1

I’m having an issue with spiceworks network discovery, I’ve configured it with a domain admin account but it fails on most of my machines with the authentication error.

Test failed: check account, password or WMI configuration

I’ve re entered the password several times and tested from the spiceworks server with the wmic command below and the same account and all works properly.

Wmic /user:domainadmin@domain.local /password:??? /node:”testmachine” systemenclosure get serialnumber

Where do I look next?

1 Spice up
2

Start here: http://community.spiceworks.com/help/Resolving_Unknown_Devices

3

I’ve already gone through the trouble shooting pages.

wmi is working ok, tested with domain admin account created for spiceworks from spice works server and others. Firewall is disabled on the machines i’m testing this with.

Any further help would be really appreciated.

Cheers,

Carl

4

What OS are these machines? Even though you have the firewall disabled, Vista and 7 machines still need exceptions added.

See if this helps too http://community.spiceworks.com/how_to/show/317

5

Thanks for that, all of our machines are a mix of win 7 pro and xp pro.

i’ve tried the firewall exception and UAC reg edit on my windows 7 pro test machine, my desktop ;-), and it made no difference.

Like i’ve said before remote wmi outside of spiceworks is not a problem it is looking more and more like an auth issue in spiceworks itself.

6

i’ve just done some more tweaking and found that if i change the format of the login name from account@domain.local to domain\account it passes the auth tests.

account@domain.local → auth fails

domain\account → auth works

Outside of spiceworks both of these account name formats work equally well.