1

Emails from end user portal work fine. However when using the create ticket within spiceworks emails are not sent out. I checked Admin email notifications and the boxes are checked.

2 Spice ups
2

Hi Abousamra,

By design Spiceworks will not send an email to an admin for an action they have performed within the application. The idea is that you do not need to receive a notification for an action that you have performed. To get a better idea of when Spiceworks will and won’t send an email you can take a look at the matrix on this page .

Let me know if you have any questions.

3

Hello James,

Thanks for the info. The chart explains it all.

Cheers,

Sam Abousamra

4

Hello,

i got a question about a similar topic.

i configurated all notifications for the user - so they should be notified about comments, referer changes etc. per email.

i have connected / synched the AD.

But the emails wont get sent to the users - the Admins getting the e-mails about change states of the tickets.

What could that be ?

thanks for any advice

regards

Mike

5

Mike please open a new topic to ensure that it gets visibility. I’d start by making sure that both incoming and outgoing emails are configured in Spiceworks. If incoming isn’t set up, then your end-users won’t get notifications because it’ll just go to a black hole.

1 Spice up
6

i solved it by changing the advanced e-mail settings: Force send confirmation emails - to on.

sorry for miss-topic.