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Hi,<\/p>\n
I’m trying to figure out how I can get individual devices to scan so my software information for that device can update. I have selected the Tool/Rescan but I’m still noticing that everything I have uninstalled on that device is still showing under Software. Now my timeline is showing Applications uninstalled but will not tell me which one’s. I also noticed that My last Scan Time under General Info isn’t showing a any of my recent scans. What steps am I missing or can I so to fix this? Thank you!<\/p>\n
Venus (Spiceworks Newbie)<\/p>","upvoteCount":2,"answerCount":5,"datePublished":"2016-01-28T20:40:21.000Z","author":{"@type":"Person","name":"venusmalave","url":"https://community.spiceworks.com/u/venusmalave"},"acceptedAnswer":{"@type":"Answer","text":"
click the device in the inventory, click the spanner icon to the right, and click rescan<\/p>\n
If this isn’t working as you said and last scan date is a while ago.<\/p>\n
Can you ping the device by name and whatever IP returns, ping that -a to make sure it matches the reverse DNS, invalid DNS entries can cause all sorts of issues.<\/p>\n
Also check the firewall is allowing ping on the device and file and printer sharing is still enabled<\/p>","upvoteCount":0,"datePublished":"2016-01-28T20:43:51.000Z","url":"https://community.spiceworks.com/t/certain-devices-not-scanning/468766/2","author":{"@type":"Person","name":"Rod-IT","url":"https://community.spiceworks.com/u/Rod-IT"}},"suggestedAnswer":[{"@type":"Answer","text":"
Hi,<\/p>\n
I’m trying to figure out how I can get individual devices to scan so my software information for that device can update. I have selected the Tool/Rescan but I’m still noticing that everything I have uninstalled on that device is still showing under Software. Now my timeline is showing Applications uninstalled but will not tell me which one’s. I also noticed that My last Scan Time under General Info isn’t showing a any of my recent scans. What steps am I missing or can I so to fix this? Thank you!<\/p>\n
Venus (Spiceworks Newbie)<\/p>","upvoteCount":2,"datePublished":"2016-01-28T20:40:21.000Z","url":"https://community.spiceworks.com/t/certain-devices-not-scanning/468766/1","author":{"@type":"Person","name":"venusmalave","url":"https://community.spiceworks.com/u/venusmalave"}},{"@type":"Answer","text":"
Thanks so much! It seems that the IP address in spiceworks was not the same on the machine which was causing the problem. I ran a scan by the IP and all is well and updated in my inventory. Thanks so much for your help. ![\":slight_smile:\"](\"https://emoji.discourse-cdn.com/twitter/slight_smile.png?v=12\" "\\":slight_smile:\\"")
<\/p>\n
Venus<\/p>","upvoteCount":0,"datePublished":"2016-01-29T13:56:09.000Z","url":"https://community.spiceworks.com/t/certain-devices-not-scanning/468766/3","author":{"@type":"Person","name":"venusmalave","url":"https://community.spiceworks.com/u/venusmalave"}},{"@type":"Answer","text":"
Please don’t forget to mark the post as best answer if it solved your issue<\/p>","upvoteCount":0,"datePublished":"2016-01-29T13:57:52.000Z","url":"https://community.spiceworks.com/t/certain-devices-not-scanning/468766/4","author":{"@type":"Person","name":"Rod-IT","url":"https://community.spiceworks.com/u/Rod-IT"}},{"@type":"Answer","text":"
Just did that right now. Thanks again! <\/p>","upvoteCount":1,"datePublished":"2016-01-29T14:21:36.000Z","url":"https://community.spiceworks.com/t/certain-devices-not-scanning/468766/5","author":{"@type":"Person","name":"venusmalave","url":"https://community.spiceworks.com/u/venusmalave"}}]}}
