I was looking through all of the tickets I work on that in some way or another have been a time suck just in looking for a component or a peripheral I’ll need or that the user wants and it occurred to me that If I were able to add page like Purchases "Find Products" to the support portal then the user could do the shopping and send me a ticket that is basically telling me what to order and how many. I’ve been playing in the portal and haven’t figured out a way to add anything but a frame page with the Find Products but it leaves much to be desired as far as generating a ticket from any browsing done. Are there any plans to add a SHOP to the support portal? I think both the techs and end users would like the change in that the guess work is eliminated and the shopping time isn’t on the tech. It could be a simple scenario for the shop just drawing on the same menu driven structure that is already in “Find Products” only the user signed into the support portal is actually generating a ticket with the purchase required tag already associated and the product link and quantity. Also I use spiceworks with about a dozen domains so Central Server support for this would be great. Purchasing support is lacking already in the Central Server but this may close that gap a bit.
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