or password.
----- End VProtect Messages ----
No client messages due to log level 3
See client log in /usr/bp/logs.dir/bpserver-backup-vprotect-0.log

1 Spice up
2

I would guess this is something that a restart of the environment will most likely resolve unless it was an update that broke it. I’ve had this happen before. Only way to fix was restart to clear out the issue. At least it is the quicker way to do it and clear up most problems still unfortunately.

3

Thanks for the suggestion, however restarting made no improvement and we’re still getting the same error.