Email notifications suddenly stopped

sktech7632 · 2012-03-12T10:48:23.000Z

SW 5.3.75884

Using Exchange 2003

Email notifications worked just fine until about a week ago. Checked Email settings and everything’s OK. When I save the configuration, I do get the test message without any problems.

Checked helpdesk settings and everything’s configured correctly. The system should be sending notifications on ticket open, ticket assigned, comments made, ticket closed, closed as duplicate & ticket re-opened but we’re not getting any of these notifications.

Notification Template also seems to be fine.

I’m pretty sure that there were no changes to our email or SW environment, at least not something that was done purposefully… maybe accidental change but I’ve checked what could.

tomawalker3087 · 2012-03-12T11:45:11.000Z

I had a problem with this but it was because I updated Spiceworks. The only time I get ticket notifications is when a ticket is created or updated by someone other than me. I haven’t checked to see if that includes the other admins. The way to see if yours is the same is to create a ticket by sending an email to the helpdesk. You SHOULD get that notification if you are running into the same issue that I am.

sktech7632 · 2012-03-12T12:58:43.000Z

I hate problems like this… It all started working again after I rebooted the SW application server (restarting the service didn’t work).

Thanks for your help DelQue.