When a user emails in a problem to the helpdesk, it will create the ticket successfully. Unfortunately they do not get an email letting them know that a ticket has been created and it doesnt email the admins (helpdesk) letting them know a ticket has been created. Any idea why it doesnt send that email out?
2 Spice ups
Have you set email settings on the Spiceworks server?
Have you enabled Email Notifications in Help Desk Settings?
Have you enabled email notifications for each User Account?
I went in and put in the helpdesk user id and its password under each of the spots it needs user / pass in email settings. I then setup and turned on all notifications in help desk settings and user account. I did get a test email from saying:
“This test message was generated by your Spiceworks Desktop. It confirms that your Email Notification settings have been configured properly.”
To me it looks like it is all setup properly but that it just doenst email me.
That’s strange. I setup those three locations and everything worked as expected.
I would make absolutely sure that All Admins are set to receive a notification when a ticket is opened in the Help Desk Settings, but other than that I’m out of ideas.
