How to create escalation matrix in spice work help desk.

ankurkrishna0453 · 2013-04-30T11:10:22.000Z

How to create escalation matrix in spice work help desk . need to configure auto escalat the call to L1 to L2 and L2 to L3.

kirkatroics · 2013-04-30T11:40:17.000Z

Can you explain what it is you are actually trying to do.

ghazanfaransari0950 · 2014-02-25T07:09:52.000Z

I have the same question as Ankur. how to implement escalation matrix for help desk. this matrix would help the ticket to auto escalate to higher level of support in accordance to OLA/SLA. On the other hand is there any tool / plugin that provides this functionality?