Any TeamViewer reps out here?

michaelquaintance2 · 2017-02-21T01:39:39.000Z

Say what you want since this is regarding my personal account but 12 days ago I opened a ticket up with them and since then the only contact with them I’ve had is the auto-confirm email: no contact from a real human, meanwhile I remain locked out of my account.

Any TeamViewer green guys care to lend a hand?

Not really sure where to throw this one so Mods, shove this around as needed.

PatrickFarrell · 2017-02-21T02:10:08.000Z

Let’s see if Kelsea can point you in the right direction.

@kelseaforteamviewer

bbigford · 2017-02-21T02:53:46.000Z

Getting locked out might be a good thing considering what a security mess it is. Gives you motivation to move on.

michaelquaintance2 · 2017-02-21T03:25:30.000Z

bbigford:

Getting locked out might be a good thing considering what a security mess it is. Gives you motivation to move on.

I’m actually considering it, haha!

hannahcherry2 · 2017-02-21T09:00:23.000Z

bbigford:

Getting locked out might be a good thing considering what a security mess it is. Gives you motivation to move on.

Whats the security mess

ianwells1812 · 2017-02-21T09:10:17.000Z

Yes, what’s the mess as I use it a lot…

mathiasfrandsen · 2017-02-21T13:58:41.000Z

I haven’t had any trouble with their support. Avg. 1-2 days reply time. Maybe you got unlucky?

kelseaforteamviewer · 2017-02-21T14:38:27.000Z

Hey Patrick- thanks for the tag!

Michael- so sorry to hear about the issues you’ve been having… what I can do is get this over to my contacts at Teamviewer to see what the hold up is. I may be messaging you for your contact info if they need it to look into your ticket. Can I ask what the issue you’re having is for my own reference?

I’ll keep you posted, sorry again!

@TeamViewer

kelseaforteamviewer · 2017-02-21T14:54:48.000Z

@michaelquaintance2 so just heard back from them, they ask that you provide your ticket ID… feel free to PM if you’d like.

Thanks!

michaelquaintance2 · 2017-02-21T14:59:02.000Z

Kelsea for TeamViewer:

Michael Quaintance so just heard back from them, they ask that you provide your ticket ID… feel free to PM if you’d like. Thanks!

Thanks Kelsea. I’ll be messaging you.

brianfoley · 2017-02-21T15:37:02.000Z

bbigford:

Getting locked out might be a good thing considering what a security mess it is. Gives you motivation to move on.

What security mess?

Are you referring to the mess where people reused the same passwords for their Teamviewer account as they did on sites that ended up getting hacked? In that case, yeah, quite a mess it is!

We have our systems all on policy, only the IT people can log in to any system (and only from their company issued laptops), period. With two-factor authentication enabled on the IT accounts, it’s highly unlikely un-authorized connections will be made.