1

Hello,

I use spiceworks in my organisation and i want to create an escalation metrix on the portal to send escalation to different email addresses in the organisation at different intervals. how can i achieve this?

5 Spice ups
2

You can’t, Spiceworks does not support escalation or ticket processes.

1 Spice up
3

Welcome to the community!! There is no an official way to do this. The best you can do is use Custom Attributes and assign a ticket category but that’s about it.

4

I want this feature just for the name:

Escalation Matrix

has a nice ring to it.

Welcome to the community! You can submit feature requests here:

http://community.spiceworks.com/feature_request

and vote for / comment on the ones you like; is this what you’re looking for?

https://community.spiceworks.com/feature_request/show/On-Prem%20Help%20Desk/5341

2 Spice ups