1

Hello

I can inventory devices no problem on the same subnet as my Spiceworks server. However I cannot inventory devices on different subnets yet I can ping those devices from my spiceworks servers. I have the scan setup correctly for the other subnets and I’m running the latest version of spiceworks.

Thanks in advance!

Dave

2 Spice ups
2

What happens or doesn’t?

Does SW see the devices just not scan them, does it not even see them?

Some further information would be nice.

3

Nope …doesn’t even see them

4

This is a firewall issue. I had the same problems. Log onto the Spiceworks server and open a command prompt. Can you ping machines in the other subnet from that command prompt? If so, post back here and this evening I’ll post my GPO settings for a Spiceworks GPO object.

5

If you can’t see them, firewall or routing issue.

The client devices need to be ping able to be discovered, any firewall in the way (between the subnets, or the windows firewall) need to allow pings and WMI ports so you can inventory them.

Until you can get SW to actually see the devices, there is little we can do to assist at this point

6

Yes

I can ping the devices as stated in my original post. I have the firewall turned off on the server for all networks.

7

Can the SW server ping and see them, not just you

8

Can you connect to one of the devices using \machinename\admin$ from the Spiceworks server?

9

Yes

I ping directly from the SW server…if that’s what you mean

10

These devices are not other computers. Router, mail appliance, etc. I can access the mail appliance via http from the SW server. So connectivity doesn’t seem to be the problem… I think?

11

If these are Linux appliances and they use SSH or SNMP is the IP used by SW added to their trusted list so it can scan them?

If you add a single known IP instead of the subnet, does SW find it?

12

I added a single ip and still no luck. I have another inventory program (What’s connected) …granted it’s on a different server and I have not specified anything and that software finds the devices on the other subnets… That server sits on the same subnet as the SW server.

13

Do you run any IDS IPS software

14

On the server itself? We have checkpoint appliances on the perimeter. Nothing on the server

15

Ok

Put in a support request and here is what fixed it:

Let’s make a few changes to the scan settings:

In Settings >> Inventory >> Device Scanning >> Show additional settings:

  • Change “Use NMap scanning” to OFF

  • Change “Scan speed” to Medium

  • Change “Scanner sends all data instead of deltas” to ON

Some of these may already be at this setting, but change the ones that aren’t.

After that, reboot Spiceworks.