1 
[1F34:1F4C][2015-02-24T10:36:04]i001: Burn v3.9.901.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\phil.adler\Desktop\SpiceworksNetworkMonitor (1).exe, cmdline: ''
[1F34:1F4C][2015-02-24T10:36:04]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\PHIL~1.ADL\AppData\Local\Temp\Network_Monitor_20150224103604.log'
[1F34:1F4C][2015-02-24T10:36:04]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\phil.adler\Desktop\SpiceworksNetworkMonitor (1).exe'
[1F34:1F4C][2015-02-24T10:36:04]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\phil.adler\Desktop\'
[1F34:1F4C][2015-02-24T10:36:04]i052: Condition 'VersionNT > v5.1' evaluates to true.
[1F34:1F4C][2015-02-24T10:36:04]i000: Setting string variable 'WixBundleName' to value 'Network Monitor'
[1F34:1C70][2015-02-24T10:36:04]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.0.0'
[1F34:1F4C][2015-02-24T10:36:04]i100: Detect begin, 2 packages
[1F34:1F4C][2015-02-24T10:36:04]i000: Setting numeric variable 'UNUSED01' to value 1
[1F34:1F4C][2015-02-24T10:36:04]i000: Setting string variable 'NETFRAMEWORK45' to value '381029'
[1F34:1F4C][2015-02-24T10:36:04]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
[1F34:1F4C][2015-02-24T10:36:04]i101: Detected package: NetFx45Redist, state: Present, cached: None
[1F34:1F4C][2015-02-24T10:36:04]i101: Detected package: NetworkMonitor, state: Absent, cached: None
[1F34:1F4C][2015-02-24T10:36:04]i199: Detect complete, result: 0x0
[1F34:1F4C][2015-02-24T10:36:06]i200: Plan begin, 2 packages, action: Install
[1F34:1F4C][2015-02-24T10:36:06]w321: Skipping dependency registration on package with no dependency providers: NetFx45Redist
[1F34:1F4C][2015-02-24T10:36:06]i000: Setting string variable 'WixBundleRollbackLog_NetworkMonitor' to value 'C:\Users\PHIL~1.ADL\AppData\Local\Temp\Network_Monitor_20150224103604_0_NetworkMonitor_rollback.log'
[1F34:1F4C][2015-02-24T10:36:06]i000: Setting string variable 'WixBundleLog_NetworkMonitor' to value 'C:\Users\PHIL~1.ADL\AppData\Local\Temp\Network_Monitor_20150224103604_0_NetworkMonitor.log'
[1F34:1F4C][2015-02-24T10:36:06]i201: Planned package: NetFx45Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1F34:1F4C][2015-02-24T10:36:06]i201: Planned package: NetworkMonitor, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1F34:1F4C][2015-02-24T10:36:06]i299: Plan complete, result: 0x0
[1F34:1F4C][2015-02-24T10:36:06]i300: Apply begin
[0850:1FA0][2015-02-24T10:36:07]i360: Creating a system restore point.
[0850:1FA0][2015-02-24T10:36:08]i361: Created a system restore point.
[0850:1FA0][2015-02-24T10:36:08]i000: Caching bundle from: 'C:\Users\PHIL~1.ADL\AppData\Local\Temp\{9f788c21-73a9-4be9-9de5-b2cf8e0c856f}\.be\SpiceworksNetworkMonitor.exe' to: 'C:\ProgramData\Package Cache\{9f788c21-73a9-4be9-9de5-b2cf8e0c856f}\SpiceworksNetworkMonitor.exe'
[0850:1FA0][2015-02-24T10:36:08]i320: Registering bundle dependency provider: {9f788c21-73a9-4be9-9de5-b2cf8e0c856f}, version: 1.2.0.0
[0850:0DF4][2015-02-24T10:36:14]i305: Verified acquired payload: NetworkMonitor at path: C:\ProgramData\Package Cache\.unverified\NetworkMonitor, moving to: C:\ProgramData\Package Cache\{32C05355-4811-4784-B22B-05AE5EC9CEFF}v1.2.00000\NetworkMonitor.
[0850:1FA0][2015-02-24T10:36:14]i323: Registering package dependency provider: {32C05355-4811-4784-B22B-05AE5EC9CEFF}, version: 1.2.00000, package: NetworkMonitor
[0850:1FA0][2015-02-24T10:36:14]i301: Applying execute package: NetworkMonitor, action: Install, path: C:\ProgramData\Package Cache\{32C05355-4811-4784-B22B-05AE5EC9CEFF}v1.2.00000\NetworkMonitor, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[0850:1FA0][2015-02-24T10:42:11]e000: Error 0x80070643: Failed to install MSI package.
[0850:1FA0][2015-02-24T10:42:11]e000: Error 0x80070643: Failed to execute MSI package.
[1F34:1F4C][2015-02-24T10:42:11]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1F34:1F4C][2015-02-24T10:42:11]i319: Applied execute package: NetworkMonitor, result: 0x80070643, restart: None
[1F34:1F4C][2015-02-24T10:42:11]e000: Error 0x80070643: Failed to execute MSI package.
[0850:1FA0][2015-02-24T10:42:11]i318: Skipped rollback of package: NetworkMonitor, action: Uninstall, already: Absent
[1F34:1F4C][2015-02-24T10:42:11]i319: Applied rollback package: NetworkMonitor, result: 0x0, restart: None
[0850:1FA0][2015-02-24T10:42:11]i329: Removed package dependency provider: {32C05355-4811-4784-B22B-05AE5EC9CEFF}, package: NetworkMonitor
[0850:1FA0][2015-02-24T10:42:11]i351: Removing cached package: NetworkMonitor, from path: C:\ProgramData\Package Cache\{32C05355-4811-4784-B22B-05AE5EC9CEFF}v1.2.00000\
[0850:1FA0][2015-02-24T10:42:11]i330: Removed bundle dependency provider: {9f788c21-73a9-4be9-9de5-b2cf8e0c856f}
[0850:1FA0][2015-02-24T10:42:11]i352: Removing cached bundle: {9f788c21-73a9-4be9-9de5-b2cf8e0c856f}, from path: C:\ProgramData\Package Cache\{9f788c21-73a9-4be9-9de5-b2cf8e0c856f}\
[1F34:1F4C][2015-02-24T10:42:11]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
6 Spice ups
2

Looks like you got the error: 0x80070643. No idea what it means.

I didn’t get this specific error, but my upgrade from 1.1 did not work as well. I had to clear my Spiceworks folder in C:\program files\ and start clean after uninstalling the monitor.

1 Spice up
3

I have deleted the spiceworks folder in program files removed anything in my appdata profile deleted all temp files and rebooted numerous times I did all this after uninstalling from the control panel

4

Try deleting the registry keys if they still exist. HKEY_LOCAL_MACHINE/SOFTWARE/Spiceworks/Network Monitor. Maybe deleting that folder will help.

5

Are you trying to upgrade an existing install? If so, here’s a cleanup script: http://1drv.ms/1zjXc2J

6

FWIW, I upgraded without any issues. Should I get the asbestos suit out?

7

It’s just not something that we put any significant testing into at this stage, as we often make breaking changes between betas. YMMV, but we strongly recommend a clean install. If you’re intent on living dangerously, at least back up your install folder.

8

That script fixed the issue. Thanks!!!

9

Hi Ezra,

How do you backup your install ?

10

I was just recommending that you zip up the install folder before trying the upgrade. Are you running an beta right now?

11

No, I’m Running version 1.2.00190 " I was just recommending that you zip up the install folder before trying the upgrade. Are you running an beta right now? " By “install folder” you mean “C:\Program Files\Spiceworks\Network Monitor” folder ?

12

That was the solution!

Thanks a lot!

1 Spice up
13

Ah, OK. Would have been nice if y’all mentioned that a clean install was recommended in the email.

But, I can’t really blame you guys too much b/c I stopped reading when I got to “thresholds for individual devices” and clicked “Update now” as fast as I could! :slight_smile:

I’ll clean install. Thanks for the update!

14

Hey Joel, you should only have to do a clean install if you’re running a beta. Let us know how the thresholds work out for you!

15

Running the script resolve the issue for me.

Thanks Ezra!