Advertisement
Ok i have a Helpdesk Tech that about an hr ago can see 3 tickets, now can only see one on his ticket. i look at as an admin tickets assigned to him he still has 3 and they are all open.<\/p>\n
What is going on.<\/p>\n
Thanks<\/p>\n
Sam<\/p>","upvoteCount":6,"answerCount":6,"datePublished":"2013-10-08T14:25:46.000Z","author":{"@type":"Person","name":"Sammy-P","url":"https://community.spiceworks.com/u/Sammy-P"},"acceptedAnswer":{"@type":"Answer","text":"
I restarted ther SW server and now it is working fine.<\/p>","upvoteCount":0,"datePublished":"2013-10-15T12:41:40.000Z","url":"https://community.spiceworks.com/t/helpdesk-tech-cannot-see-2-tickets/245591/6","author":{"@type":"Person","name":"Sammy-P","url":"https://community.spiceworks.com/u/Sammy-P"}},"suggestedAnswer":[{"@type":"Answer","text":"
Ok i have a Helpdesk Tech that about an hr ago can see 3 tickets, now can only see one on his ticket. i look at as an admin tickets assigned to him he still has 3 and they are all open.<\/p>\n
What is going on.<\/p>\n
Thanks<\/p>\n
Sam<\/p>","upvoteCount":6,"datePublished":"2013-10-08T14:25:46.000Z","url":"https://community.spiceworks.com/t/helpdesk-tech-cannot-see-2-tickets/245591/1","author":{"@type":"Person","name":"Sammy-P","url":"https://community.spiceworks.com/u/Sammy-P"}},{"@type":"Answer","text":"
Have they logged out and logged in again or refreshed the page?<\/p>","upvoteCount":0,"datePublished":"2013-10-08T14:28:59.000Z","url":"https://community.spiceworks.com/t/helpdesk-tech-cannot-see-2-tickets/245591/2","author":{"@type":"Person","name":"Little-Green-Man","url":"https://community.spiceworks.com/u/Little-Green-Man"}},{"@type":"Answer","text":"
Also are they in the proper view?<\/p>","upvoteCount":0,"datePublished":"2013-10-08T14:29:15.000Z","url":"https://community.spiceworks.com/t/helpdesk-tech-cannot-see-2-tickets/245591/3","author":{"@type":"Person","name":"Little-Green-Man","url":"https://community.spiceworks.com/u/Little-Green-Man"}},{"@type":"Answer","text":"
First stuff i tried no change<\/p>","upvoteCount":0,"datePublished":"2013-10-08T14:48:32.000Z","url":"https://community.spiceworks.com/t/helpdesk-tech-cannot-see-2-tickets/245591/4","author":{"@type":"Person","name":"Sammy-P","url":"https://community.spiceworks.com/u/Sammy-P"}},{"@type":"Answer","text":"
yes they are in the proper view<\/p>","upvoteCount":0,"datePublished":"2013-10-08T14:48:49.000Z","url":"https://community.spiceworks.com/t/helpdesk-tech-cannot-see-2-tickets/245591/5","author":{"@type":"Person","name":"Sammy-P","url":"https://community.spiceworks.com/u/Sammy-P"}}]}}