Auto recurring tickets

simonnute0135 · 2012-10-11T02:01:19.000Z

Hi, I am a real newbie and finding my way around the helpdesk for the moment. Is it possible to auto create recurring tickets?

For example I would like Spiceworks to automatically a ticket on a Monday every week for me to check some backup logs.

Is this possible? if so please could you give me some steps to setting this up.

Many thanks.

justin.davison · 2012-10-11T02:10:48.000Z

It is possible, but it is done outside of Spiceworks, for an example here is a guide http://community.spiceworks.com/how_to/show/488-create-recurring-tickets-in-spiceworks. Any email system that can send emails as scheduled tasks will work.

luigi · 2012-10-11T03:22:58.000Z

Justin.Davison:

It is possible, but it is done outside of Spiceworks, for an example here is a guide http://community.spiceworks.com/how_to/show/488-create-recurring-tickets-in-spiceworks. Any email system that can send emails as scheduled tasks will work.

Dang you beat me to the punch.

+1 to Justin

simonnute0135 · 2012-10-11T03:29:22.000Z

Many thanks to you both for your comments. This is all a bit new to me so not sure if I can install blat on the server etc but wonder “any email system that can send emails as scheduled tasks will work” whether you mean Exchange?

peter · 2012-10-11T05:17:45.000Z

i set up a gmail account and set up events in the calendar and the helpdesk email as a attendee then set it to send out reminders 5 mins before the event - hey presto the help desk gets an email about the event what ever you want it to be and recurring i use it for the daily tickets

samsmith3657 · 2012-10-11T05:59:44.000Z

I know you wont be able to add your time and comments like you could on a ticket, but you could just add a recurring event in your outlook calender?

simonnute0135 · 2012-10-11T06:07:53.000Z

Yes true I could use Outlook but I need to maintain a record relating to this so my IT Director or other tech can log in to complete the task if necessary.

samsmith3657 · 2012-10-11T06:12:57.000Z

Yeah I thought so, try peter’s suggestion that seems logical

luigi · 2012-10-11T15:43:31.000Z

SimonN:

Many thanks to you both for your comments. This is all a bit new to me so not sure if I can install blat on the server etc but wonder “any email system that can send emails as scheduled tasks will work” whether you mean Exchange?

I have set up blat on a workstation, then created a batch file and use the task scheduler to run the batch file each day.

Another way to do this is through this site:

lettermelater.com

LetterMeLater.com - Schedule Email to be Sent Later Automatically

LetterMeLater.com allows you to send emails to anyone, with the ability to have them sent at any future date and time you choose.

simonnute0135 · 2012-10-12T08:21:11.000Z

peter:

i set up a gmail account and set up events in the calendar and the helpdesk email as a attendee then set it to send out reminders 5 mins before the event - hey presto the help desk gets an email about the event what ever you want it to be and recurring i use it for the daily tickets

I tried this Peter but unfortunately it seems that Google does not send email reminders to attendees. I have tested with exchange account and other google accounts and the only account that gets the reminder is the account that originally created the event.

I am going to research the filter now on the email reminder to see if I can pick that up and forward to the helpdesk.

peter · 2012-10-12T08:23:45.000Z

SimonN:

peter:

i set up a gmail account and set up events in the calendar and the helpdesk email as a attendee then set it to send out reminders 5 mins before the event - hey presto the help desk gets an email about the event what ever you want it to be and recurring i use it for the daily tickets

I tried this Peter but unfortunately it seems that Google does not send email reminders to attendees. I have tested with exchange account and other google accounts and the only account that gets the reminder is the account that originally created the event.

I am going to research the filter now on the email reminder to see if I can pick that up and forward to the helpdesk.

it does send me an address i can send to ill set one up for a helpdesk ticket and cc you in

simonnute0135 · 2012-10-12T08:29:45.000Z

I dont understand then why mine does not send. Do you have to accept the invite first?

simonnute0135 · 2012-10-12T08:38:05.000Z

I just had a thought, I am using a free gmail account not one with google apps - does that make a difference I wonder?

I originally set it up to send the reminder to my business email (running on exchange) and when I did not get the reminder I thought that it was being treated as spam. So I set my personal gmail account up as an attendee and I dont get the reminder on that either.

peter · 2012-10-12T08:59:10.000Z

nope im using the free version, i dont send out the first email that says their invited just the one that goes out just before the event

simonnute0135 · 2012-10-12T09:01:22.000Z

OK I have setup a new daily recurring appointment. Added my other gmail account and setup a reminder 5 mins by email before. Lets see what happens. I also have setup the email filtering aswell so hopefully in my personal gmail account I will get the reminder and the forwarded email. Time will tell.

darylduplessis3737 · 2014-05-05T00:58:23.000Z

Sorry to bump an old thread but I had the same requirement and found using the windows task scheduler worked a treat. It has a built in email option and you can schedule it for any time you want. You can also script this if you feel so inclined, but using the GUI is quite easy as well:

http://social.technet.microsoft.com/Forums/en-US/919bb65d-c739-485e-bbf5-9149b366be21/scheduled-automatic-email-send-out-exchange-2010-or-outlook-2010?forum=exchange2010

michaelavers5662 · 2014-09-17T17:32:40.000Z

Just a heads up for those of you wanting to use Windows Task Scheduler: Windows Server 2012 R2 has the send mail function disabled. To achieve this effect in that OS, use the task scheduler to run a powershell script to send the email.

erichassler · 2016-09-22T17:38:47.000Z

Setup the event in your outlook calendar and set your ticketing email address and an attendee. You then need to setup the calendar appointment to have a reminder and it should alert the attendees and create a ticket. .

Although this is something that SW needs to natively support this kludge of solutions for this is getting out of hand.