1

Ordered 4 S2715 monitors with $100 gift cards shortly before Christmas. I received the usual confirmation email, however I received no further correspondence confirming the order actually occurred. I contacted Dell on Tuesday of this week to see what was going on and corrected a problem with the billing address. The CSR confirmed the order was good and should be shipped this week. Today I receive an email with the orders been canceled with no reason given.

So now I am out 4 monitors, 4 gift cards, and all with zero communication from Dell except what I have initiated.

Anyone experienced this mess before? We’re a pretty loyal Dell shop, but I’m starting to wonder.

@Dell_Technologies

4 Spice ups
2

Dell’s ordering system is funky, in talking to my rep it’s almost funny they are in the computer business. Anyway, I hope what they did was cancel the order with the wrong shipping info and placed a new one for you.

3

Uh oh. Do you have a dedicated contact / representative?

4

Haven’t made contact with them in years. We caught them lowering specs on machines to stay competitive on pricing and removed the middle man.

5

Hi Paul,

I’d like to look into this for you, hopefully we can get this resolved quickly. I’ve sent you a private message as I’ll need some details from you. If you can respond to this, it would be greatly appreciated.

Thanks!

5 Spice ups
6

This also happened to me recently. Ordered an MS Office 2013 standard open license together with a Latitude laptop last Dec. Laptop arrives after 2 weeks, haven’t received the license yet. I checked with our account manager what’s the status and he said he’s going to work on it. Until today I haven’t received the license yet and I need to ship the laptop to our new sales manager. I can’t get a hold of our account manager for the whole day so I tried tracking the status online and to my surprise my order was cancelled. No confirmations, not a single heads up from our account manager. I’ve been using Dell on this company for 4 years now and it’s just recently that their service really dropped in quality since they changed our account manager. I hope Dell would fix how they deal with their SMB customers or they would really lose loyal customers.

7

Ariel@Levys,

Please PM me or JohnC@Dell your contact info and we will escalate this asap.

Thank you,

Ivan@Dell