How can I submit a helpdesk ticket to an AD user?

bradc314 · 2012-09-06T14:00:14.000Z

I want to create and assign helpdesk tickets to one or more of my AD users. do they have to be set up as a Helpdesk Admin?? So far I can only assign tickets to myself.

liamspelman4295 · 2012-09-06T14:02:33.000Z

Yes, you need to set them up as Spiceworks users.

justin.davison · 2012-09-06T14:02:42.000Z

to have tickets assigned to a user they must be an admin or a helpdesk admin

bradc314 · 2012-09-06T14:18:51.000Z

ugh. I want to be able to assign work to others (stuff I need, stuff to order, etc) but I don’t want to grant admin rights.

stuart8776 · 2012-09-06T14:21:38.000Z

Helpdesk admin isn’t full Admin, but you might have to use a different system for what you want to do.

liamspelman4295 · 2012-09-06T14:23:46.000Z

I just assign this to the users machine/laptop…

robbyehlert · 2012-09-06T14:41:09.000Z

To do what you want to do, you would have to make them a SpiceWorks user (helpdesk user, most likely) and then train them how to use spiceworks to manage their tasks. IMHO, this would not be a great idea because then you are forcing them to use Spiceworks. Also, they’d have access to tickets that weren’t theirs, comments, etc. which could also be a bad idea. If I were you, I’d assign tickets to myself (or a subordinate) and then email that purchaser, etc. while using the Spiceworks ticket to track it, follow up, etc.

justin.davison · 2012-09-06T23:48:51.000Z

Your other option would be to leave the tickets unassigned and just CC the person you want to get updates on it.