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Hey everyone,

I have been setting up Inventory for the last couple of days and I have encountered a problem with one out of our two apple computers with the scan.

Everytime I enter the admin credentials of the computer during a rescan I am presented with an error saying

“Test failed with unknown error (Net::SSH::Disconnect). Please visit the Spiceworks Community Support forums for help.”

I have scoured the help forums looking for the answers to this quandary, but I haven’t been able to resolve it yet. I have mirrored the setup of the other apple computer we have which would be:

Firewall: off

Sharing: On for the admin account that I am logging in with

The User accounts permissions/privileges are mirrored as well.

I honestly don’t know what else I would be able to do with this. Can anyone here give me a hand?

3 Spice ups
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Hi SassmasterSlim,

I had this exact same issue on one of our iMacs and was really pulling my hair out over it, I ended up trying the following steps and hey presto! Is now retrieving inventory on that iMac.

  • Confirm the iMacs IP address - I’ve had it where the IP address listed for scanning was not the actual IP of the iMac (previously using DHCP addresses but I have changed this to a reserved address).
  • Verify (more for sanity) that you can log onto the iMac with the admin credentials - we had a user change her admin password so when I was putting what I thought was the correct password in, it would not work.
  • Ensure you have SSH enabled on your iMac.

Start with these and let us know how you get on and I’ll assist more :slight_smile:

Thanks

Ste

1 Spice up
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As an aside, there was some version - maybe El Capitan, where you actually had to log in once with the admin credentials manually in order for us to be able to login an scan in. It’s possible subsequent versions may have the same requirement.*

*Disclaimer: I am not a Mac expert and do not play one on TV.

1 Spice up
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Thank you for the replies!

I am going to run through what you both have given me and see if I missed anything. I will report back after.

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I have double and triple checked all of the settings I have been using for trying to connect to this one apple computer, but I am still not able to scan it with the Inventory tool. Is there anything else that I can try to get this to work?

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Are you able to SSH to it and successfully log in using the credentials you gave Spiceworks FROM the Spiceworks server?

1 Spice up
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I will give that a whirl and find out

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Geez, I am silly. Thank you for pointing that out. It would appear that I cannot SSH to the one computer. It may be having issues generating a first time SSH key so I found some troubleshooting steps I am going to try out here:
https://apple.stackexchange.com/questions/51437/firewall-denies-sshd-keygen-wrapper-despite-configuration

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Glad I could help - it’s probably the most common issue with Mac scanning.

1 Spice up