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Well, I should have seen this coming when I first got into Continuum. After all, it wasn’t that long ago that LogMeIn hiked their prices up astronomically and from what I was told the CEOs from Continuum and LogMeIn are golfing buddies and their buildings are next door to each other. So the price hikes for Continuum are getting a bit stupid. They have recently decided that month to month isn’t enough and they are seeking 1, 2 and 3 year contracts. Month to month is still an option, however at a 10% increase in price… They already have upped their prices for endpoints twice since I’ve been with them and apparently had another 20% hike in prices on some services that I was thinking of using but won’t now. They also started charging 3.25% if you pay them with a CC… I think I’m just done with them. What the heck is with these hard East coast companies being so crappy to their customer base? I’m not sure if it’s an East coast thing to just be so old school greed corporation. No offense to you awesomely personable East coasters, my wife is from New York after all.<\/p>\n
Anyone else out there using Continuum who is a bit P.O. about this? What solutions have you or are you looking at? I was checking out Comodo One which is free and you can add paid add-ons for additional features. I was just going to use it for the free RMM functions on customers who don’t want to buy into my MSP options, but in lieu of a retainer I was simply going to charge a small fee per computer that actually gives them some value while giving me insight into their network, something like $10-15 a system.<\/p>\n
Curious to see some feedback from other MSPs<\/p>","upvoteCount":7,"answerCount":4,"datePublished":"2018-04-15T20:39:28.000Z","author":{"@type":"Person","name":"pr0t0c01","url":"https://community.spiceworks.com/u/pr0t0c01"},"suggestedAnswer":[{"@type":"Answer","text":"
Well, I should have seen this coming when I first got into Continuum. After all, it wasn’t that long ago that LogMeIn hiked their prices up astronomically and from what I was told the CEOs from Continuum and LogMeIn are golfing buddies and their buildings are next door to each other. So the price hikes for Continuum are getting a bit stupid. They have recently decided that month to month isn’t enough and they are seeking 1, 2 and 3 year contracts. Month to month is still an option, however at a 10% increase in price… They already have upped their prices for endpoints twice since I’ve been with them and apparently had another 20% hike in prices on some services that I was thinking of using but won’t now. They also started charging 3.25% if you pay them with a CC… I think I’m just done with them. What the heck is with these hard East coast companies being so crappy to their customer base? I’m not sure if it’s an East coast thing to just be so old school greed corporation. No offense to you awesomely personable East coasters, my wife is from New York after all.<\/p>\n
Anyone else out there using Continuum who is a bit P.O. about this? What solutions have you or are you looking at? I was checking out Comodo One which is free and you can add paid add-ons for additional features. I was just going to use it for the free RMM functions on customers who don’t want to buy into my MSP options, but in lieu of a retainer I was simply going to charge a small fee per computer that actually gives them some value while giving me insight into their network, something like $10-15 a system.<\/p>\n
Curious to see some feedback from other MSPs<\/p>","upvoteCount":7,"datePublished":"2018-04-15T20:39:28.000Z","url":"https://community.spiceworks.com/t/continuum-rmm-price-hikes/646267/1","author":{"@type":"Person","name":"pr0t0c01","url":"https://community.spiceworks.com/u/pr0t0c01"}},{"@type":"Answer","text":"
Based on your post, I did a little reading on Comodo. If I was ever considering it, this paragraph changed my mind.<\/p>\n
Remote Access Management<\/em><\/p>\n During the process of RMM installation, an impression called agent is installed on the users’ workstations, mobile devices, servers and other endpoints. The agent stands a liaison and communicates about the complete status and health of the device to the MSP. The agent also helps the MSP to get a clear acumen on the device status and gives a heads-up, if there exists any issues and resolves them from remote. An automated ticket is created, when the agent identifies any issue in the machine. The ticket is categorised based on the type and the severity of the issue. This stands a criterion for the MSP to decide and priorities critical issues and works on it to fix it in the first place.<\/em><\/p>\n The RMM experts are good to install software, manage security patch fixes, update software and much alike through remote access.<\/em><\/p>\n