Dell warranties scanning has stopped working

[aingram2 (AndyI)]

Hi,

I’ve got a network full of Dell kit and SpiceWorks has always been able to fetch the warranty data (although sometimes it requires pressing the “Scan X warranties now” link to be pressed a few times.

I’ve just had a delivery of 3 new machines and it simply will not retrieve the data from the Dell site. If I go to the Dell site, I can easily see the information there. I also noticed Dell have changed their web site recently, so maybe that is the issue (not sure if it’s fetched via API or from scraping the relevant webpage).

Anyway, is this a known issue right now?

[big-green-man]

Yep, it’s a known issue!

Dell warranties not found

I’ve seen old discussions on this relating to older versions of Spiceworks, but haven’t seen anything recent. I just installed the latest version of Spiceworks, and have noticed it cannot find any Dell warranties. The HP ones come through fine, but even with a manual scan of Dell computers, it will say “no warranties found” — despite having the service tags listed for the computers which you can see on Dell’s site have warranties associated with them.

[aingram2 (AndyI)]

Thanks so much! I did a search, but just came up with a load of ancient stuff. Somehow I missed that one. I’ll keep tabs on it from now on.

[jackie (Jackie (Spiceworks))]

So, I’ve uploaded a fix for the Dell Warranties. Your installation should pull it down overnight at some point if it’s healthy. If that happens, in theory, you’ll be able to scan for warranties. However, I’m seeing an error in my logs that we’re investigating. I seem to be getting warranty data back from Dell, so I don’t know how serious the error is yet. In any case, I’d love to know if this works for you (or if it doesn’t).

Jackie.

[scottsutterfield (SUTTS)]

Thanks for the update Jackie. I seem to be able to pull information now. It does require me to manually request the update on each device.