Email help desk per dept assigned

bennybligh1226 · 2011-02-03T15:59:34.000Z

Hey guys once again. My question is, is there a way that when you click on a certain dept in your help desk ticket. Is there a way to controll who it emails instead of sending it to everyone in our IT dept?

Thanks in response guys.

yasaf · 2011-02-03T17:13:12.000Z

What are your mail settings?

bennybligh1226 · 2011-02-03T18:24:16.000Z

What settings is it exactly that you are wanting. Our outgoing is on SMTP.

yasaf · 2011-02-06T00:46:28.000Z

Do you have Exchange server in-place?