1

Hello

My Cisco Network switches are showing up in the “others” category after being scanned. They show up as a Cisco device but no detail. I had only one that it identified correctly. I have SNMP enabled in the switches and have assigned a read community name and configured that name in SpiceWorks.

Any help is appreciated.

Dave

2 Spice ups
2

Make sure your SW IP is listed in the SNMP trap settings

3

I have no where to input an ip in the trap settings on the switch. I’m using a SG 300-52 52-Port Gigabit Managed Switch.

4

SW should pick up the switch with the default SNMP strings, does it give any errors?

5

It identifies the device as an http device and returns the manufacturer as Cisco, the serial number and mac address, that’s it.

The only error is Fix the following error to enable additional functionality: SSH authentication error when attempting to backup the configuration of this device.

6

Dave,

Make sure you’re running the very latest version of Spiceworks. We fixed an issue a while back where switches with HTTP and SSH ports open we only being scanned over HTTP ports.

7

SpiceWorks reports I’m running the latest version. I downloaded and installed last Friday.

8

Are you specifying HTTP credentials that would work to login to this device on the Network Scan settings page? If so, clear those out - we’ll get a much more detailed scan by scanning this device via SSH.

If clearing out HTTP creds and re-scanning has no effect, try scanning the device over SNMP.

9

I cleared the credentials from http and re-scanned. No luck!

I’m only using WMI and SNMP…re-scanned again. No Luck!

10

What method are the switches listed as being scanned with?

11

Where do you get the information on how the switch was scanned? I’m a newbie to SW

12

You had said previously that the device was being identified as an HTTP device; that’s what Rod was referring to, I believe.

Welp, it sounds like you’ve tried just about everything I can think of. I’ll send you an email in a few minutes so we can get a copy of your app logs Dave.

13

Click your device, click the pencil to the right, to edit it, and in the list that appears is scan using ‘default’

Change this to SNMP and see if that helps

14

Just curious, but what else are you expecting to see?

All I see different from what you just described is the interface status, packets and type, which you can see by clicking the interface tab

15

I guess %uFEFFwould be expecting it to return the model number of the device. Since it was coming up unknown. I’m currently working with support on a ticket and have already submitted my logs.

Thanks Guys!

1 Spice up
16

Hi Guys

So I’m still working with support but no luck yet. I just wanted to know if in the grand scheme of things if I just enter the info manually into each switch device do I lose anything? I want to move on and quite frankly it will take me far less time to enter the info manually than to keep trying different things to troubleshoot the problem.

Currently it returns the following in the scan of the switches:

IP address

serial number of device

Mac address

Ethernet ports

vlans

Thanks!

Dave

17

Hey Dave,

You won’t lose anything, but if a device is set as a “manual” device, we won’t attempt to scan it in the future.