Help Desk Emails

tomcoleman1414 · 2011-11-16T04:54:13.000Z

I have setup my help desk to email out when a ticket is created

I only have one user which is me (admin)

All the options are ticked to notiy admins in ticket creation

I have tested the SMTP which emails out fine, it also emails me when i close a ticket.

The only time i cant get an email from spiceworks is on ticket creation or ticket updates.

why is this??

edaldridge3387 · 2011-11-16T05:26:28.000Z

Can you post a screen grab of your Helpdesk settings and user settings?

tomcoleman1414 · 2011-11-16T05:39:56.000Z

sure

http://dl.dropbox.com/u/7730603/screen1.png

http://dl.dropbox.com/u/7730603/screen2.png

edaldridge3387 · 2011-11-16T06:37:17.000Z

Do you have a mailbox set up for Spiceworks and if so can you see the emails in there? Have you set up any rules on that mailbox?

tomcoleman1414 · 2011-11-16T06:44:44.000Z

im not using a mailbox/incomming emails

just want SW to email out via my SMTP server

its working for all the alerts and tickets i close, just doesnt mail out for tickets created.

edaldridge3387 · 2011-11-16T06:50:03.000Z

Ok, you have a slightly different setup to mine, have you tried creating a new user and setting the notifications on that, it may be something to do with using the admin account (that is a total guess btw).

tomcoleman1414 · 2011-11-16T06:51:38.000Z

i can give that a go.