Cannot close tickets as admin

samisham2747 · 2016-08-03T13:44:34.000Z

Starting Monday, our helpdesk will not allow anyone (ADMINS), except the assignee close tickets. Keep getting “Error saving. Please try again”

I have restarted Spiceworks, and the machine it sits on. Still cannot close tickets.

jaimedelapaz · 2016-08-03T17:14:42.000Z

Hi,

Is this happening with all tickets?

samisham2747 · 2016-08-04T17:58:46.000Z

Yes, any ticket not assigned to the admin will not close.

jaimedelapaz · 2016-08-05T12:38:32.000Z

Are the tickets assigned to another admin or unassigned?

samisham2747 · 2016-08-07T21:55:33.000Z

These are assigned tickets. Only the assigned tech can close.

jaimedelapaz · 2016-08-08T12:24:50.000Z

That’s odd. I’m not able to reproduce this on my end. There could be something funky going on with you data. Let’s grab your logs and see what we can find. I’ll email you with instructions.

samisham2747 · 2016-08-08T14:15:52.000Z

Thank you. I will gather and send as soon as I receive instructions