Intermittent Backup Failures Unitrends web gui

[duracotus]

117928 Incremental Failed 1 Start Date: 10/19/2020 11:00:48 pm
End Date: 10/19/2020 11:00:59 pm (Elapsed: 11 seconds)
Limited messages due to log level of 3
Check logfile in /usr/bp/logs.dir/bpserver-backup-20.log
Files to backup:
-=-=-==-=-=-=-=
Did not receive any data from client
WARNING: Did not receive any data!!
Client Name…: localhost.localdomain [127.0.0.1]
Starting Dir…: Allvolumes:/
Command-line…: /usr/bp/bin/vprotect/vprotect --server 192.168.168.30 --username root --password ******** --backup --UUID 502d6da1-f9fa-b0cb-0d67-f483b374f58d --istemplate NO --changeids 2000:52 7e 6e 92 49 48 da 56-55 79 16 20 4c 99 51 b8/720:2001:52 65 87 9f b4 e0 94 ff-99 a0 ec 87 27 ef e8 0a/720:2002:52 1a ea 33 20 49 df a0-e6 c0 85 f7 b9 8f 42 7b/720 --hardware_hash BgN+VqJI2PWDLT1PGEcAoA --appaware NO --quiesce NO
Exit Code…: 1
Exit Status…: Failed
----- VProtect Messages ----
Connection failure: Error: Cannot complete login due to an incorrect user name or password.
----- End VProtect Messages ----
No client messages due to log level 3
See client log in /usr/bp/logs.dir/bpserver-backup-vprotect-11.log

WARNING: Did not receive any data!!

I have a site this is getting this on multiple system backups intermittently. It will work the majority of the time and then have failures once or twice before continuing to complete successfully again. Is there anything that would cause the username/password error to occasionally cause a failure?

Using Recovery-818S if that is relevant in any way.

[rockn]

Has the account used to run the backups had a password change?

[duracotus]

To my knowledge they have not. I have updated all of the passwords in the manage credentials tab so make sure that everything is up to date in that regards too.