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Hello!<\/p>\n
I have configured all e-mail settings corectly and I get all e-mails with no problem except notifications after new ticket is created.<\/p>\n
When someone create a new ticket all admins get that first e-mail and after that only assignee receive other e-mail massages. We are using newest version off Spiceworks.<\/p>\n
In helpdesk settings I have selected all check box’s available. So we should recive all messages but something is not working as it should!<\/p>\n
In user settings we all have notify me check box selected.<\/p>\n
Is there any setting that I did’nt configure? We need this function.<\/p>\n
Can you please help us?<\/p>","upvoteCount":1,"answerCount":2,"datePublished":"2009-01-23T08:41:01.000Z","author":{"@type":"Person","name":"albertimuni3739","url":"https://community.spiceworks.com/u/albertimuni3739"},"acceptedAnswer":{"@type":"Answer","text":"
Hi!<\/p>\n
I’m guessing you’re expecting all admins to receive a notification when a ticket gets assigned? If so, unfortunately that is the way helpdesk notifications work, and nothing is wrong with your setup!<\/p>\n
From Help Desk Notifications<\/a> :<\/p>\n Notifications may be sent to the admin and/or user for the following events:<\/p>\n Hello!<\/p>\n I have configured all e-mail settings corectly and I get all e-mails with no problem except notifications after new ticket is created.<\/p>\n When someone create a new ticket all admins get that first e-mail and after that only assignee receive other e-mail massages. We are using newest version off Spiceworks.<\/p>\n In helpdesk settings I have selected all check box’s available. So we should recive all messages but something is not working as it should!<\/p>\n In user settings we all have notify me check box selected.<\/p>\n Is there any setting that I did’nt configure? We need this function.<\/p>\n Can you please help us?<\/p>","upvoteCount":1,"datePublished":"2009-01-23T08:41:02.000Z","url":"https://community.spiceworks.com/t/help-desk-notifications/18155/1","author":{"@type":"Person","name":"albertimuni3739","url":"https://community.spiceworks.com/u/albertimuni3739"}}]}}
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<\/a>Helpdesk notification problem!<\/h2>\n