Email Notifications not working

bryanebeling4110 · 2010-12-21T14:38:24.000Z

Our email notifications are not working when a ticket is opened, closed, updated, etc. The notifications worked up until a few weeks ago and I confirmed that the settings are configured correctly and no changes have been made to the exchange server. I have the “Notify Me” box checked in User Accounts Settings and have attached a screen shot of the Help Desk Settings.

Any help would be greatly appreciated.

Spiceworks.JPG873×559 61.7 KB

Aargau3 · 2010-12-21T14:45:16.000Z

You may want to check out this thread

michaelfisher5868 · 2010-12-21T14:46:09.000Z

I have the same issue but what I have done is attached spiceworks to our active directory and in the CC when creating the new ticket I add CC and for now that resolves it. SW is set up to not send the creator an email regardless of settings as I understand it. We have only been using it a month but it is pretty good for what it does offer. Not perfect but then what is.