How i can add users to Help desk and email them tickets?

sureshpathak0527 · 2007-04-24T08:19:04.000Z

I want to add more users to Help Desk. I also wanted to know how i can email the work orders (tickets) to the technicians.

nje · 2007-04-24T21:10:26.000Z

Greetings.

Please review the following link:

http://www.spiceworks.com/help/tickets_overview.html

If your question(s) are not answered in the above link and is related help files, please post a more detailed set of questions into this thread.

scottalanmiller · 2010-04-26T08:01:54.000Z

Users are not added to the helpdesk. They log in using either AD credentials or they simply enter an email address and do not authenticate at all. Never do you “add users” unless you consider entering them in AD to be adding them.

pabloperie0064 · 2010-10-13T19:53:19.000Z

Hi everybody, I’m new to spiceworks and I will like to know if in order to have users to which I can assign tickets to, they have to be administrators?

Regards,

Pablo

scottalanmiller · 2010-10-13T20:18:03.000Z

Yes, end users are not able to have tickets assigned to them. Only the admin users (those entered into SpiceWorks) can be assigned tickets.

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